Webinar #17 - Thursday, March 14th - 6:00 PM (EEST) / 08:00 AM (PDT)
Navigating the Goodbyes: Tactical Steps for Handling Post-Churn Announcements
Samantha Kramer – Director of Customer Success at Data.ai
Danielle Martin – Head of Customer Success at TryHackMe
No business enjoys losing a client, but churn is an unavoidable reality. Recognizing this, it’s essential to have a process ready for when a client decides to leave. Our webinar aims to provide you with strategies to manage these moments gracefully, ensuring a smooth transition for departing clients and leaving the door open for their possible return. It’s an opportunity to turn a difficult goodbye into a chance for growth and learning.
Join us on Thursday, March 14th, 2024, at 6:00 PM (EEST) / 11:00 AM EST, as we welcome Samantha Kramer, Customer Success Director at Data.ai, and Danielle Martin, Head of Customer Success Manager at TryHackMe. Get ready for practical insights and actionable strategies, moving from theory to real-world application in client retention and offboarding.
Key Discussion Points:
- Understanding Churn: Uncover the early signs and reasons behind a client’s departure, gaining insights to enhance your retention strategies.
- Personalizing Churn Responses: Learn how to effectively tackle churn announcements with personalized communication, aiming to address specific concerns and possibly revert the decision.
- Smooth Offboarding: Discover best practices for a smooth client exit, ensuring a positive final impression and openness to future interactions.
- Utilizing Churn Feedback: Learn to collect and analyze feedback from departing clients systematically, identifying product improvements to minimize future churn.
- Maintaining Relationships Post-Churn: Explore strategies to keep a positive rapport with churned clients, keeping doors open for possible returns or referrals.
* If you can’t be there live, don’t worry! We’ll send the recording to all registered attendees.
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Speaker:
Samantha Kramer
With nearly a decade of experience in the field, Samantha is a skilled people manager and go-to-market professional, known for building strong relationships, fostering customer loyalty, and ensuring exceptional experiences for both employees and customers.
Danielle Martin
With over a decade of experience in customer relationship management, she has a strong background in recruitment, sales, and HR. Danielle has successfully managed customer success and technical support teams, establishing customer success processes from the ground up.
Host:
Irina Cismas
Irina is a product-led growth marketer with more than 15 years of experience in the field, focused on GTM strategy, messaging & positioning, competitive intelligence and many more. She is passionate about building high performance teams globally, developing talent while integrating customer insights into the product development process.
Previous Webinars:
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Navigating the Goodbyes: Tactical steps for handling post churn | Webinar
It’s essential to have a process ready for when a client decides to leave. Our webinar will provide strategies to manage churned customers, ensuring a smooth transition and leaving the door open.
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