More articles written by Nicoleta Niculescu
Customer Success Articles
Structuring Customer Success Bonuses: Insights from Industry Experts
A well-designed Customer Success bonus structure should drive proactive behaviors, encourage customer retention, and align with business growth … Continued
Webinars and Podcasts
CS Playbook for tough times: What to do when the odds are against you | Webinar
In this webinar, Irina Cismas, Marketing Lead at Custify, sat down with Angeline Gavino, CS Coach at CS … Continued
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Webinars and Podcasts
Capacity Planning for CS Teams: Building Scalable Models That Work | Webinar
In this webinar, Irina Cismas, CMO of Custify, sat down with Mikael Blaisdell, Executive Director at the Customer … Continued
Webinars and Podcasts
Scaling with Purpose: Jeroen Kuiper on Building Customer-Centric Success| Mastering CS – Ep 39
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at … Continued
Webinars and Podcasts
How Grant Dutton Built Proactive CS Strategies Through Team Alignment | Mastering CS – Ep 38
Welcome to Mastering CS: Candid Leader Insights! In this episode, Irina Cismas sits down with Grant Dutton, VP … Continued
Webinars and Podcasts
How Porter Williams’ Global Experience Impacted His Customer Success Playbook | Mastering CS – Ep 37
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at … Continued
SaaS Business
Top 11 SaaS events you should know about in 2025
The year 2025 is packed with exciting SaaS events that cater to professionals, founders, and innovators looking to … Continued
Webinars and Podcasts
How did Aaron Spence’s Career in Education Shape His Approach to Scaling | Mastering CS – Ep 36
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at … Continued
Webinars and Podcasts
Bettina Berger: Managing CS in Recruitment During Downturns | Mastering CS Ep 35
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at … Continued
Webinars and Podcasts
How a B2C Background Shaped Christopher Warren-Gash’s Approach to Scaling | Mastering CS Ep 34
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at … Continued
Roundtable
Our Top Customer Success Influencers of 2024
Customer success is evolving rapidly, and 2024 has been a year of innovation, resilience, and growth. While no … Continued
Webinars and Podcasts
Customer Success 2025: 3 Actionable Strategies to Impact Growth | Webinar
In this webinar, Irina Cismas, CMO of Custify, facilitated an engaging discussion with Sara Arreco, Head of CS … Continued
Webinars and Podcasts
How Past Experience in L&D Impacted Craig Taylor’s Customer Success Strategy | Mastering CS – Ep 33
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at … Continued
Webinars and Podcasts
How Philip Simon’s Leadership is Redefining Customer Success at Scale| Mastering CS – Ep 32
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at … Continued
Customer Success Articles
16 Customer Success Events and Conferences you need to attend in 2025
We’ve made a new list for Customer Success events in 2026, check it out here! Attending customer success … Continued
Webinars and Podcasts
How Karina De Alba’s UX experience impacted her shift to CS | Mastering CS – Ep 31
In our latest episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at … Continued
Webinars and Podcasts
How Mark Stagi’s experience as a marathon runner influenced his approach to Customer Success | Mastering CS – Ep 30
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at … Continued
Webinars and Podcasts
Adapting your Customer Success Strategy for Scaling & Retention with Sandra Campo | Mastering CS – Ep 29
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at … Continued
Tools
Top 11 Best Scheduling Apps for SaaS Teams in 2026
Calls, client meetings, presentations, team meetings. On average, every manager has about 12 meetings per week. When it … Continued
Webinars and Podcasts
How Renata Pinheiro Navigated Customer Success Challenges in Startups | Mastering CS – Ep 28
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at … Continued