More articles written by Nicoleta Niculescu
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Con Cirillo | Ep 1 Podcast
In this episode of Mastering CS Candid Leader Insights, Irina is joined by Con Cirillo, the Director of Lifecycle Marketing at Funnel and an advisor for investment groups and companies.
Webinars and Podcasts
Choosing the right tool for Customer Success | Webinar
What’s the right tool for customer success? Can you use a CRM for your CS activities? How to prove the value of a CSP? These are questions that Irina Cismas and Carmel Granahan discuss in our latest webinar.
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Best Practices
How to Implement a Recurring Revenue Model in SaaS
Who doesn’t want predictable recurring revenue? It’s part of the appeal of SaaS for most business leaders and …
Webinars and Podcasts
Proving customer success value: Day-to-day challenges in the life of a CSM | Webinar
As CSMs, proving our impact is vital. It aligns us with our business goals, validates our efforts, and …
Customer Success
Speaking the Customer Success language: A to Z CS terminology
Every industry and job comes with a specific set of terms and buzzwords. When we are talking about …
Customer Success
54 SaaS Customer onboarding and retention statistics you need to know
Providing a great customer onboarding experience is crucial in the SaaS industry. If your customers have their a-ha …
Webinars and Podcasts
Streamline, engage, and track – ChartMogul’s secrets | Webinar
Discover ChartMogul’s strategies for high-value customer success in this webinar. Find out how Custify can help you reduce churn.
Webinars and Podcasts
Structuring your CS team in the age of AI and automation | Webinar
Artificial intelligence is a hot topic nowadays because of its growing popularity in various industries. In this webinar, …
Webinars and Podcasts
Quiet Quitting: Why do 86% of CSMs want to quit their jobs? | Webinar
Quiet quitting is not just another buzzword. In our most recent survey, we focused on quiet quitting in …
Webinars and Podcasts
Starting the Year in Customer Success: What Most Teams Forget | Webinar
The new year comes with challenges, plans, and changes. In this webinar, we’ve discussed with Shawn Riedel, a …
Customer Success
Customer Success Events and Conferences To Attend In in 2023
We’ve made a new list for 2024! Check it out here. 2023 is here and it comes with …
Webinars and Podcasts
2023 in CS: Heaven or Hell | Webinar
What to expect in 2023 from customer success? Is this ever-changing industry going to be “heaven or hell”? …