From CSM to Head of CS: Your First-Year Playbook (Part II)

Our previous episode sparked more questions than we could answer, so we’re continuing the conversation. In Part II, we’ll go deeper into what happens after those first few months in the role: when the volume grows, the expectations rise, and the same small team has to deliver even more.

If you’re leading a CS function for the first time, this is your chance to learn how to stay focused, scale smart, and keep your team (and yourself) sane as things get busier.

On Wednesday, December 10th, join Irina Vatafu – Head of CS at Custify and Steve Finch – Brand Ambassador at Thinqi for another round of real, practical insights on what it takes to survive and succeed as a first-time CS leader. Same topic, new angles. No slides, no fluff, just honest stories and lessons you can apply right away.

Here’s what we’ll cover in part II:

• How to use early data signals to understand customer and team health
• Staying productive when resources don’t grow but expectations do
• Recognizing when it’s time to scale, and how to make the case for it
• Building trust, influence, and visibility across other teams
• Defining your focus as a CS leader and learning when to say “no”

*Can’t make it live? Register to receive the recording!