Webinar #32 - November 5th, 2026 at 18:00 CET | 12:00 EST | 9:00 PST

CANCELLED! Single-Threaded: One Contact Away From Churn

Guests:

Nima Ataei, Senior Strategic Customer Success Manager at Sprig
Talia Stryker, Senior Enterprise Customer Success Manager at Clever

This edition has been cancelled. Our apologies!

What happens to an account when your main contact leaves? For many CS teams, the honest answer is that they are not sure. One strong champion can make an account feel safe: they reply quickly, they like working with you, and they keep things moving. But when the relationship, the budget conversations, and the renewal all run through one person, the account is only as stable as that person’s next career move. And by the time they share the news, the easiest window to build other relationships has usually closed.

On Thursday, November 5th, Nima Ataei from Sprig and Talia Stryker from Clever join us for a practical conversation about multi-threading. Nima brings the enterprise view, where relationships across teams drive renewals and growth. Talia works with large organizations where leadership changes constantly. Together, they will look at what teams can do whether they start early or are already behind.

Key topics we’ll cover

When one contact is enough
When to look for new champions
Going wide without bypassing champions
What to do when a champion leaves
Keeping relationships from going cold

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We're excited to have you join us.

Warm wishes,
Irina Cismas - Head of Marketing

Speaker:

Nima Ataei

Senior Strategic Customer Success Manager at Sprig

Nima works with Sprig’s most complex global accounts, where building relationships across product, design, and engineering teams is what drives renewals and growth. His enterprise Customer Success background at LinkedIn, Box, and Productboard gives him a practical perspective on how to widen an account beyond a single champion.

Talia Stryker

Senior Enterprise Customer Success Manager at Clever

Talia works with some of the largest school districts in the US, where leadership changes are frequent and accounts rarely depend on one decision-maker for long. Her background as a teacher and enterprise CSM makes her well placed to speak about building trust at every level of a customer organization.

Host:

Irina Cismas

Head of Marketing at Custify

Irina is a product-led growth marketer with more than 15 years of experience in the field, focused on GTM strategy, messaging & positioning, competitive intelligence and many more. She is passionate about building high performance teams globally, developing talent while integrating customer insights into the product development process.

Previous Webinars:

How to Flag Churn Risk 90 Days Before Renewal, with Ameer Khan | Mastering CS: Ep 100

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