Our Customers Tell It Better Than Us

Discover how our clients leverage our customer success platform to grow their businesses. Learn about their achievements and how Custify aided them.

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Capterra

One of the things that we liked was that the product was young. Some of the other platforms that we saw were clunky. They had every feature under the sun but it also meant that there was no flexibility in how things would be able to get built out or in any of our requests.

Ailyn Mendoza

Director of Customer Success & Support

Since using Custify we've been able to track our onboarding process and provide a top-notch experience to our customers. We can see which trials are actually performing well and our ability to multitask has just gone through the roof.

Philippe Swamy

Customer Success Manager

Before Custify, we were tracking customer health manually in a spreadsheet. This process was time-consuming and nowhere close to real-time. After implementing Custify we restructured our team based on new lifecycle definitions, and the accuracy of our health scores was remarkable.

Ingmar Zahorsky

VP of Customer Success

Before Custify we used spreadsheets to handle any client management workflows and we were spending far too much time doing manual tasks that could have been automated. Since using Custify, our team can handle 3X more clients with more care and attention to each.

Daniel Snider

Automation Lead & SM Strategist

Since using Custify our churn decreased by 25%. We are more spot-on, we can help our customers even better and faster and that's why they don't leave us. That's exactly what we needed in our organization.

René Ceelen

CEO & Founder

Trusted & Used by the Best CS Teams:

ChartMogul

Case Study

Health Scores Automation

How ChartMogul automates health scoring, and builds sophisticated proactive processes that help prevent churn.

Inflow

Case Study

Health Scores Lifecycles

How Inflow leveraged health scores and lifecycle functionality to increase their NRR annual growth rate by over 50%.

TestMonitor

Case Study

Churn Segments Customer 360

How TestMonitor leverages Custify features to lower churn, improve customer satisfaction and improve productivity.

Woodpecker

Case Study

Segments Automation

How Woodpecker applies segments and lifecycle functionality from Custify to scale their operations and be more proactive.

Monograph

Case Study

Churn Automation

How Monograph predicts churn and saves 6h per week per CSM using Custify automation & segmentation features.

Pin Payments

Case Study

Segments Calculated Metrics

Find out how the Pin Payments team leveraged multiple features in Custify to reduce churn and drastically improve customer experience

Referrizer

Case Study

Customer 360 Churn

How Referrizer uses Custify to recover canceled clients through segmentation and automated outreach.

GloriaFood

Case Study

Churn Automation

Using Custify, GloriaFood applies dedicated functionality to improve churn rates and reduce onboarding time.

Socialinsider

Case Study

Segments Customer 360

How SocialInsider uses segments and automation to improve proactive outreach by 300% and trial user conversion rates by 28%.

Growth Engine

Case Study

Automation Segments

Through automated playbooks and segments, the Growth Engine team scales their efforts and improves customer visibility.

Kiflo

Case Study

Onboarding Lifecycles

By using automation and tracking features in Custify, the CS team at Kiflo improves customer onboarding & visibility.

Referrizer

Case Study

Onboarding Productivity

In this new case study we see how Referrizer uses Custify to improve team productivity and onboarding flow

Understand your Users, Improve Retention and Create Customer Delight

From growing SaaS businesses to large enterprises, Custify's customer success management platform helps teams around the world achieve meaningful results:

830* %
Return on Investment

Calculate your organization's ROI with Custify

Calculate your ROI
25%
More Time Saved by Each CSM
55%
Improved outreach activity
100%
More Customers Managed per CSM

*Based on a 12-month sample of active Custify clients and factoring in new revenue, saved cost and saved churn.

Recognized leader in customer success. Loved by CS teams

What Customers Say About Our Customer Success Platform

From growing SaaS businesses to large enterprises, Custify's customer success management platform helps teams around the world.

See if Custify is right for you.

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

Reach out and schedule a free personalized demo.

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