Our Customers Tell It Better Than Us

Discover how our clients leverage our customer success platform to grow their businesses. Learn about their achievements and how Custify aided them.


The most important aspect of working with Custify is that they are very keen to hear and act on customer feedback. Dialogue is key and their CSMs proactively reach out once feedback that was important for us, has been implemented.

Damian Lilla

Head of Customer Success

One of the things that we liked was that the product was young. Some of the other platforms that we saw were clunky. They had every feature under the sun but it also meant that there was no flexibility in how things would be able to get built out or in any of our requests.

Ailyn Mendoza

Director of Customer Success & Support

Our SaaS is quite complex and offers multiple integrated solutions. Even in this scenario, Custify has proven to be a great tool. Our CSMs get a holistic 360 view of each customer and their interactions. On top of this, their support exceeded all our expectations.

Andre Cvijovic


Before Custify, we were tracking customer health manually in a spreadsheet. This process was time-consuming and nowhere close to real-time. After implementing Custify we restructured our team based on new lifecycle definitions, and the accuracy of our health scores was remarkable.

Ingmar Zahorsky

VP of Customer Success

If you're going to integrate a brand new tool into your day-to-day operations, you want to make sure that the people behind the tool are the ones with whom you see yourself doing business for a number of years. We felt safe investing in Custify because we know that they care about the product and its functionality & performance.

Chris Dahl

Director of Sales & Growth at Pin Payments

Since using Custify our churn decreased by 25%. We are more spot-on, we can help our customers even better and faster and that's why they don't leave us. That's exactly what we needed in our organization.

René Ceelen

CEO & Founder

Since using Custify we've been able to boost NRR and manage our expanding customer base without having to scale our team. And that's been one of the big benefits of Custify.

Peter Redpath

Customer Success Manager at inFlow

Since using Custify we've been able to track our onboarding process and provide a top-notch experience to our customers. We can see which trials are actually performing well and our ability to multitask has just gone through the roof.

Philippe Swamy

Customer Success Manager

Before Custify we used spreadsheets to handle any client management workflows and we were spending far too much time doing manual tasks that could have been automated. Since using Custify, our team can handle 3X more clients with more care and attention to each.

Daniel Snider

Automation Lead & SM Strategist

Trusted & Used by the Best CS Teams:


Case Study

Health Scores Automation

How ChartMogul automates health scoring, and builds sophisticated proactive processes that help prevent churn.


Case Study

Health Scores Segments Automation

How this SaaS platform used segmentation, health scores and calculated metrics to increase their YoY job placements by 300%.


Case Study

Health Scores Lifecycles

How Inflow leveraged health scores and lifecycle functionality to increase their NRR annual growth rate by over 50%.


Case Study

Churn Segments Customer 360

How TestMonitor leverages Custify features to lower churn, improve customer satisfaction and improve productivity.


Case Study

Segments Automation

How Woodpecker applies segments and lifecycle functionality from Custify to scale their operations and be more proactive.


Case Study

Churn Segments Customer 360

How UserPilot boosted revenue from upgrades and upsells, reduced delinquent churn, and increased customer satisfaction.

Pin Payments

Case Study

Segments Calculated Metrics

Find out how the Pin Payments team leveraged multiple features in Custify to reduce churn and drastically improve customer experience


Case Study

Customer 360 Churn

How Referrizer uses Custify to recover canceled clients through segmentation and automated outreach.


Case Study

Churn Automation

Using Custify, GloriaFood applies dedicated functionality to improve churn rates and reduce onboarding time.


Case Study

Segments Customer 360

How SocialInsider uses segments and automation to improve proactive outreach by 300% and trial user conversion rates by 28%.

Growth Engine

Case Study

Automation Segments

Through automated playbooks and segments, the Growth Engine team scales their efforts and improves customer visibility.


Case Study

Onboarding Lifecycles

By using automation and tracking features in Custify, the CS team at Kiflo improves customer onboarding & visibility.


Case Study

Onboarding Productivity

In this new case study we see how Referrizer uses Custify to improve team productivity and onboarding flow


Case Study

Churn Automation

How Monograph predicts churn and saves 6h per week per CSM using Custify automation & segmentation features.


Case Study

Churn Segments Customer 360

How Plaato automated their CS processes, boosted their core customers’ health scores, and improved their NPS.

Understand your Users, Improve Retention and Create Customer Delight

From growing SaaS businesses to large enterprises, Custify's customer success management platform helps teams around the world achieve meaningful results:

830* %
Return on Investment

Calculate your organization's ROI with Custify

Calculate your ROI
0 %
More Time Saved by Each CSM
0 %
Improved outreach activity
0 %
More Customers Managed per CSM

*Based on a 12-month sample of active Custify clients and factoring in new revenue, saved cost and saved churn.

Recognized leader in customer success. Loved by CS teams

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What Customers Say About Our Customer Success Platform

From growing SaaS businesses to large enterprises, Custify's customer success management platform helps teams around the world.

See if Custify is right for you.

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

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