AI in Customer Success

Unlock the Power of AI with CustifyAI

Boost customer success with AI-driven playbooks, insights, and automation—tailored to your team’s workflow.

Turn Data into Insights

One-Click Customer Summaries

Condense lengthy customer histories into concise, actionable summaries. From health scores to churn risks and SWOT analysis, CustifyAI provides everything you need to drive results quickly.

Stay Ahead of Risk

AI Churn Risk & Sentiment Scoring

Rate every conversation with AI. CustifyAI detects tone, risk, and churn signals in customer emails or messages—so you can act before it’s too late.

CustifyAI has completely streamlined our workflows. From automating tasks to delivering real-time customer insights, our team saves hours every week while maintaining a personal touch.

Planable Team

Get to the Point Faster

AI-Powered Conversation Summaries

Quickly review key points from lengthy email chains or customer meetings. CustifyAI’s conversation summaries keep your team aligned without wasting time.

Data-Baked Answers with CustifyAI

Conversational UI Chatbot

Ask in plain language and CustifyAI’s chatbot gives instant, contextual answers about customers - whether in Slack or inside the app.

Why Teams Love CustifyAI

Numbers That Prove It:

67% Increase in CSM
Productivity

Focus on customer growth while automation handles repetitive tasks.

Save 8 Hours
Weekly per CSM

Time spent on admin tasks is now reclaimed for strategy.

Reduce Churn
by 34%

Stay ahead of customer risks with predictive AI insights.

Irina Vatafu - Head of CS at Custify
Irina Vatafu - Head of CS at Custify
Irina Vatafu - Head of CS at Custify
Irina Vatafu - Head of CS at Custify

Ready to Empower Your Team with AI?

Join the Modern CSM and Automate Your Customer Success

How our clients use Custify:

Before Custify, I would lose an entire day sending the same email over and over again, checking metrics, and scheduling meetings. Now, my inbox is empty at the end of the day because Custify does everything for me.

Stijn Smet
Team Lead Customer Success

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Before Custify we used spreadsheets to handle any client management workflows and we were spending far too much time doing manual tasks that could have been automated. Since using Custify, our team can handle 3X more clients with more care and attention to each of them, through the removal of all of the tasks and communication lines that they needed.

Daniel Snider - Automation Lead & SM Strategist

testimonial video whale

One of the things that we liked too, was that the product was young. Some of the other platforms that we saw were clunky. They had every feature under the sun that we were asking for. But it also meant that there was no flexibility in how things would be able to get built out or in any of our requests

Ailyn Mendoza
Director of Customer Success & Support

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Frequently Asked Questions

All models run on AWS Bedrock, fully SOC 2 compliant. No customer data is stored in the models beyond generating responses.

Yes, admins can enable or disable CustifyAI features at the account level.

From playbooks and customer summaries to follow-up tasks and conversation highlights, CustifyAI removes manual bottlenecks.

Custify integrates seamlessly with CRMs, customer service tools, and analytics platforms like HubSpot, Salesforce, and more.

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