Create more
successful customers
Reduce SaaS churn and increase upsells
STARTER
The perfect choice for startups working on their first customer success program
- Up to 2 seats / users
- Tracking of health scores / KPIs
- Customer outreach directly from Custify
- Customer 360° profiles
- Customer segmentation
Most Popular
STANDARD
For growing businesses with increasing customer success demands
EVERYTHING IN STARTER PLUS:
- Up to 5 seats / users
- Tracking of customer lifecycles
- Automation / Playbooks
- Actionable task management
- Concierge onboarding
ENTERPRISE
The best option for enterprises with large customer success teams and user bases.
EVERYTHING IN STANDARD PLUS
- Custom number of seats / users
- Custom integrations
- Special support and SLAs
- Dedicated customer success manager
- Large volume of customers
- Localized datacenter options
Join our quickly growing community today.
Compare plans
See how you can access the features you need
| Starter | Standard | Enterprise | |
|---|---|---|---|
| Number of seats / users | Up to 2 | Up to 5 | Custom |
| Access to Custify API | |||
| Customer segmentation | |||
| Outreach to customers directly from Custify | |||
| Tracking of Health Scores / KPIs | |||
| Customer 360° profiles | |||
| CSM rating | |||
| All integrations | |||
| Actionable task management | |||
| Tracking of customer lifecycles | |||
| Automation / Playbooks | |||
| Concierge onboarding | |||
| Detailed product training | |||
| Customized integrations | |||
| Dedicated customer success manager | |||
| Track large volume of customers | |||
| SLA with defined reply times | |||
| History of events | 6 month | Unlimited | Unlimited |
| Support | Chat and email | Chat, email and personalized trainings as well as remote desktop sessions | Chat, email and personalized trainings as well as remote desktop sessions |
| Get started | Get started | Contact us | |
Frequently Asked Questions
Your data is stored in our secure data centers in Germany.
No, we don't charge any setup fees for our customers.
We offer special programs for companies with many users and low customer lifetime value (LTV). Click here to learn more and sign up for our discount program.
Yes, as long as you respect the fair use policy in our API. Should you need to exceed our generous limitations, please contact us. Please note: unlimited data storage is not available on the Starter plan.
You can change your plan during your contract renewal. Feel free to up- or down-scale as your needs change.
We're flexible with integrations, and we'll add an integration free of charge if it makes sense for our global customer base. We also offer special integrations based on your needs. Please get in touch with details and your requirements.
We offer in-app and email support. We're customer success people – we'll make sure you have the support you need to succeed!
The default billing cycle is yearly. If you need more flexibility, we do offer monthly plans as well. Contact us for more details.
It depends on how many end-users you plan to track, as those will submit event data to Custify. The data needs to be analyzed in real-time, stored, and backed up as well. In our demo, we do a detailed analysis of your customer base numbers. Should it be above our threshold, we will let you know if any additional charges are to be expected. For most SaaS companies, this will not be an issue, as our upper limit for these plans is around then thousand end-users.