The perfect choice for startups working on their first customer success program

  • Up to 2 seats / users
  • Tracking of health scores / KPIs
  • Customer outreach directly from Custify
  • Customer 360° profiles
  • Customer segmentation
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The best option for enterprises with large customer success teams and user bases.

  • Custom number of seats / users
  • Custom integrations
  • Special support and SLAs
  • Dedicated customer success manager
  • Large volume of customers
  • Localized datacenter options
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Join our quickly growing community today.

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See how you can access the features you need

  Starter Standard Enterprise
Number of seats / users Up to 2 Up to 5 Custom
Access to Custify API
Customer segmentation
Outreach to customers directly from Custify
Tracking of Health Scores / KPIs
Customer 360° profiles
CSM rating
All integrations
Actionable task management
Tracking of customer lifecycles
Automation / Playbooks
Concierge onboarding
Detailed product training
Customized integrations
Dedicated customer success manager
Track large volume of customers
SLA with defined reply times
History of events 6 month Unlimited Unlimited
Support Chat and email Chat, email and personalized trainings as well as remote desktop sessions Chat, email and personalized trainings as well as remote desktop sessions
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Frequently Asked Questions

Your data is stored in our secure data centers in Germany.
No, we don't charge any setup fees for our customers.
We offer special programs for companies with many users and low customer lifetime value (LTV). Click here to learn more and sign up for our discount program.
Yes, as long as you respect the fair use policy in our API. Should you need to exceed our generous limitations, please contact us. Please note: unlimited data storage is not available on the Starter plan.
You can change your plan during your contract renewal. Feel free to up- or down-scale as your needs change.
We're flexible with integrations, and we'll add an integration free of charge if it makes sense for our global customer base. We also offer special integrations based on your needs. Please get in touch with details and your requirements.
We offer in-app and email support. We're customer success people – we'll make sure you have the support you need to succeed!
The default billing cycle is yearly. If you need more flexibility, we do offer monthly plans as well. Contact us for more details.
It depends on how many end-users you plan to track, as those will submit event data to Custify. The data needs to be analyzed in real-time, stored, and backed up as well. In our demo, we do a detailed analysis of your customer base numbers. Should it be above our threshold, we will let you know if any additional charges are to be expected. For most SaaS companies, this will not be an issue, as our upper limit for these plans is around then thousand end-users.


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