How many Monthly Active Users do you have?
$ 199 /mo
The perfect selection for startups that begin implementing Customer Success
- Up to 2 Seats / Users
- Support included
- Access to Custify API
- Selected Integrations
- Customer Segmentation
- Customer Outreach directly
- Detailed Reports and Customer KPIs insights
- No Set Up Costs
- Free Trial
The perfect selection for growing businesses with increasing demand of Customer Success
Everything in Starter plus:
- 3 - 10 Seats / Users
- All Available Integrations
- Unlimited history of Customer Events and Data*
- Personal onboarding support
- Detailed product analytics tracking
The perfect selection for enterprises with large Customer Success Teams and a big user-base
Everything in Standard plus:
- Unlimited Seats / Users
- Custom integrations
- Special Support and SLA
* see the limitations and our fair policy in our API documentation for more details
Do you offer a free trial?
Yes, of course, we offer a 14 day trial so you can test and see what you would get before you decide to become a paying customer.
What is considered as "monthly active user"?
Besides our different plans, pricing is also based on the total number of active users your Custify account is tracking. An active user is any end user from your companies, and to be considered as “active user”, it had to have any activity within the last 30 days, whereas “activity” refers to an event or attribute change that you submit to your Custify account. If a specific user from you did not have any activity within the last 30 days, it’s also not considered “active” and is not influencing your pricing.
Can I change my plan after subscribing?
Yes, you are flexible in changing your plan throughout your usage. This applies for down- or upscaling and is possible on every state of your contract renewal.
Where is my data stored?
Your data is stored in our secure data centers located exclusively in Germany.
What if I have a low LTV but many customers and I still want to practise Customer Success?
We offer special programs for companies that have lots of users but a rather low customer lifetime value (CLTV). Please click here to learn more and sign up.
What integrations do you offer and do you add my needed integrations?
In general we are flexible to add integrations to our portfolio free of charge, should it also make sense for our global customer base. We also offer special integrations based on your needs. Please get in touch with us regarding details and your requirements.
Are there any setup fees?
No, we do not charge any setup fees for our customers.
Can I send unlimited customer data into Custify?
Yes, you can send unlimited data into Custify, as long as you respect the fair usage policy of our API. Should you have the need of exceeding our generous limitations, please contact us. Please note that the unlimited storage of data is not given in all our pricing plans.
What support do you offer?
By default, we offer in-app support as well as support via email. As a vendor of a Customer Success Solution, we know how important your success with Custify is and will do everything we can to make sure you have the best experience.