What if you had a sixth sense for account health? Our health dashboard gives you an instant view into the status, activity, churn scores, and engagement of your customers.
Utilizing Custify, we've seen a significant increase in tool adoption, underscoring the value of health scores. The ability to instantly assess a company's performance and track user engagement trends has greatly empowered our CS team.
Master Customer Success with Advanced Customer Health Scores
Unlock the full potential of your customer relationships. Custify provides comprehensive customer success health score tracking, helping you make proactive decisions, reduce churn, and personalize engagement.
Rania Jamal
Head of Customer Experience at UserPilot
"Custify's health score feature enabled targeted support for at-risk customers, reducing churn and unlocking upsell opportunities,
thereby improving customer satisfaction and contributing to business growth."
Personalized Health Scores for each Segment or Customer
Every customer is unique. Your customer health score dashboard should match your business goals and customer behavior to ensure meaningful interactions and outcomes.
Account Health Score Integrations
Seamless Integration, Tailored Health Scores
Gather data points and events from every tool in your stack and let our customer success software give you dynamic account health scores, guiding your team to deliver positive customer experiences and outcomes.
Irina Vatafu - Head of CS at Custify
Irina Vatafu - Head of CS at Custify
Master Customer Journeys with Advanced Health Scores
Transform insights into action and experience the power of Custify’s dynamic health scoring. Drive retention and growth like never before.
Identify at-risk customers before they think of leaving. Custify's customer health dashboard alerts you in real-time, enabling timely resolutions.
Customer Health Mission Control
Share Insights, Enhance Team Performance
Easily share customer insights with your team. Our customer success software facilitates collaboration, turning shared knowledge into customer success victories.
How do our clients use customer success health scores in their operations?
“
Before Custify, I would lose an entire day sending the same email over and over again,
checking metrics, and scheduling meetings. Now, my inbox is empty at the end of the day
because Custify does everything for me.
Stijn Smet Team Lead Customer Success
“
Before Custify we used spreadsheets to handle any client management
workflows and we were spending far too much time doing manual
tasks that could have been automated. Since using Custify, our
team can handle 3X more clients with more care and attention to each of them,
through the removal of all of the tasks and communication lines that they needed.
Daniel Snider - Automation Lead & SM Strategist
“
One of the things that we liked too, was that the product was young.
Some of the other platforms that we saw were clunky.
They had every feature under the sun that we were asking for.
But it also meant that there was no flexibility in how things would be able to
get built out or in any of our requests
Ailyn Mendoza Director of Customer Success & Support
Recognized leader in customer success. Loved by CS teams
Customer health represents an aggregate score of a customers’ engagement with the brand and the product. Depending on the organization, it can indicate how the customer is faring within the product, progressing towards their goals, or advancing towards expansion.
Customer health scores are all the metrics and KPIs that indicate the overall account health and help customer success and account representatives gauge the customers’ position in their journey and whether they need to take any actions as a result. For more information, check out our full guide to customer health scores.
Customer Success Resources to Go with Our Software
Are you a customer success manager looking to enhance your team's performance? We've put our experience in writing these detailed guides.
From lifecycle to onboarding & metrics, this is a comprehensive free guide with tactics and steps for developing your customer success strategy.
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