Customer Success Articles
Customer Churn – The Ultimate Guide with Tactics and Strategies
The definitive guide on SaaS churn: everything we know about preventing customer churn and reducing MRR churn with examples.
What Is Net Dollar Retention (NDR) and How to Improve it
Best Free and Paid Customer Success Tools Every CSM Should Use
Webinars and Podcasts
How Dylan Berno Is Building a Signal-Driven CS Function at Coast | Mastering CS: Ep 63
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Dylan Berno, Head of … Continued
Tools
16 Best Sales Enablement Software Solutions
Sales enablement tools are platforms designed to help throughout the sales process, assisting the sales team in increasing … Continued
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Webinars and Podcasts
How Sarah Chipps Scaled Customer Success Through Specialization and Systems | Mastering CS: Ep 62
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas speaks with Sarah Chipps, Manager of Customer … Continued
Webinars and Podcasts
How Mark Rocklin Builds CS Operations and Lasting Customer Relationships | Mastering CS: Ep 61
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Mark Rocklin, Director of … Continued
Webinars and Podcasts
How Beatriz Toledo Builds Trust and Drives Adoption in Nonprofit CS | Mastering CS: Ep 60
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Beatriz Furlan Toledo, Customer … Continued
SaaS Metrics
How Ebba Klementsson Built Customer Success from Scratch at Refapp | Mastering CS: Ep 59
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Ebba Klementsson, Customer Success … Continued
Webinars and Podcasts
How Agathe Nivet Thinks About Onboarding as a Value Driver | Mastering CS: Ep 58
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Agathe Nivet, Customer Success … Continued
Webinars and Podcasts
How Alex Frunza Leads Customer Success in Enterprise Automation | Mastering CS: Ep 57
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Alex Frunza, Head of … Continued
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Webinars and Podcasts
How Porter Williams Built a Customer Success Adoption Framework at BrightHire | Mastering CS: Ep 56
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas reconnects with Porter Williams, VP of Customer … Continued
SaaS Metrics
Spotting churn before the dashboard does | Webinar
In this session, Irina Cismas, Head of Marketing at Custify, was joined by Gillian Stringer, Senior Client Partner … Continued
Webinars and Podcasts
How Hana Gruzman Builds CS Operations and Enablement at Agora | Mastering CS: Ep 55
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Hana Gruzman, CS Operations … Continued
SaaS Metrics
Ready-to-Use Customer Health Score Templates for Customer Success
Customer health score templates help customer success managers make sense of customer signals and highlight the most important, … Continued
Webinars and Podcasts
How Advi Bishnoi Builds Customer Success Through Community and Consulting | Mastering CS: Ep 54
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Advi Bishnoi, Head of … Continued
Webinars and Podcasts
How Dominik Nenicka Leads Customer Success in Fraud and Financial Crime Prevention | Mastering CS: Ep 53
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Dominik Nenicka, Customer Success … Continued
SaaS Metrics
Customer Success Metrics You Should Track
Customer success metrics help teams make sense of disparate customer signals and create purpose-led customer success dashboards to … Continued
Webinars and Podcasts
How Pietro Restivo Brings a Product Mindset to Customer Success | Mastering CS: Ep 52
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Pietro Restivo, Manager of … Continued
Webinars and Podcasts
How Daniela Shikova Drives Customer Success in Clinical Research | Mastering CS: Ep 51
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Daniela Shikova, Manager Customer … Continued
SaaS Business
SaaS Podcasts: Best Shows for SaaS Founders
SaaS podcasts are shows that open our minds to new possibilities. From founders to CSMs, from salespeople to … Continued
Webinars and Podcasts
From Fashion Operations to Customer Success: How Andrea Zen Builds CS | Mastering CS: Ep 50
In this episode of Mastering CS Candid Leader Insights, Irina Cismas sits down with Andrea Zen, Customer Success … Continued
Webinars and Podcasts
Scaling CS in a complex, multi-product software business | Webinar
In this session, Irina Cismas, Head of Marketing at Custify, was joined by Henry Dillon and Fred Busche, … Continued