Customer Success Articles
Customer Churn – The Ultimate Guide with Tactics and Strategies
The definitive guide on SaaS churn: everything we know about preventing customer churn and reducing MRR churn with examples.
What Is Net Dollar Retention (NDR) and How to Improve it
Best Free and Paid Customer Success Tools Every CSM Should Use
Webinars and Podcasts
How Pratiksha Tewari Runs Agile CS at a Conversational AI Platform | Mastering CS: Ep 83
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Pratiksha Tewari, Senior Customer … Continued
Guides
SaaS Renewal Management: How to Manage Subscriptions at Scale
Most businesses today, like many consumers, navigate through a maze of subscriptions. If you want to stand out … Continued
Looking for a specific topic?
Webinars and Podcasts
How Oksana Aloshyna Builds Customer Success Around Relationships, Data, and Self-Service | Mastering CS: Ep 82
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas speaks with Oksana Aloshyna, Strategic Customer Success … Continued
Webinars and Podcasts
How Lee-El Lewinsohn Primo Built and Led CS at a Browser Security Startup | Mastering CS: Ep 81
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Lee-El Lewinsohn Primo, former … Continued
Webinars and Podcasts
How Evgeniya Ioffe Leads CS and Builds Her Own CS Platform at Bites | Mastering CS: Ep 80
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Evgeniya Ioffe, Head of … Continued
Webinars and Podcasts
How Juliette Marland Built Enterprise CS from Scratch at Redis | Mastering CS: Ep 79
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Juliette Marland, former Senior … Continued
Webinars and Podcasts
How Erik Törnblom Brings Football Thinking to Customer Success at PLAYipp | Mastering CS: Ep 78
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Erik Törnblom, Customer Success … Continued
Guides
Strategic Guide to SaaS Implementation: From Methodology to Best Practices
Discover all the ins and outs of SaaS implementation – from change and project management best practices to the role of customer success in enabling it.
Get more insights!
Industry insights you’ll actually need. Delivered to your inbox weekly.
Best Practices
How AI Meeting Intelligence Keeps Customer Success Data Accurate After Every Call
That gap between what happened on the call and what actually gets recorded is exactly the problem AI meeting intelligence is built to solve.
Webinars and Podcasts
How Victor Romijn Runs CS Solo at a Fast-Growing AI Hospitality Startup | Mastering CS: Ep 77
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Victor Romijn, Customer Success … Continued
Webinars and Podcasts
How Sarah Young Brings a Coaching Lens to Customer Success in Fintech | Mastering CS: Ep 76
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Sarah Young, Customer Success … Continued
Tools
12 Best Account Management Software Tools in 2026
Explore the best account management tools – from Salesforce apps to CRMs, customer success platforms, and more advanced, AI-enabled AM platforms.
Webinars and Podcasts
Always Ask Why: How Anastasia Veriga Builds CS That Retains and Expands | Mastering CS: Ep 75
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Anastasia Veriga, Chief Customer … Continued
Webinars and Podcasts
Why Every Client Is Unique: Kate Panasenko on CS in Custom E-Learning | Mastering CS: Ep 74
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Kate Panasenko, Customer Success … Continued
Roundtable
Why the Importance of Customer Relationships Is Growing and How to Build Stronger Connections
The importance of customer relationships is growing amidst a global rise in customer acquisition costs, among other factors making SaaS growth difficult.
Webinars and Podcasts
No-Code Customer Success: How Patrick Ford Helps Customers Build, Not Just Buy | Mastering CS: Ep 73
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Patrick Ford, Customer Success … Continued
Webinars and Podcasts
Lead with Curiosity: How Viola Marku Thinks About CS in a Technical World | Mastering CS: Ep 72
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Viola Marku, Head of … Continued
Best Practices
How to Use AI to Improve Customer Experience – 7 Evolving Strategies for AI-First Companies
Learn how SaaS teams can use AI to improve customer experience with sentiment scoring, churn signals, CSM support, automation, and human handoff.
Webinars and Podcasts
How Veronica Bianchini Puts People First in Enterprise CS | Mastering CS: Ep 71
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Veronica Bianchini, Senior Strategy … Continued
Best Practices
How to Prevent Customer Data Leaks in SaaS: A Practical Guide for CS Teams
Guide to spotting customer data leak risk, reducing it, preventing it within customer success, and what to do if something goes wrong.