More articles written by Nicoleta Niculescu
Webinars and Podcasts
Why Every Client Is Unique: Kate Panasenko on CS in Custom E-Learning | Mastering CS: Ep 74
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Kate Panasenko, Customer Success … Continued
Webinars and Podcasts
No-Code Customer Success: How Patrick Ford Helps Customers Build, Not Just Buy | Mastering CS: Ep 73
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Patrick Ford, Customer Success … Continued
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Webinars and Podcasts
Lead with Curiosity: How Viola Marku Thinks About CS in a Technical World | Mastering CS: Ep 72
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Viola Marku, Head of … Continued
Webinars and Podcasts
How Veronica Bianchini Puts People First in Enterprise CS | Mastering CS: Ep 71
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Veronica Bianchini, Senior Strategy … Continued
Webinars and Podcasts
What 10 Years in One Company Taught Katrin Loodus About Customer Success | Mastering CS: Ep 70
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas speaks with Katrin Loodus, Customer Success Manager … Continued
Webinars and Podcasts
Why Nir Kalish Believes AI Will Never Replace White-Glove Customer Success | Mastering CS: Ep 69
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Nir Kalish, VP of … Continued
Webinars and Podcasts
How Alexandra Ardelean Brings Process Design and Cultural Intelligence to CS | Mastering CS: Ep 68
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Alexandra Ardelean, Senior Customer … Continued
Webinars and Podcasts
How Silvana Prodan Brings Language, Culture, and Critical Thinking to CS | Mastering CS: Ep 67
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Silvana Prodan, Team Lead … Continued
Webinars and Podcasts
How Anne LiCata Builds Trust and Drives AI Adoption in Life Science CS | Mastering CS: Ep 66
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Anne LiCata, VP of … Continued
Webinars and Podcasts
How Vlad Zholnerchuk Builds Technical Customer Success in Healthcare | Mastering CS: Ep 65
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Vlad Zholnerchuk, CS Team … Continued
Webinars and Podcasts
How Kiko RodrÃguez Moreno Does Customer Success in Cybersecurity | Mastering CS: Ep 64
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Kiko RodrÃguez Moreno, Customer … Continued
Webinars and Podcasts
How Dylan Berno Is Building a Signal-Driven CS Function at Coast | Mastering CS: Ep 63
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Dylan Berno, Head of … Continued
Webinars and Podcasts
How Sarah Chipps Scaled Customer Success Through Specialization and Systems | Mastering CS: Ep 62
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas speaks with Sarah Chipps, Manager of Customer … Continued
Webinars and Podcasts
How Mark Rocklin Builds CS Operations and Lasting Customer Relationships | Mastering CS: Ep 61
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Mark Rocklin, Director of … Continued
Webinars and Podcasts
How Beatriz Toledo Builds Trust and Drives Adoption in Nonprofit CS | Mastering CS: Ep 60
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Beatriz Furlan Toledo, Customer … Continued
SaaS Metrics
How Ebba Klementsson Built Customer Success from Scratch at Refapp | Mastering CS: Ep 59
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Ebba Klementsson, Customer Success … Continued
Webinars and Podcasts
How Agathe Nivet Thinks About Onboarding as a Value Driver | Mastering CS: Ep 58
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Agathe Nivet, Customer Success … Continued
Webinars and Podcasts
How Alex Frunza Leads Customer Success in Enterprise Automation | Mastering CS: Ep 57
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Alex Frunza, Head of … Continued
Webinars and Podcasts
How Porter Williams Built a Customer Success Adoption Framework at BrightHire | Mastering CS: Ep 56
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas reconnects with Porter Williams, VP of Customer … Continued
SaaS Metrics
Spotting churn before the dashboard does | Webinar
In this session, Irina Cismas, Head of Marketing at Custify, was joined by Gillian Stringer, Senior Client Partner … Continued