More articles written by Nicoleta Niculescu
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How Oksana Aloshyna Builds Customer Success Around Relationships, Data, and Self-Service | Mastering CS: Ep 82
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas speaks with Oksana Aloshyna, Strategic Customer Success … Continued
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How Lee-El Lewinsohn Primo Built and Led CS at a Browser Security Startup | Mastering CS: Ep 81
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Lee-El Lewinsohn Primo, former … Continued
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Webinars and Podcasts
How Evgeniya Ioffe Leads CS and Builds Her Own CS Platform at Bites | Mastering CS: Ep 80
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Evgeniya Ioffe, Head of … Continued
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How Juliette Marland Built Enterprise CS from Scratch at Redis | Mastering CS: Ep 79
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Juliette Marland, former Senior … Continued
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How Erik Törnblom Brings Football Thinking to Customer Success at PLAYipp | Mastering CS: Ep 78
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Erik Törnblom, Customer Success … Continued
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How Victor Romijn Runs CS Solo at a Fast-Growing AI Hospitality Startup | Mastering CS: Ep 77
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Victor Romijn, Customer Success … Continued
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How Sarah Young Brings a Coaching Lens to Customer Success in Fintech | Mastering CS: Ep 76
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Sarah Young, Customer Success … Continued
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Always Ask Why: How Anastasia Veriga Builds CS That Retains and Expands | Mastering CS: Ep 75
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Anastasia Veriga, Chief Customer … Continued
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Why Every Client Is Unique: Kate Panasenko on CS in Custom E-Learning | Mastering CS: Ep 74
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Kate Panasenko, Customer Success … Continued
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No-Code Customer Success: How Patrick Ford Helps Customers Build, Not Just Buy | Mastering CS: Ep 73
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Patrick Ford, Customer Success … Continued
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Lead with Curiosity: How Viola Marku Thinks About CS in a Technical World | Mastering CS: Ep 72
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Viola Marku, Head of … Continued
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How Veronica Bianchini Puts People First in Enterprise CS | Mastering CS: Ep 71
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Veronica Bianchini, Senior Strategy … Continued
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What 10 Years in One Company Taught Katrin Loodus About Customer Success | Mastering CS: Ep 70
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas speaks with Katrin Loodus, Customer Success Manager … Continued
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Why Nir Kalish Believes AI Will Never Replace White-Glove Customer Success | Mastering CS: Ep 69
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Nir Kalish, VP of … Continued
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How Alexandra Ardelean Brings Process Design and Cultural Intelligence to CS | Mastering CS: Ep 68
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Alexandra Ardelean, Senior Customer … Continued
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How Silvana Prodan Brings Language, Culture, and Critical Thinking to CS | Mastering CS: Ep 67
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Silvana Prodan, Team Lead … Continued
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How Anne LiCata Builds Trust and Drives AI Adoption in Life Science CS | Mastering CS: Ep 66
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Anne LiCata, VP of … Continued
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How Vlad Zholnerchuk Builds Technical Customer Success in Healthcare | Mastering CS: Ep 65
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Vlad Zholnerchuk, CS Team … Continued
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How Kiko RodrÃguez Moreno Does Customer Success in Cybersecurity | Mastering CS: Ep 64
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Kiko RodrÃguez Moreno, Customer … Continued
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How Dylan Berno Is Building a Signal-Driven CS Function at Coast | Mastering CS: Ep 63
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Dylan Berno, Head of … Continued