More articles written by Nicoleta Niculescu
Webinars and Podcasts
How Alexandra Ardelean Brings Process Design and Cultural Intelligence to CS | Mastering CS: Ep 68
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Alexandra Ardelean, Senior Customer … Continued
Webinars and Podcasts
How Silvana Prodan Brings Language, Culture, and Critical Thinking to CS | Mastering CS: Ep 67
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Silvana Prodan, Team Lead … Continued
Get more insights!
Don’t miss a post. Sign up for our weekly newsletter.
Webinars and Podcasts
How Anne LiCata Builds Trust and Drives AI Adoption in Life Science CS | Mastering CS: Ep 66
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Anne LiCata, VP of … Continued
Webinars and Podcasts
How Vlad Zholnerchuk Builds Technical Customer Success in Healthcare | Mastering CS: Ep 65
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Vlad Zholnerchuk, CS Team … Continued
Webinars and Podcasts
How Kiko RodrÃguez Moreno Does Customer Success in Cybersecurity | Mastering CS: Ep 64
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Kiko RodrÃguez Moreno, Customer … Continued
Webinars and Podcasts
How Dylan Berno Is Building a Signal-Driven CS Function at Coast | Mastering CS: Ep 63
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Dylan Berno, Head of … Continued
Webinars and Podcasts
How Sarah Chipps Scaled Customer Success Through Specialization and Systems | Mastering CS: Ep 62
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas speaks with Sarah Chipps, Manager of Customer … Continued
Webinars and Podcasts
How Mark Rocklin Builds CS Operations and Lasting Customer Relationships | Mastering CS: Ep 61
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Mark Rocklin, Director of … Continued
Webinars and Podcasts
How Beatriz Toledo Builds Trust and Drives Adoption in Nonprofit CS | Mastering CS: Ep 60
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Beatriz Furlan Toledo, Customer … Continued
SaaS Metrics
How Ebba Klementsson Built Customer Success from Scratch at Refapp | Mastering CS: Ep 59
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Ebba Klementsson, Customer Success … Continued
Webinars and Podcasts
How Agathe Nivet Thinks About Onboarding as a Value Driver | Mastering CS: Ep 58
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Agathe Nivet, Customer Success … Continued
Webinars and Podcasts
How Alex Frunza Leads Customer Success in Enterprise Automation | Mastering CS: Ep 57
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Alex Frunza, Head of … Continued
Webinars and Podcasts
How Porter Williams Built a Customer Success Adoption Framework at BrightHire | Mastering CS: Ep 56
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas reconnects with Porter Williams, VP of Customer … Continued
SaaS Metrics
Spotting churn before the dashboard does | Webinar
In this session, Irina Cismas, Head of Marketing at Custify, was joined by Gillian Stringer, Senior Client Partner … Continued
Webinars and Podcasts
How Hana Gruzman Builds CS Operations and Enablement at Agora | Mastering CS: Ep 55
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Hana Gruzman, CS Operations … Continued
Webinars and Podcasts
How Advi Bishnoi Builds Customer Success Through Community and Consulting | Mastering CS: Ep 54
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Advi Bishnoi, Head of … Continued
Webinars and Podcasts
How Dominik Nenicka Leads Customer Success in Fraud and Financial Crime Prevention | Mastering CS: Ep 53
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Dominik Nenicka, Customer Success … Continued
Webinars and Podcasts
How Pietro Restivo Brings a Product Mindset to Customer Success | Mastering CS: Ep 52
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Pietro Restivo, Manager of … Continued
Webinars and Podcasts
How Daniela Shikova Drives Customer Success in Clinical Research | Mastering CS: Ep 51
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Daniela Shikova, Manager Customer … Continued
Webinars and Podcasts
From Fashion Operations to Customer Success: How Andrea Zen Builds CS | Mastering CS: Ep 50
In this episode of Mastering CS Candid Leader Insights, Irina Cismas sits down with Andrea Zen, Customer Success … Continued