Nicoleta Niculescu

More articles written by Nicoleta Niculescu

Webinars and Podcasts

Mastering CS – Candid Leader Insights | Ep 18 – Violeta Yuste

In this new episode from our podcast, Mastering CS, Irina Cismas, Head of Marketing at Custify, sat down …

Webinars and Podcasts

Mastering CS – Candid Leader Insights| Ep 17 – Chethan Kumar

We are back with a new episode from our podcast, Mastering CS. In this episode, Irina Cismas, Head …

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Webinars and Podcasts

Mastering CS – Candid Leader Insights | Ep 16 – Bérénice Carrega

We are back with a new episode from our podcast, Mastering CS. In this episode, Irina Cismas, Head …

Webinars and Podcasts

Proving the revenue-driven value of CS Part II | Webinar

Welcome to part 2 of our webinar on proving the revenue-driven value of CS. This episode brings back two CS experts, De’Edra Williams and Saahil Karkera, to share amazing insights.

SaaS Metrics

The Importance of Time to Resolution in Accelerating Customer Satisfaction

A few minutes could make the difference between a happy customer and them moving to the competition. Why? …

Webinars and Podcasts

ROI Unpacked: Providing the Revenue-driven Value of CS | Webinar

Join CS experts De’Edra Williams and Saahil Karkera as they discuss data insights, CS-Sales alignment, and AI in our latest Custify webinar.

Tools

Top Project Management Tools for SaaS Teams

Missed communications, crossed wires, lost documents, deadline pushbacks – the threats of a mismanaged project lurk around every …

Webinars and Podcasts

Navigating the Goodbyes: Tactical steps for handling post churn | Webinar

It’s essential to have a process ready for when a client decides to leave. Our webinar will provide strategies to manage churned customers, ensuring a smooth transition and leaving the door open.

Tools

Best user onboarding tools for 2024

It’s important to make a good first impression and for the SaaS customer journey, the onboarding process is …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 15 – Keishla Ceaser-Jones

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 14 – Gillian Taylor

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …

Customer Success

Top 14 Customer Success Events and Conferences to Join in 2024

The first month of 2024 is already gone! Have you decided which customer success events and conferences you …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 13 – Matt Kelso

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …

Webinars and Podcasts

Laying the foundation: Masterful onboarding techniques in CS | Webinar

Custify’s first webinar episode of 2024 brought together two Customer Success experts, Hannah Dean, Senior CS Manager NEMEA …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 12 – Laura Litton

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 11 – Parker Chase-Corwin

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 10 – De’Edra Williams

In this new episode of the Mastering CS podcast, Irina Cismas, Custify’s Head of Marketing, sat down with …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 9 – Sadie Shepard

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 8: Michael Boyd

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …

Webinars and Podcasts

2023 Unwrapped: CS Insights and Forecasts for a Game-changing 2024 | Webinar

As 2023 is coming to an end, we are preparing for a new year in the customer success industry. In our end-of-the-year webinar, we discussed with 3 top CS leaders.

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