More articles written by Nicoleta Niculescu
Webinars and Podcasts
Why the Customer Journey Starts Before Onboarding, with José Miguel Longo | Mastering CS: Ep 99
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas talks with José Miguel Longo, Enterprise Customer … Continued
Webinars and Podcasts
Why Curiosity Drives Renewals and Expansion in CS, with Melanie Faye | Mastering CS: Ep 98
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas talks with Melanie Faye, Senior Customer Success … Continued
Get more insights!
Don’t miss a post. Sign up for our weekly newsletter.
Webinars and Podcasts
Stakeholder Alignment in Enterprise CS with Justin Camarata | Mastering CS: Ep 97
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas talks with Justin Camarata, Principal Customer Success … Continued
Webinars and Podcasts
Enterprise Customer Success Planning in Cloud Security with Cassandra Dehlot | Mastering CS: Ep 96
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas talks with Cassandra Dehlot, Enterprise Customer Success … Continued
Webinars and Podcasts
How Christina Cato Drives Adoption and Proves ROI in Healthcare CS | Mastering CS: Ep 95
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Christina Cato, Customer Success … Continued
Webinars and Podcasts
How Kristin Maguire Connects AI to Outcomes in CS at RocketLane | Mastering CS: Ep 94
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Kristin Maguire, Senior Customer … Continued
Webinars and Podcasts
How Andrey Tirel Drives Adoption and Builds Relationships at Jellyfish | Mastering CS: Ep 93
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Andrey Tirel, Senior Customer … Continued
Webinars and Podcasts
How Frances Dupree Brings Legal Ops Experience to CS at Agiloft | Mastering CS: Ep 92
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Frances Dupree, Principal Customer … Continued
Webinars and Podcasts
How Eric Mistry Turns Automation Into a CS Superpower at Zapier | Mastering CS: Ep 91
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Eric Mistry, Customer Success … Continued
Webinars and Podcasts
How Rachel Weller Builds and Scales CS Teams Across Regions at Canary Technologies | Mastering CS: Ep 90
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Rachel Weller, Head of … Continued
Webinars and Podcasts
How Kevin Andrews Brings a Product and Acting Background to CS at BombBomb | Mastering CS: Ep 89
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Kevin Andrews, Product Engagement … Continued
Webinars and Podcasts
How Daniel Hyre Brings Relationship-First Thinking to CS at ScreenCloud | Mastering CS: Ep 88
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Daniel Hyre, Customer Success … Continued
Webinars and Podcasts
How Donia Hesham Tiers 100+ Accounts and Drives Loyalty CS in the Middle East | Mastering CS: Ep 87
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Donia Hesham, Senior Customer … Continued
Webinars and Podcasts
How Konstantin Kleemann Brings Banking Expertise to CS at SAP Taulia | Mastering CS: Ep 86
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Konstantin Kleemann, Senior Customer … Continued
Webinars and Podcasts
How Noémie Tosser Measures Success When the Product Is Human Coaching | Mastering CS: Ep 85
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Noémie Tosser, Customer Success … Continued
Webinars and Podcasts
How Freddie Franklin Leads CS and Builds AI Agents at zeroheight | Mastering CS: Ep 84
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Freddie Franklin, Head of … Continued
Webinars and Podcasts
How Pratiksha Tewari Runs Agile CS at a Conversational AI Platform | Mastering CS: Ep 83
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Pratiksha Tewari, Senior Customer … Continued
Webinars and Podcasts
How Oksana Aloshyna Builds Customer Success Around Relationships, Data, and Self-Service | Mastering CS: Ep 82
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas speaks with Oksana Aloshyna, Strategic Customer Success … Continued
Webinars and Podcasts
How Lee-El Lewinsohn Primo Built and Led CS at a Browser Security Startup | Mastering CS: Ep 81
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Lee-El Lewinsohn Primo, former … Continued
Webinars and Podcasts
How Evgeniya Ioffe Leads CS and Builds Her Own CS Platform at Bites | Mastering CS: Ep 80
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Evgeniya Ioffe, Head of … Continued