Promoter Score designed for the modern CSM
Our promoter surveys allow teams to understand customer satisfaction at multiple levels. It can be as granular as per feature or at the entire account level.
Promoter score values can also be integrated into health scoring. This gives you flexibility in tracking customer health, preventing churn and finding the features that need to be improved.
Customer Satisfaction tracking made simple
Customer satisfaction (CSAT) is a metric that tracks how satisfied a client is with your product or service. It’s determined by asking a simple inquiry to determine satisfaction levels.
The question and design can be customized inside Custify. Just like promoter score, this rating can be seen at the account or user level, but you can also get an aggregated value from across your entire client-base.
Configure and send to any segment
Survey all clients or just a particular segment. Set any trigger at any point in their lifecycle. Due to Custify’s integrations, you can go as granular as you need.
With Playbooks you can automate responses based on the given rating, set an alert for a CSM to intervene or ask for a review from a happy customer.
Analyze and prevent churn
Send automatic alerts to your CSMs when low scores come in for any survey. Allow them to instantly take action and prevent churn.
Use detailed analytics to stay on top of each account or integrate survey scores into your custom dashboard to get a holistic view of general customer satisfaction.
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