Surveys - Promoter score and CSAT

Customer feedback surveys made easy

Stay ahead of customer needs and problems by sending targeted surveys and measuring user satisfaction. Use customer feedback to reduce churn and improve your customer experience.

Customer feedback surveys made easy

Improve product features and customer satisfaction

Custify enables you to track Promoter Score and CSAT on the company or individual user level. In just a few clicks, you can set custom playbooks to automatically reach out to specific segments with the type of survey you need.

Improve product features and customer satisfaction

Promoter Score designed for the modern CSM

Our promoter surveys allow teams to understand customer satisfaction at multiple levels. It can be as granular as per feature or at the entire account level.

Promoter score values can also be integrated into health scoring. This gives you flexibility in tracking customer health, preventing churn and finding the features that need to be improved.

Promoter Score designed for the modern CSM

Customer Satisfaction tracking made simple

Customer satisfaction (CSAT) is a metric that tracks how satisfied a client is with your product or service. It’s determined by asking a simple inquiry to determine satisfaction levels.

The question and design can be customized inside Custify. Just like promoter score, this rating can be seen at the account or user level, but you can also get an aggregated value from across your entire client-base.

Customer Satisfaction tracking made simple

Configure and send to any segment

Survey all clients or just a particular segment. Set any trigger at any point in their lifecycle. Due to Custify’s integrations, you can go as granular as you need.

With Playbooks you can automate responses based on the given rating, set an alert for a CSM to intervene or ask for a review from a happy customer.

Configure and send to any segment

Analyze and prevent churn

Send automatic alerts to your CSMs when low scores come in for any survey. Allow them to instantly take action and prevent churn.

Use detailed analytics to stay on top of each account or integrate survey scores into your custom dashboard to get a holistic view of general customer satisfaction.

Analyze and prevent churn

See if Custify is right for you.

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

Reach out and schedule a free personalized demo.

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