Webinars and Podcasts

What’s the right tool for customer success? Can you use a CRM for your CS activities? How to prove the value of a CSP? These are questions that Irina Cismas and Carmel Granahan discuss in our latest webinar.

As CSMs, proving our impact is vital. It aligns us with our business goals, validates our efforts, and … Continued

Discover ChartMogul’s strategies for high-value customer success in this webinar. Find out how Custify can help you reduce churn.

Artificial intelligence is a hot topic nowadays because of its growing popularity in various industries. In this webinar, … Continued

In this customer webinar we dive into the remarkable story of how Forecastr significantly reduced churn by 50% through a strategic application of Custify’s insights.

Customer data and the insights it provides are crucial to the success of any SaaS organization. Unfortunately, many … Continued

Quiet quitting is not just another buzzword. In our most recent survey, we focused on quiet quitting in … Continued

The new year comes with challenges, plans, and changes. In this webinar, we’ve discussed with Shawn Riedel, a … Continued

What to expect in 2023 from customer success? Is this ever-changing industry going to be “heaven or hell”? … Continued

Aligning Sales and Customer Success is not an easy task. What happens if you disregard it? In this webinar we talk with Jeff Heckler, Director of CS at MarketSource, to find out.

Discover the impact of the onboarding process on your net revenue retention (NRR) in our new webinar session. … Continued

In today’s webinar, Anita Toth, Chief Churn Crusher, talks more about customer interviews. In this comprehensive article, you’ll … Continued

In today’s webinar, Efehan Çelik, customer success manager at UserGuiding, debunks some of the most common user onboarding … Continued

What mistakes should you be avoiding when scaling your customer success operations? We talked to Jennifer Chiang, author … Continued

What’s the role of Customer Success in a product-led, self-service scenario? As the PLG model is dominating the … Continued