Webinar #18 - Thursday, May 9th - 6:00 PM (EEST) / 08:00 AM (PDT)
ROI Unpacked: Proving the Revenue-Driven Value of CS
De’Edra Williams EdTech SVP & Advisor for Women in CS
Saahil Karkera VP of Customer Success at Oaky
Understanding and demonstrating the true value of the Customer Success department is crucial in the current economic context. CS teams need to have the tools to be able to highlight their contribution to revenue growth. Failing to do so risks undervaluing the department’s impact, potentially overlooking its critical role in sustaining and driving the company’s success.
Join us on Thursday, May 9th, 2024, at 6:00 PM (EEST) / 11:00 AM EST, as we welcome De’Edra Williams, a seasoned Customer Success Expert, and Saahil Karkera, VP of Customer Success at Oaky. Get ready for a session that dives deep into the practical tactics for showcasing the revenue-driven value of your CS department.
Key Discussion Points:
- Understanding the Language of Leadership – How to translate CS activities and outcomes into the financial and performance metrics that resonate with executive teams.
- Data-Driven Decision Making in CS – How to leverage data for storytelling, focusing on customer health scores, NRR, and CLV as key indicators of CS contribution.
- Showcasing CS Contributions to Revenue – How targeted CS initiatives have directly contributed to revenue growth and profitability.
- Building and Communicating a Compelling CS ROI Case – How to build a step-by-step guide on constructing a compelling ROI narrative for the CS department.
- Overcoming Common Challenges in Proving CS Value – How to address common obstacles CS leaders face when trying to demonstrate value and share strategies for overcoming these challenges.
* If you can’t be there live, don’t worry! We’ll send the recording to all registered attendees.
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Speaker:
De'Edra Williams
De’Edra Williams, with 15+ years in CS, excels in driving revenue through customer-led strategies. As an EdTech SVP and advisor for Women in CS, she champions CS 4.0, focusing on revenue growth, TTV, profit-centric CS, and enhancing employee experience.
Saahil Karkera
Saahil Karkera, a CS strategist, excels in building CS foundations for startups to scale right. With expertise in aligning teams for growth, he transforms CS into a startup’s competitive advantage, mentoring CSMs into leaders.
Host:
Irina Cismas
Irina is a product-led growth marketer with more than 15 years of experience in the field, focused on GTM strategy, messaging & positioning, competitive intelligence and many more. She is passionate about building high performance teams globally, developing talent while integrating customer insights into the product development process.
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