Webinars and Podcasts

Tips and ideas to help you delight your customers

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 5 – Will Stevenson

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, our Head of …

Webinars and Podcasts

Mastering CS – Candid Leader Insights | Ep 4 – Adam Smith

For our new episode of the Mastering CS podcast, Irina Cismas, our Head of Marketing at Custify discussed …

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Webinars and Podcasts

Mastering CS – Candid Leader Insights – J.P Scoville | Ep 3 Podcast

Welcome to another episode of “Mastering CS: Candid Leader Insights,” where we delve into the world of Customer …

Webinars and Podcasts

Mastering CS – Candid Leader Insights- Parul Bhandari | Ep 2 Podcast

Welcome to another episode of “Mastering CS: Candid Leader Insights,” where we delve into the world of Customer …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Con Cirillo | Ep 1 Podcast

In this episode of Mastering CS Candid Leader Insights, Irina is joined by Con Cirillo, the Director of Lifecycle Marketing at Funnel and an advisor for investment groups and companies.

Webinars and Podcasts

Choosing the right tool for Customer Success | Webinar

What’s the right tool for customer success? Can you use a CRM for your CS activities? How to prove the value of a CSP? These are questions that Irina Cismas and Carmel Granahan discuss in our latest webinar.

Webinars and Podcasts

Proving customer success value: Day-to-day challenges in the life of a CSM | Webinar

As CSMs, proving our impact is vital. It aligns us with our business goals, validates our efforts, and …

Webinars and Podcasts

Streamline, engage, and track – ChartMogul’s secrets | Webinar

Discover ChartMogul’s strategies for high-value customer success in this webinar. Find out how Custify can help you reduce churn.

Webinars and Podcasts

Structuring your CS team in the age of AI and automation | Webinar

Artificial intelligence is a hot topic nowadays because of its growing popularity in various industries. In this webinar, …

Webinars and Podcasts

Forecastr’s Transformative Journey with Custify | Customer Webinar

In this customer webinar we dive into the remarkable story of how Forecastr significantly reduced churn by 50% through a strategic application of Custify’s insights.

Webinars and Podcasts

The Role of Data in CS: Leveraging Insights to Drive Better Outcomes | Webinar

Customer data and the insights it provides are crucial to the success of any SaaS organization. Unfortunately, many …

Webinars and Podcasts

Quiet Quitting: Why do 86% of CSMs want to quit their jobs? | Webinar

Quiet quitting is not just another buzzword. In our most recent survey, we focused on quiet quitting in …

Webinars and Podcasts

Starting the Year in Customer Success: What Most Teams Forget | Webinar

The new year comes with challenges, plans, and changes. In this webinar, we’ve discussed with Shawn Riedel, a …

Webinars and Podcasts

2023 in CS: Heaven or Hell | Webinar

What to expect in 2023 from customer success? Is this ever-changing industry going to be “heaven or hell”? …

Webinars and Podcasts

Aligning Sales with Customer Success: Why and How? | Webinar

Aligning Sales and Customer Success is not an easy task. What happens if you disregard it? In this webinar we talk with Jeff Heckler, Director of CS at MarketSource, to find out.

Webinars and Podcasts

How Onboarding can Double your NRR | Webinar

Discover the impact of the onboarding process on your net revenue retention (NRR) in our new webinar session. …

Webinars and Podcasts

Demystifying churn: How qualitative research will help you retain more customers | Webinar

In today’s webinar, Anita Toth, Chief Churn Crusher, talks more about customer interviews. In this comprehensive article, you’ll …

Webinars and Podcasts

Busting User Onboarding Myths in Customer Success | Webinar

In today’s webinar, Efehan Çelik, customer success manager at UserGuiding, debunks some of the most common user onboarding …

Webinars and Podcasts

Mistakes to Avoid When Scaling Your CS Operations | Webinar

What mistakes should you be avoiding when scaling your customer success operations? We talked to Jennifer Chiang, author …

Webinars and Podcasts

Customer Success in a Product-Led Growth Organization | Webinar

What’s the role of Customer Success in a product-led, self-service scenario? As the PLG model is dominating the …

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