Structuring your CS team in the age of AI and automation | Webinar
Artificial intelligence is a hot topic nowadays because of its growing popularity in various industries. In this webinar, …
Forecastr’s Transformative Journey with Custify | Customer Webinar
In this customer webinar we dive into the remarkable story of how Forecastr significantly reduced churn by 50% through a strategic application of Custify’s insights.
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The Role of Data in CS: Leveraging Insights to Drive Better Outcomes | Webinar
Customer data and the insights it provides are crucial to the success of any SaaS organization. Unfortunately, many …
Quiet Quitting: Why do 86% of CSMs want to quit their jobs? | Webinar
Quiet quitting is not just another buzzword. In our most recent survey, we focused on quiet quitting in …
Starting the Year in Customer Success: What Most Teams Forget | Webinar
The new year comes with challenges, plans, and changes. In this webinar, we’ve discussed with Shawn Riedel, a …
2023 in CS: Heaven or Hell | Webinar
What to expect in 2023 from customer success? Is this ever-changing industry going to be “heaven or hell”? …
Aligning Sales with Customer Success: Why and How? | Webinar
Aligning Sales and Customer Success is not an easy task. What happens if you disregard it? In this webinar we talk with Jeff Heckler, Director of CS at MarketSource, to find out.
How Onboarding can Double your NRR | Webinar
Discover the impact of the onboarding process on your net revenue retention (NRR) in our new webinar session. …
Demystifying churn: How qualitative research will help you retain more customers | Webinar
In today’s webinar, Anita Toth, Chief Churn Crusher, talks more about customer interviews. In this comprehensive article, you’ll …
Busting User Onboarding Myths in Customer Success | Webinar
In today’s webinar, Efehan Çelik, customer success manager at UserGuiding, debunks some of the most common user onboarding …
Mistakes to Avoid When Scaling Your CS Operations | Webinar
What mistakes should you be avoiding when scaling your customer success operations? We talked to Jennifer Chiang, author …
Customer Success in a Product-Led Growth Organization | Webinar
What’s the role of Customer Success in a product-led, self-service scenario? As the PLG model is dominating the …