Ensure Product Adoption and
Reduce Churn
Your signups have already invested time. Make the most of those signups by helping them be successful.
Understand Your Customer
Lifecycle
Increase customer satisfaction during onboarding, ensure contract renewals, and turn customers into advocates.
Identify upsell opportunities
to expand
Your most successful accounts are likely to expand. Reach out to them to upsell and grow your business.
Turn customers into advocates
Word-of-mouth is the best marketing you can get. And successful customers are the most likely to share their stories.
Proactively manage your customers
in real-time
Stop spending 90% of your time gathering information from different systems. Supercharge your company by spending that time with your clients instead.
All customer data in one place
Never wonder who to talk to or when. Automatically created tasks give you an actionable way forward every day.
How do you get so much done?
Automate low-touch customer success workflows so you can focus on white-glove tasks.
Focus on what really needs your attention
Custify integrates with the apps your company already uses - with no need for engineering support.
Explore our easy integrations
Reduce customer churn and instantly view the status and engagement of your client.
How to set accurate health scores
Don’t waste any more time with sheets. Build custom dashboards, track performance scores in one view.
View customer success dashboards
Custify helps us to identify upsell opportunities and churn risks very quickly. We now have better retention and a higher customer lifetime value. If you’re looking for a CS tool, this is an easy decision.
Custify helps our success team to strategically manage our customers' life cycle. We can now instantly identify churn risks and use a data driven approach to onboarding, product adoption and health scoring. Custify is a no brainer for subscription businesses.
We saw ourselves reflected in Custify. Two small companies trying to really disrupt an industry and try to do something different. We were just excited to work with a company like that.
Custify helped us integrate their customer success management solution within weeks. We've gained a 360 degree view of our clients & it has allowed us to improve our customer focus and further refine our CS strategy. Their solution is scalable, easy to deploy and very user friendly.
If you're going to integrate a brand new tool into your day-to-day operations, you want to make sure that the people behind the tool are the ones with whom you see yourself doing business for a number of years. We felt safe investing in Custify because we know that they care about the product and its functionality & performance.
We've watched NRR grow steadily a lot over the past year, as we've doubled down on our customer usage, without increasing headcount. 90% of what we built is either an automated sort of email connection or automated task reminders.
Our SaaS is quite complex and offers multiple integrated solutions. Even in this scenario, Custify has proven to be a great tool. Our CSMs get a holistic 360 view of each customer and their interactions. On top of this, their support exceeded all our expectations.
Since using Custify we could manage more customers per CSM and we could identify customers that needed our attention. It allowed us to be more proactive on a daily basis and automate manual tasks. The process became really streamlined and it helped us become better for our customers.
Custify freed up more time for our team to focus on the parts of the job that they enjoy and remove the manual tasks and the things that they don't particularly like doing quite as much.
We use Custify to reduce unwanted customer churn. The setup was fast and easy for our tech team. Now our Customer Success Team can't live without Custify anymore.
We feared that the integration would wind up taking a lot of developer time, but we finished in less than half a day thanks to Custify’s concierge onboarding.
The most important aspect of working with Custify is that they are very keen to hear and act on customer feedback. Dialogue is key - new product releases often have features that are useful to us. Their CSMs, proactively reach out once feedback that was important for us, has been implemented.
Learn more about Custify’s features
See if Custify is right for you.
A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.
Customer Success Resources, Not Just Software
Are you a customer success manager looking to enhance your team's performance? We've put our experience in writing these detailed guides.
EBook
The Full Guide to Customer Health Scores
A comprehensive free PDF guide to Customer Health Scores: everything there is to know about how to set and use them.
EBook
Customer Churn – The Ultimate Guide
The definitive guide on SaaS churn: everything we know about preventing customer churn and reducing MRR churn with examples.
EBook
The Essential Guide to an Outstanding Customer Success Strategy
From lifecycle to onboarding & metrics, this is a comprehensive free guide with tactics and steps for developing your customer success strategy.