Integrate Crisp with Custify to bring live chat and support conversations into your customer profiles. Track conversation history alongside health scores and usage data.
Crisp is a customer messaging platform that combines live chat, email, and support conversations in one place. Support and success teams use Crisp to communicate with customers in real time, track conversation history, and manage contact profiles. The Custify integration brings Crisp conversation data and contact records into your customer 360 view, so your team can see the full support picture alongside product usage, health scores, and billing data.
What can I do with Custify and Crisp?
- See all Crisp conversations for each customer directly on their company and person profile in Custify, without switching tools.
- Track conversation volume, open threads, and resolution status per account to spot customers who need more attention.
- Use conversation data alongside product usage and NPS scores to build more accurate health scores.
- Keep customer contact profiles in sync between Crisp and Custify, so your data stays consistent across platforms.
- Identify accounts with a high volume of unresolved conversations: a reliable signal for churn risk: and trigger automated playbooks in response.
- Give your entire CS team full context on support history before calls, renewals, or escalations.
How does Crisp work with Custify?
Custify connects to your Crisp account through the Crisp Marketplace plugin model. Once you install the Custify plugin in Crisp and enter your Crisp Website ID in Custify, the integration syncs two types of data: contact profiles (People) and conversations.
People profiles from Crisp are matched to existing Custify contacts by email address. Conversations are linked to the matched contact, and then automatically associated with all companies that contact belongs to in Custify: giving your entire team visibility at both the person and account level.
From a connected Crisp workspace, Custify syncs:
- Contact profiles: name, email, phone, job title, company name, location, and last activity date
- Conversations: subject, status (pending, unresolved, or resolved), origin (chat, email), assigned operator, and timestamps
- Conversation messages: full message content, sender, direction (inbound or outbound), and timestamp
Custify processes new and updated records automatically on a regular sync schedule. Real-time updates are supported via Crisp webhooks, so conversations and profile changes appear in Custify as they happen.
FAQ
How are Crisp contacts matched to Custify people?
Custify matches Crisp People profiles to Custify contacts by email address. If a match is found, the contact record is updated and conversations are linked to that person and their associated companies.
Are conversations linked to companies automatically?
Yes. When a conversation is matched to a Custify person, it is also associated with all companies that person belongs to in Custify. You can view conversation history at both the person and company level.
Does Custify write anything back to Crisp?
No. Custify only reads data from Crisp. No contacts, conversations, or messages are created or modified in your Crisp account.
What message types are synced?
Text messages from both visitors and operators are synced. Internal operator notes and system events (such as “conversation resolved”) are not imported as messages.
How Do I Activate This Integration?
- In Custify, go to Settings > Integrations and find Crisp in the list.
- Click to expand the configuration panel and follow the link to install the Custify plugin in the Crisp Marketplace.
- In Crisp, locate your Website ID (found in Settings > Website Settings > Setup & Integrations).
- Return to Custify, paste your Crisp Website ID, and click “Save settings.”
- Choose which entities to import (People, Conversations, or both) and configure your attribute mapping.
- Trigger the first import to sync your existing Crisp data into Custify.
