More articles written by Guest Authors
Customer Success
How Value Moments Drive Growth and Customer Success
Let us begin with a few eye-opening statistics. Emplifi reports that 61% of customers will pay at least …
SaaS Metrics
Top 10 Workflow Automation Tools
Companies invest heavily in recruiting, onboarding, and retaining top talent. In fact, according to an SHRM report, the …
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Best Practices
Winning the Customer Game: How Sales Intelligence Boosts Conversions
If you’re like most customer-facing companies, you’ll feel like you spend most of your time thinking about how …
Tools
Email Marketing Tools And Tips To Avoid The Spam Folder
Email marketing is crucial for client success. It directly bolsters business by enhancing client relations. However, there’s a …
SaaS Metrics
Best Marketing Data Platforms
Data is everything. It helps businesses understand customers and tailor products and marketing to them. The problem is …
Best Practices
Customer Insight Marketing: How to Use Data to Improve Customer Relationships
Few marketing tasks are as crucial (yet challenging) as uncovering the reasons behind customers’ thoughts and actions. Historically, …
Customer Success
Challenges of Talent Acquisition and Retention in CS Teams
The Impact of CS in Today’s Businesses In today’s dynamic business landscape, Customer Success takes center stage, captivating …
Customer Success
2024’s Top Trends in Personalized Customer Service in the Age of AI
According to the Forbes Advisor survey, more than half of businesses (56%) are using AI for customer service. …
SaaS Metrics
The Future of SaaS: Top Trends and Predictions in 2024 and Beyond
“SaaS is the future of software, and that future is now.” This is one of the episode’s names …
Best Practices
Using ChatGPT for Customer Service: Use Case Guide
Ever wished for a customer service assistant that’s available around the clock and can handle multiple queries simultaneously? …
Tools
9 of The Best Voice of the Customer (VoC) Tools in 2024
As a guy who grew up in the UK where ‘everyone is a shopkeeper’ I inherently understand that …
SaaS Metrics
How to Strategically Use NPS to Overcome Growth Obstacles
As more SaaS brands compete for public attention, impeccable customer experience is your best shot at cutting through …
Best Practices
The Best Business Books: Bestsellers List
Elevate your business with insights from 15 bestselling business books. Our curated list covers strategy, customer service, and more. Start reading today!
Best Practices
Customer Service Experience: Definition and Examples
Imagine you’ve emptied your business coffers to develop the best product and provide services that leave your competitors …
SaaS Metrics
From PLG to Hybrid SaaS: How to Scale Your Support, Sales & Success Teams
Product-led growth (PLG) and sales-led growth (SLG) are two very different approaches to growing a SaaS business. While …
Tools
Best SaaS Payment Processing Service | Top Solutions for 2024
If you’re in the business world, especially within the SaaS space, you’re no stranger to the monumental shift …
Best Practices
Unlocking customer-led growth with customer insights
In the SaaS world, knowing what your customers want isn’t just nice to have—it’s essential. Want to boost …
Best Practices
14 Proven Ways to Shorten Your SaaS Sales Cycle in 2023
SaaS sales cycles are long and frustrating for companies like yours. But you’re on the right page to …
Customer Success
Account Expansion: What It Is, Why It’s Important, and Strategies to Make It Happen
Achieving sustainable growth is the ultimate pursuit of any business. In the competitive world of SaaS, it’s all …
Tools
The Best Customer Self-Service Solutions
79% of customers expect organizations to provide self-service solutions to their questions and issues. Meanwhile, 77% say they …