More articles written by Guest Authors
Customer Success
7 key elements for a winning customer success plan
A customer success plan helps your customers reach their goals with your product. It outlines strategies and actions …
Customer Success
Customer Feedback Loops: Gathering Insights For Continuous Improvement
Just relying on occasional surveys or random feedback won’t cut it anymore. To really understand your customers’ needs …
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Best Practices
How To Ask Your Customers For Reviews: Top 10 Real-World B2B Principles To Follow
With 69% of customers saying they have left a review when prompted by a business, you might feel …
Customer Success
Tips to Excel at Customer Happiness (It’s Not What You Think)
No matter how similar they seem, customer satisfaction isn’t customer happiness. In fact, both these concepts are miles …
Customer Success
What Is Customer Delight? The Ultimate Guide
Customers are the soul of every business. This is why brands, including SaaS, do everything to keep their …
Customer Success
Customer Testimonials: How to Use Them Effectively
Customer testimonials are a very strong social signal. The only challenge is that you need to create testimonials that are convincing, honest, and relatable.
Customer Success
The Leadership Blueprint for a Customer-Centric Organization
Customer-centricity has become a hallmark of successful businesses in today’s highly competitive market. The tiny word “Customer-centricity” is …
Customer Success
How Value Moments Drive Growth and Customer Success
Let us begin with a few eye-opening statistics. Emplifi reports that 61% of customers will pay at least …
Tools
Top 12 Workflow Automation Tools
Companies invest heavily in recruiting, onboarding, and retaining top talent. In fact, according to an SHRM report, the …
Best Practices
Winning the Customer Game: How Sales Intelligence Boosts Conversions
If you’re like most customer-facing companies, you’ll feel like you spend most of your time thinking about how …
Tools
Email Marketing Tools And Tips To Avoid The Spam Folder
Email marketing is crucial for client success. It directly bolsters business by enhancing client relations. However, there’s a …
Tools
Best Marketing Data Platforms
Data is everything. It helps businesses understand customers and tailor products and marketing to them. The problem is …
Best Practices
Customer Insight Marketing: How to Use Data to Improve Customer Relationships
Few marketing tasks are as crucial (yet challenging) as uncovering the reasons behind customers’ thoughts and actions. Historically, …
Customer Success
Challenges of Talent Acquisition and Retention in CS Teams
The Impact of CS in Today’s Businesses In today’s dynamic business landscape, Customer Success takes center stage, captivating …
Customer Success
2024’s Top Trends in Personalized Customer Service in the Age of AI
According to the Forbes Advisor survey, more than half of businesses (56%) are using AI for customer service. …
SaaS Business
The Future of SaaS: Top Trends and Predictions in 2024 and Beyond
“SaaS is the future of software, and that future is now.” This is one of the episode’s names …
Best Practices
Using ChatGPT for Customer Service: Use Case Guide
Ever wished for a customer service assistant that’s available around the clock and can handle multiple queries simultaneously? …
Tools
9 of The Best Voice of the Customer (VoC) Tools in 2024
As a guy who grew up in the UK where ‘everyone is a shopkeeper’ I inherently understand that …
SaaS Metrics
How to Strategically Use NPS to Overcome Growth Obstacles
As more SaaS brands compete for public attention, impeccable customer experience is your best shot at cutting through …
Best Practices
The Best Business Books: Bestsellers List
Elevate your business with insights from 15 bestselling business books. Our curated list covers strategy, customer service, and more. Start reading today!