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Tools

Top 11 UX Tools for SaaS Design Teams in 2023

Having a good kit of UX tools at hand is essential for any modern SaaS team in order …

Best Practices

8 Challenges in Customer Retention and How to Overcome Them

While getting new customers is important, nurturing the existing ones is the foundation of building a successful business …

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Best Practices

How Storytelling Can Renew Your B2B Marketing Strategy

If you want your B2B company to succeed, then a well-executed marketing strategy is essential. However, many businesses …

Best Practices

What is a Knowledge Base and How to Choose the Best Tool

Whether you’re a small business seeking greater organization or an enterprise-level company looking to simplify the customer support …

Best Practices

7 Website Design Principles that Help Ensure Customer Experience and Success

Getting your website design right is important. If your company’s SaaS website design follows the main laws of …

SaaS Metrics

How to Measure and Increase Activation Rate for SaaS

Getting users from trial to paid is a common challenge for SaaS companies. If you want your business …

Customer Success

Using Customer Success Analytics vs Product Analytics

According to Forrester Research, more than 72% of companies state that improving customer success is their first priority. …

SaaS Metrics

8 Ways to Improve Customer Success Team Dynamic

87% of business leaders have attested to customer experience being at the top of their priorities. The customer …

SaaS Metrics

10 Lesser-Known Tips to Improve Customer Communication

A business without customers is not a business at all. Customers are the core of a business, whether …

Best Practices

12 Must-Read Customer Service Books

Ensuring your customers have a supportive experience with your company starts before they even buy your products or …

Best Practices

Is Hybrid Working The Way Forward For Customer Success Teams?

If you’re a customer success manager, there’s a good chance you’re already operating a hybrid working model to …

Best Practices

A Founder’s Guide to Collecting and Utilizing User Feedback

What do you expect from this article? (Choose one or more variants.) It will outline the importance behind …

Best Practices

What Content Should You Add for Each Stage of the Customer Journey?

Content marketing is an essential part of your overall marketing and advertising strategy, no matter what kind of …

Best Practices

The Mistake SaaS Companies Make When Speaking to Potential Customers

One of the biggest mistakes a B2B SaaS company makes when it comes to speaking with potential customers: …

Customer Success

8 Common Mistakes When Building Customer Success Teams

By now, you must have read more than a few articles about how to build the perfect customer …

SaaS Metrics

10 Customer Engagement Metrics to Track in 2022

Companies depend on loyal and active users to stay in business. Engaged customers support your brand; they recommend …

Best Practices

10 Ways Customer Reviews Can Enrich Your Content

Did you know that 79% of shoppers rely on customer reviews? As a business owner, you have to …

Customer Success

Why Implementation isn’t Onboarding

Sales just closed a HUGE deal and handed it over to you, the customer’s new CSM. With a …

Tools

Choosing the best call management software

Call management software is a technology that you can use to coordinate, route, and handle inbound and outbound …

Best Practices

13 SaaS Lead Follow-Up Mistakes and How to Avoid Them

Are you aiming at closing more sales and increasing your SaaS customer base? This is what following up …

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