More articles written by Guest Authors
Best Practices
13 SaaS Lead Follow-Up Mistakes and How to Avoid Them
Are you aiming at closing more sales and increasing your customer base? This is what SaaS lead follow-up …
Best Practices
What is Customer Education Content – Examples & Benefits
Do you offer customer education content on your website or any other way? If not, you may be …
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Tools
7 Key Differences Between CRM And CDP | Best CDP Platforms 2024
At the heart of what they do, marketing, product, and sales teams rely on the customer data available …
Best Practices
How to Write a Compelling Case Study? 5 Real Examples
Case studies are bland and monotone. But we can’t overlook the fact that case studies are one of …
Best Practices
Optimizing Call Center Customer Support For Increased Revenue
As we live in a highly competitive environment, even the smallest details can make or break a winner. …
Tools
16 AI-Powered Tools To Improve Your User Experience And Sales
There is no surprise that if you want to succeed in running your business, you have to make …
SaaS Metrics
8 Ways to Uncover Valuable Customer Insights (& Apply Them)
Customer experience – you can witness the best of it at a coffee shop. Here is a picture …
Best Practices
7 Sales Methodologies For SaaS & How to Pick the One For Your Business
SaaS sales leaders may employ a specialized sales model to train and scale their team in some circumstances. …
Best Practices
How To Write A Top Customer Success Manager Resume
Do you believe you have the skills and abilities to guide prospects from the sales process to become …
Best Practices
How to Determine Buyer Intent For Your SaaS Products
You already understand the importance of customer behavior and how it helps you draw new users to your …
Customer Success
5 Daily Habits of Great Customer Success Managers that Make a Huge Difference
Which fundamental skills can you develop to go beyond expectations and become a great CSM? Here are the 5 daily habits you should focus on.
Best Practices
Examples of Customer Success Marketing for SaaS Teams
Customer marketing, or retention marketing, focuses on providing dedicated content to support the customer’s success mission. Here are six examples of such tactics.
SaaS Metrics
Creating an Ideal Remote Working Experience For Customer Success Teams
Learn tips and best practices to manage your customer success team remotely with great efficiency.
Customer Success
Understanding What Customer Success Vectors Are and Why You Need to Ditch Your KPIs
Learn about customer success vectors and how they help you understand where your customer’s experience is heading compared to where they expect it to go.
Best Practices
6 Ways Your B2B Business Can Establish Trust with Your Prospects
Establishing trust with prospects is essential for any B2B business. Learn the best methods to adapt your marketing to boost sale opportunities and brand awareness.
Tools
How to Choose the Best Marketing Automation Software for Your SaaS
The SaaS industry is booming, and competition is getting fierce. It’s predicted that by 2022, SaaS will generate …
Best Practices
Important Ways to Increase Brand Loyalty and Trust with Customer Engagement
Guide on the ins and outs of customer engagement and how you can develop a strategy to increase brand loyalty and trust.
Best Practices
How Customer Success Managers Can Use Support Ticket Data To Better Understand The Customers’ Journey
CSMs must review customer support ticket data to understand how customers are really doing and learn to use that data to improve their customer success activities.
Best Practices
How to Streamline Your Onboarding Process with Live Chat Software
Live chat software is an ideal solution for an effective onboarding process and to accompany your churn rate reduction strategies & drive customer success.
Best Practices
How to Engage Customers with Conversational Text Messaging
Conversational text messaging is a technique of engaging with a contact one-on-one after they replied to a brand’s message. See the benfetits and advanteges of trying it.