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How Porter Williams Built a Customer Success Adoption Framework at BrightHire | Mastering CS: Ep 56

In this episode of Mastering CS: Candid Leader Insights, Irina Cismas reconnects with Porter Williams, VP of Customer … Continued

Webinars and Podcasts

How Hana Gruzman Builds CS Operations and Enablement at Agora | Mastering CS: Ep 55

In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Hana Gruzman, CS Operations … Continued

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Webinars and Podcasts

How Advi Bishnoi Builds Customer Success Through Community and Consulting | Mastering CS: Ep 54

In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Advi Bishnoi, Head of … Continued

Webinars and Podcasts

How Dominik Nenicka Leads Customer Success in Fraud and Financial Crime Prevention | Mastering CS: Ep 53

In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Dominik Nenicka, Customer Success … Continued

Webinars and Podcasts

How Pietro Restivo Brings a Product Mindset to Customer Success | Mastering CS: Ep 52

In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Pietro Restivo, Manager of … Continued

Webinars and Podcasts

How Daniela Shikova Drives Customer Success in Clinical Research | Mastering CS: Ep 51

In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Daniela Shikova, Manager Customer … Continued

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From Fashion Operations to Customer Success: How Andrea Zen Builds CS | Mastering CS: Ep 50

In this episode of Mastering CS Candid Leader Insights, Irina Cismas sits down with Andrea Zen, Customer Success … Continued

Webinars and Podcasts

Scaling CS in a complex, multi-product software business | Webinar

In this session, Irina Cismas, Head of Marketing at Custify, was joined by Henry Dillon and Fred Busche, … Continued

Webinars and Podcasts

How Cameron Hogg Drives Customer Success in Construction Tech | Mastering CS: Ep 49

In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Cameron Hogg, Customer Success … Continued

Webinars and Podcasts

What Gillian Stringer Thinks About Change Management and Real CS Partnership | Mastering CS: Ep 48

In this episode of Mastering CS: Candid Leader Insights, Irina Cismas speaks with Gillian Stringer, Senior Client Partner … Continued

Webinars and Podcasts

How Catalin Petre Runs Customer Success in a Database Scale-Up | Mastering CS: Ep 47

In this episode of Mastering CS: Candid Leader Insights, Irina Cismas speaks with Catalin Petre, Customer Success Manager … Continued

Webinars and Podcasts

From Sales to CS: why Arek Czarnecki switched and what changed | Mastering CS: Ep 46

In this episode of Mastering CS: Candid Leader Insights, Irina Cismas talks with Arek Czarnecki, Head of Customer … Continued

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Building Customer Success from the Ground Up: Real Strategies for Startup Teams | Webinar

In this session, Irina Cismas, Head of Marketing at Custify, was joined by Kourtney Thomas, Head of Customer … Continued

Webinars and Podcasts

From National Swimmer to CS Builder: How Ellen Quirke Is Shaping CS | Mastering CS: Ep 45

In this episode of Mastering CS Candid Leader Insights, Irina Cismas sits down with Ellen Quirke, Head of … Continued

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From Banking to Customer‑Centric Ops: How Simon Montgomery Is Scaling ID‑PAL | Mastering CS – Ep 44

In this episode of Mastering CS Candid Leader Insights, Irina Cismas sits down with Simon Montgomery, COO at … Continued

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From No-Code Builder to Strategic CS Leader: How Ryan Miller Is Scaling Customer Success at Cogniss | Ep 43

In this episode of Candid Leader Insights, Irina Cismas sits down with Ryan Miller, Head of Customer Success … Continued

Webinars and Podcasts

Surviving as a first-time CSM – Part II | Webinar

In this webinar, Irina Cismas, Head of Marketing at Custify, sat down once again with Irina Vatafu, Head … Continued

Webinars and Podcasts

From Support to Strategic Growth Engine: How Jonny Davies Is Scaling Customer Success | Ep 42

In this episode of Candid Leader Insights, Irina Cismas sits down with Jonny Davies, Head of Customer Success … Continued

Webinars and Podcasts

The survival guide for first-time CS leads | Webinar

In this webinar, Irina Cismas, Head of Marketing at Custify, sat down with Irina Vatafu, Head of Customer … Continued

Webinars and Podcasts

Sara Vera Cruz on Negotiation, Adoption & Cross-Team CS | Mastering CS – Ep 41

In this new episode of the Mastering CS podcast, Irina Cismas, Custify’s Head of Marketing, sits down with … Continued

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