Webinars and Podcasts

Tips and ideas to help you delight your customers

Webinars and Podcasts

From Fashion Operations to Customer Success: How Andrea Zen Builds CS | Mastering CS: Ep 50

In this episode of Mastering CS Candid Leader Insights, Irina Cismas sits down with Andrea Zen, Customer Success … Continued

Webinars and Podcasts

Scaling CS in a complex, multi-product software business | Webinar

In this session, Irina Cismas, Head of Marketing at Custify, was joined by Henry Dillon and Fred Busche, … Continued

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Webinars and Podcasts

How Cameron Hogg Drives Customer Success in Construction Tech | Mastering CS: Ep 49

In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Cameron Hogg, Customer Success … Continued

Webinars and Podcasts

What Gillian Stringer Thinks About Change Management and Real CS Partnership | Mastering CS: Ep 48

In this episode of Mastering CS: Candid Leader Insights, Irina Cismas speaks with Gillian Stringer, Senior Client Partner … Continued

Webinars and Podcasts

How Catalin Petre Runs Customer Success in a Database Scale-Up | Mastering CS: Ep 47

In this episode of Mastering CS: Candid Leader Insights, Irina Cismas speaks with Catalin Petre, Customer Success Manager … Continued

Webinars and Podcasts

From Sales to CS: why Arek Czarnecki switched and what changed | Mastering CS: Ep 46

In this episode of Mastering CS: Candid Leader Insights, Irina Cismas talks with Arek Czarnecki, Head of Customer … Continued

Webinars and Podcasts

Building Customer Success from the Ground Up: Real Strategies for Startup Teams | Webinar

In this session, Irina Cismas, Head of Marketing at Custify, was joined by Kourtney Thomas, Head of Customer … Continued

Webinars and Podcasts

From National Swimmer to CS Builder: How Ellen Quirke Is Shaping CS | Mastering CS: Ep 45

In this episode of Mastering CS Candid Leader Insights, Irina Cismas sits down with Ellen Quirke, Head of … Continued

Webinars and Podcasts

From Banking to Customer‑Centric Ops: How Simon Montgomery Is Scaling ID‑PAL | Mastering CS – Ep 44

In this episode of Mastering CS Candid Leader Insights, Irina Cismas sits down with Simon Montgomery, COO at … Continued

Webinars and Podcasts

From No-Code Builder to Strategic CS Leader: How Ryan Miller Is Scaling Customer Success at Cogniss | Ep 43

In this episode of Candid Leader Insights, Irina Cismas sits down with Ryan Miller, Head of Customer Success … Continued

Webinars and Podcasts

Surviving as a first-time CSM – Part II | Webinar

In this webinar, Irina Cismas, Head of Marketing at Custify, sat down once again with Irina Vatafu, Head … Continued

Webinars and Podcasts

From Support to Strategic Growth Engine: How Jonny Davies Is Scaling Customer Success | Ep 42

In this episode of Candid Leader Insights, Irina Cismas sits down with Jonny Davies, Head of Customer Success … Continued

Webinars and Podcasts

The survival guide for first-time CS leads | Webinar

In this webinar, Irina Cismas, Head of Marketing at Custify, sat down with Irina Vatafu, Head of Customer … Continued

Webinars and Podcasts

Sara Vera Cruz on Negotiation, Adoption & Cross-Team CS | Mastering CS – Ep 41

In this new episode of the Mastering CS podcast, Irina Cismas, Custify’s Head of Marketing, sits down with … Continued

Webinars and Podcasts

Glenn Debattista on Leadership & Community| Mastering CS – Ep 40

In this new episode of the Mastering CS podcast, Irina Cismas, Custify’s Head of Marketing, sits down with … Continued

Webinars and Podcasts

The Cost of Free: Rethinking what we charge for in CS | Webinar

In this webinar, Irina Cismas, CMO of Custify sat down with Clare Knight from the Onboarding Lab and … Continued

Webinars and Podcasts

Escalated: How CS leaders tackle real customer crises | Webinar

In this webinar, Irina Cismas, Head of Marketing at Custify, sat down with Matt Woodward, VP of Client … Continued

Webinars and Podcasts

Speak so they listen: Communicating CS impact to Execs | Webinar

In this Custify webinar, Irina Cismas sat down with Ramses Bossuyt, CS leadership coach and former VP of … Continued

Webinars and Podcasts

CS Playbook for tough times: What to do when the odds are against you | Webinar

In this webinar, Irina Cismas, Marketing Lead at Custify, sat down with Angeline Gavino, CS Coach at CS … Continued

Webinars and Podcasts

Capacity Planning for CS Teams: Building Scalable Models That Work | Webinar

In this webinar, Irina Cismas, CMO of Custify, sat down with Mikael Blaisdell, Executive Director at the Customer … Continued

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