Custify + Jira Service Management

Integrate Jira Service Management (Desk) with Custify to enhance your client data and enable new options in segmentation, playbooks, or health scores.

Jira Service Management, formerly known as Jira Service Desk, is a service management software that has long been a reliable option for mid-to-large support and IT teams.

The software delivers an out-of-the-box ITSM solution with a simple UI that also integrates smoothly with Jira Software to facilitate collaboration between IT and development teams.

What Can I Do With Custify And Jira Service Desk?

  • Segment customers based on tickets with different statuses on different projects.
  • Build customer success playbooks based on ticket status.
  • Create health scores based on data like open and solved tickets.
  • Create alerts if certain KPI thresholds are exceeded.

How Does Jira Service Desk Work With Custify?

We import ticket-related data from Jira Service Desk, even from the different available projects. The pulled data is shown on the Company or People 360 Dashboard. The integration will bring for each Jira Service Desk Project details like:

  • Tickets closed.
  • Tickets on hold.
  • New tickets.
  • Tickets open.
  • Tickets pending.
  • Tickets solved.

How Do I Activate This Integration?

  1. Sign in to your Custify account and navigate to the Integrations section.
  2. Select “Jira” and turn on one of the matching criteria in the list.


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