Custify + Zendesk Support

Integrate Zendesk Support with Custify to enhance your client data and enable new segmentation, playbooks, and health scores.

Zendesk is a software company that offers solutions to help businesses with support, sales, and customer engagement.

The company offers a CRM as well as two versions of its widely popular helpdesk package: Zendesk Support and Zendesk Suite. The latter incorporates Zendesk Support, Guide (a knowledge base platform), Talk (call center software), and Chat (live messaging).

If you just need basic support ticketing in a proven package, Zendesk Support should be enough.

What can I do with Custify and Zendesk Support?

  • Segment customers based on support requests.
  • Define lifecycle stages based on support requests and make sure customers stay on track with tasks and alerts.
  • Build customer success playbooks based on ticket status.
  • Create health scores based on data like open and solved tickets.
  • Create alerts if certain KPI thresholds are exceeded.

How does Zendesk Support work with Custify?

We import ticket-related data from Zendesk Support. The pulled data is shown on the Company or User 360 view. We show the following:

  • Support tickets closed.
  • Support tickets hold.
  • Support tickets new.
  • Support tickets open.
  • Support tickets pending.
  • Support tickets solved.

How Do I Activate This Integration?

  1. Sign in to your Custify account and navigate to the Integrations section.
  2. Select “Zendesk Support” and press “Connect to Zendesk.”

See if Custify is right for you.

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

Risk free, no credit card.

Notice:

Notice: This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the privacy policy. If you want to know more or withdraw your consent to all or some of the cookies, please refer to the privacy policy. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies.

Ok