Webinar #19 (sequel) - Thursday, June 13th - 6:00 PM (EEST) / 08:00 AM (PDT)

ROI Unpacked: Proving the Revenue-Driven Value of CS (part 2)

With:

De’Edra Williams EdTech SVP & Advisor for Women in CS
Saahil Karkera VP of Customer Success at Oaky

In our last session, we explored the essential role of the Customer Success department in driving revenue and its critical impact on the company’s overall success. Due to high demand, we’re excited to announce Part II of our discussion on the impact of Customer Success on company revenue.

Date and Time: Thursday, June 13th, 2024, at 06:00 PM EEST / 11:00 AM EST

Join us as we continue with De’Edra Williams, former EdTech SVP & Advisor for Women in CS and Saahil Karkera, VP of Customer Success at Oaky who will share their continued expertise on these vital topics:

Showcasing CS Contributions to Revenue – How targeted CS initiatives have directly contributed to revenue growth and profitability.
Building and Communicating a Compelling CS ROI Case – How to build a step-by-step guide on constructing a compelling ROI narrative for the CS department.
Overcoming Common Challenges in Proving CS Value – How to address common obstacles CS leaders face when trying to demonstrate value and share strategies for overcoming these challenges.

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We're excited to have you join us.

Warm wishes,
Irina Cismas - Head of Marketing

Speaker:

De'Edra Williams

EdTech SVP & Advisor for Women in CS

De’Edra Williams, with 15+ years in CS, excels in driving revenue through customer-led strategies. As an EdTech SVP and advisor for Women in CS, she champions CS 4.0, focusing on revenue growth, TTV, profit-centric CS, and enhancing employee experience.

Saahil Karkera

VP of Customer Success at Oaky

Saahil Karkera, a CS strategist, excels in building CS foundations for startups to scale right. With expertise in aligning teams for growth, he transforms CS into a startup’s competitive advantage, mentoring CSMs into leaders.

Host:

Irina Cismas

Head of Marketing at Custify

Irina is a product-led growth marketer with more than 15 years of experience in the field, focused on GTM strategy, messaging & positioning, competitive intelligence and many more. She is passionate about building high performance teams globally, developing talent while integrating customer insights into the product development process.

Previous Webinars:

Mastering CS – Candid Leader Insights| Ep 19 – Victoria Fritz

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