ROI Unpacked: Proving the Revenue-Driven Value of CS

Understanding and demonstrating the true value of the Customer Success department is crucial in the current economic context. CS teams need to have the tools to be able to highlight their contribution to revenue growth. Failing to do so risks undervaluing the department’s impact, potentially overlooking its critical role in sustaining and driving the company’s success.

Join us on Thursday, May 9th, 2024, at 6:00 PM (EEST) / 11:00 AM EST, as we welcome De’Edra Williams, a seasoned Customer Success Expert, and Saahil Karkera, VP of Customer Success at Oaky. Get ready for a session that dives deep into the practical tactics for showcasing the revenue-driven value of your CS department.

Key Discussion Points:

• Understanding the Language of Leadership – How to translate CS activities and outcomes into the financial and performance metrics that resonate with executive teams.
• Data-Driven Decision Making in CS – How to leverage data for storytelling, focusing on customer health scores, NRR, and CLV as key indicators of CS contribution.
• Showcasing CS Contributions to Revenue – How targeted CS initiatives have directly contributed to revenue growth and profitability.
• Building and Communicating a Compelling CS ROI Case – How to build a step-by-step guide on constructing a compelling ROI narrative for the CS department.
• Overcoming Common Challenges in Proving CS Value – How to address common obstacles CS leaders face when trying to demonstrate value and share strategies for overcoming these challenges.

* If you can’t be there live, don’t worry! We’ll send the recording to all registered attendees.