Webinar #16 - Wednesday, January 31st - 6:00 PM (EEST) / 08:00 AM (PDT)

Laying the Foundation: Masterful Onboarding Techniques in CS

With:

Melanie Faye – Customer Success Manager at Keeper.App
Hannah Dean – Senior Customer Success Manager NEMEA at Livestorm

Onboarding is more than just a process; it’s the critical first step in a customer’s journey with your product. It sets the tone for the entire client experience, laying the foundation for a relationship built on trust, understanding, and success. In our upcoming webinar session, we’ll explore how impactful onboarding can transform initial engagements into long-term partnerships.

Mark your calendars for Wednesday, January 31st, 2024, at 6:00 PM (EEST) / 11:00 AM EST. Joining us are Melanie Faye, Customer Success Manager at Keeper.App and Hannah Dean, Senior Customer Success Manager NEMEA at Livestorm. Their diverse experiences and perspectives promise to enrich the discussion and offer valuable insights.

Key Discussion Points:

  • First Impressions and Contact Strategies: Combining strategies for kickstarting the customer journey and making the initial contact both informative and welcoming.
  • Setting Expectations and Customized Onboarding Plans: Discussing techniques for setting clear expectations and tailoring onboarding experiences based on customer segments.
  • Utilizing Technology: Finding the right balance between automation and human interaction.
  • Educational Content and Progress Monitoring: Developing resource libraries and interactive learning tools, alongside techniques for tracking customer progress and feedback implementation.
  • Building and Sustaining Long-Term Relationships: Strategies for transitioning to ongoing support and establishing regular customer check-ins.

Join us to master the art of effective onboarding and turn every customer interaction into a stepping stone for success. Reserve your place today!

* If you can’t be there live, don’t worry! We’ll send the recording to all registered attendees.

 

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We're excited to have you join us.

Irina Cismas

Warm wishes,
Irina Cismas - Head of Marketing

Speaker:

Melanie Faye

Melanie Faye

Customer Success Manager at Keeper.App

Melanie Faye is a Customer Success Manager with over ten years of experience in enhancing client relations and driving success. Her expertise includes crafting customer playbooks, enriching knowledge bases, and developing case studies. As a former entrepreneur, Melanie excels in startup environments, thriving on building processes and delivering impactful, cross-functional results.

Hannah Dean

Hannah Dean

Senior Customer Success Manager NEMEA – Livestorm

Hannah Dean, known for her user-centric approach and passion for customer happiness, excels in crafting transformative experiences that redefine connections with products. With a focus on driving growth and scaling user adoption, Hannah brings an energizing approach to fostering unmatched user experiences.

Host:

Irina Cismas

Irina Cismas

Head of Marketing at Custify

Irina is a product-led growth marketer with more than 15 years of experience in the field, focused on GTM strategy, messaging & positioning, competitive intelligence and many more. She is passionate about building high performance teams globally, developing talent while integrating customer insights into the product development process.

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