More articles written by Bogdan Minut
Roundtable
Why the Importance of Customer Relationships Is Growing and How to Build Stronger Connections
The importance of customer relationships is growing amidst a global rise in customer acquisition costs, among other factors making SaaS growth difficult.
Tools
16 Best Sales Enablement Software Solutions
Sales enablement tools are platforms designed to help throughout the sales process, assisting the sales team in increasing … Continued
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SaaS Metrics
Customer Success Metrics You Should Track
Customer success metrics help teams make sense of disparate customer signals and create purpose-led customer success dashboards to … Continued
Tools
9 Best Sentiment Analysis Tools to Better Understand Your Customers in 2026
As AI solutions are on the road to full adoption in the business world, sentiment analysis and sentiment … Continued
Roundtable
Customer Success in 2026: Trends, Goals, and Fears
If 2025 is anything to go by, we’re in for an eventful 2026 in customer success. It will … Continued
Roundtable
Our Top Customer Success Influencers of 2025
2025 asked a lot of Customer Success. Results improved, but so did stress and burnout. Yet we weren’t … Continued
Customer Success Articles
2025 Customer Success Year in Review – News, Challenges, & Must-Reads
There’s a lot of chatter about customer success in 2026. Many are predicting the best year yet. Finally, … Continued
Roundtable
What’s the Best CSM Commission Percentage? CS Leaders Debate
What’s the best CSM commission percentage? 10%? 20%? How about 30%? What if I told you it’s not … Continued
Roundtable
The Ideal Customer Success Team Structure | CS Leaders Debate
When you’re building a customer success team, you need to pay close attention to every detail of your … Continued
Best Practices
How to Politely Fire a Customer and Protect Your Reputation
So, you want to break up with a client. I get it. Sometimes, there’s no way around it. … Continued
Roundtable
What It Means to Have a Customer Mindset – CS Leaders Answer
Put a few customer success managers in a room and ask them to talk about customer mindset, and … Continued