Bogdan Minut, Author at Custify Blog

SaaS Metrics

NPS benchmarks vary significantly by business model, survey language, and customer segment, yet most CS teams compare their … Continued

Tools

Sales enablement tools are platforms designed to help throughout the sales process, assisting the sales team in increasing … Continued

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SaaS Metrics

Customer success metrics help teams make sense of disparate customer signals and create purpose-led customer success dashboards to … Continued

Tools

As AI solutions are on the road to full adoption in the business world, sentiment analysis and sentiment … Continued

Roundtable

If 2025 is anything to go by, we’re in for an eventful 2026 in customer success. It will … Continued

Roundtable

2025 asked a lot of Customer Success. Results improved, but so did stress and burnout. Yet we weren’t … Continued

Customer Success Articles

There’s a lot of chatter about customer success in 2026. Many are predicting the best year yet. Finally, … Continued

Roundtable

What’s the best CSM commission percentage? 10%? 20%? How about 30%? What if I told you it’s not … Continued

Roundtable

When you’re building a customer success team, you need to pay close attention to every detail of your … Continued

Best Practices

So, you want to break up with a client. I get it. Sometimes, there’s no way around it. … Continued

Roundtable

Put a few customer success managers in a room and ask them to talk about customer mindset, and … Continued