Bogdan Minut, Author at Custify Blog

Best Practices

Learn how SaaS teams can use AI to improve customer experience with sentiment scoring, churn signals, CSM support, automation, and human handoff.

SaaS Business

Traditionally, when companies seek to increase revenue, they start with the obvious: higher prices, extra fees, new subscription … Continued

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SaaS Metrics

NPS benchmarks vary significantly by business model, survey language, and customer segment, yet most CS teams compare their … Continued

Tools

Sales enablement tools are platforms designed to help throughout the sales process, assisting the sales team in increasing … Continued

SaaS Metrics

Customer success metrics help teams make sense of disparate customer signals and create purpose-led customer success dashboards to … Continued

Tools

As AI solutions are on the road to full adoption in the business world, sentiment analysis and sentiment … Continued

Roundtable

If 2025 is anything to go by, we’re in for an eventful 2026 in customer success. It will … Continued

Roundtable

2025 asked a lot of Customer Success. Results improved, but so did stress and burnout. Yet we weren’t … Continued

Customer Success Articles

There’s a lot of chatter about customer success in 2026. Many are predicting the best year yet. Finally, … Continued

Roundtable

What’s the best CSM commission percentage? 10%? 20%? How about 30%? What if I told you it’s not … Continued

Roundtable

When you’re building a customer success team, you need to pay close attention to every detail of your … Continued

Best Practices

So, you want to break up with a client. I get it. Sometimes, there’s no way around it. … Continued

Roundtable

Put a few customer success managers in a room and ask them to talk about customer mindset, and … Continued