Best Practices
How to Implement a Recurring Revenue Model in SaaS
Who doesn’t want predictable recurring revenue? It’s part of the appeal of SaaS for most business leaders and …
Best Practices
The Best Business Books: Bestsellers List
Elevate your business with insights from 15 bestselling business books. Our curated list covers strategy, customer service, and more. Start reading today!
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Best Practices
Customer Service Experience: Definition and Examples
Imagine you’ve emptied your business coffers to develop the best product and provide services that leave your competitors …
Best Practices
Why Is No One Responding To Your Customer Success Managers?
Interacting with customers can be an anxiety-inducing rollercoaster ride. One of the lows of that ride can often …
Best Practices
Unlocking customer-led growth with customer insights
In the SaaS world, knowing what your customers want isn’t just nice to have—it’s essential. Want to boost …
Best Practices
Value Realization Framework in SaaS: A Strategy to Exceed Customer Expectations
Profitability in SaaS is more often than not a tightrope act between development, marketing, and customer success. And …
Best Practices
14 Proven Ways to Shorten Your SaaS Sales Cycle in 2023
SaaS sales cycles are long and frustrating for companies like yours. But you’re on the right page to …
Best Practices
How Customer Success Teams Should Use Video to Improve Onboarding
Successful customer onboarding relies on two essential factors: information and its delivery. Among various communication methods, the video …
Best Practices
How to Improve Your Free Trial Conversion Rate (+Examples)
SaaS companies often offer free trials in an effort to boost their conversion rates. As they give users …
Best Practices
Brand Reputation Management: How to Make Your SaaS Brand Shine
Money can’t buy a good reputation – one has to earn it. The same goes for businesses and …
Best Practices
What Is Revenue Operations & Why RevOps Is Crucial for SaaS
Proper organizational alignment is the key to success for any SaaS business. In fact, aligned organizations report a …
Best Practices
How to Collect and Use Customer Intelligence
Business decisions, from product ideation to marketing strategy and customer care, are dependent on customer preferences. To understand …
Best Practices
Why Social Listening Matters for Customer Satisfaction
Being a mature company or a startup, you should treat your social media as something other than a …
Best Practices
8 Killer Strategies To Manage Customer Expectations
In today’s business landscape, customers are more informed and demanding than ever before due to the rise in …
Best Practices
Top Challenges Faced By Account Managers
Did you know that businesses that implemented account managers have seen a 34% increase in profitability? However, achieving …
Best Practices
How To Create A Community That Supports Your SaaS Growth
SaaS companies are facing a unique challenge regarding growth. Rising customer acquisition costs and intense competition demand a …
Best Practices
CS Employee Retention Challenges: Why Some Companies Are Struggling to Keep Their CSMs
When gathering data for our study on quiet quitting in customer success, we discovered a surprising phenomenon. In …
Best Practices
Mastering PR: 7 Essential Strategies for SaaS Startups
Obtaining positive coverage from media outlets can be extremely challenging. Unless your pitch is good enough, you’ll hardly …
Best Practices
Customer Outcomes – Unlock the Future-proof Measure of Customer Success
Measuring customer outcomes is now essential for business success. In the era of customer success, those unbothered to …
Best Practices
How to Use AI Note-Taking to Improve Customer Success Team Meetings
Customer success teams have a lot to think about in terms of prioritizing customers’ needs and goals. If …