Best Practices

Live chat software is an ideal solution for an effective onboarding process and to accompany your churn rate reduction strategies & drive customer success.

Conversational text messaging is a technique of engaging with a contact one-on-one after they replied to a brand’s message. See the benfetits and advanteges of trying it.

By investing in your business, a customer has given you the responsibility and opportunity to provide excellent service. …

Investors have various areas of focus on the expectations of the SaaS (software as a service) companies they’re …

Learn the difference between customer retention and customer loyalty. Don’t just fight decline, but drive business growth.

Various factors, from the pandemic to the Millennial desire for a greater work-life balance, have led to businesses …

Customer success and support teams at large enterprises must engage with thousands of customers every day. Each interaction …

When you think of customer service, what’s the first thing that comes to mind? It’s often a telephone …

A list of in-depth Customer Success Manager interview questions to check that your candidate understands churn, stress, upselling & everything else!

Advice and tips from 15 CSMs from all over the world on how to be a good Customer Success Manager.

How ab marketing complements Customer Success and examples of account-based marketing tactics you can use across departments.

Insightful interview with Peter Sterkenburg on customer success best practices he learned in his experience as a Customer Support and Customer Success representative.

How to face the challenges of calculating customer success ROI within the ever-changing SaaS industry with examples and guide

A round-up of customer success stories on how industry leaders measure ROI and best practices on calculating it individually for customer success managers.

80% of customers say the experience a company provides is as important as its products and services. Still, …

Shopify’s onboarding process should be an example for CSMs. After all, they wouldn’t have become the most popular …

Jobs in customer success are trending so here are 14 top-level customer success managers with some precious advice for those who want to start a career.

When to have a meeting, when to send a message, and when to automate The success rate on …

After your sales and marketing team have done their jobs, you come to the first step of customer …

“Automation” has been one of the hottest terms in marketing over the past decade or so. Especially in …