Best Practices

80% of customers say the experience a company provides is as important as its products and services. Still, … Continued

Shopify’s onboarding process should be an example for CSMs. After all, they wouldn’t have become the most popular … Continued

Jobs in customer success are trending so here are 14 top-level customer success managers with some precious advice for those who want to start a career.

When to have a meeting, when to send a message, and when to automate The success rate on … Continued

After your sales and marketing team have done their jobs, you come to the first step of customer … Continued

“Automation” has been one of the hottest terms in marketing over the past decade or so. Especially in … Continued

Customer churn is the SaaS kryptonite and the bane of SaaS leaders’ existence. That’s why they’re constantly looking … Continued

While there are still plenty of traditional software vendors out there, the software subscription model is becoming more … Continued

In a competitive market, you need to have strong relationships with potential customers before they make a purchase … Continued