Customer Success Articles

Whether a new user understands your product—and decides to stay—often depends on your multilingual onboarding. Many SaaS teams …

There’s a lot of chatter about customer success in 2026. Many are predicting the best year yet. Finally, …

Attending customer success events is one of the most effective ways to connect with experts, benchmark your strategy, …

Customer engagement is the bread and butter of customer success. Without proper engagement tactics, we wouldn’t be able …

As a Customer Success professional, your world revolves around engagement scores, customer health, and adoption metrics. Yet across …

So you heard about customer hubs. They sound great, right? A place to centralize customer data. A key …

In software, we’re in the business of delivering digital solutions to a diverse set of customers. Customer success …

The relationship between account management, sales, and success has become significantly more well-defined in recent years. Consequently, so …

A well-designed Customer Success bonus structure should drive proactive behaviors, encourage customer retention, and align with business growth …

Cultivating customer loyalty can pay dividends in the long-term. In SaaS, repeat business isn’t just beneficial—it’s critical for …

Leading a customer success team means you’re always focused on ensuring clients have the support they need. Your …

When you’re starting out in customer success, it can feel like behind any door you open hides a …

Custify is excited to share that its innovative approach to customer success has garnered attention from Research.com, a …

Did you know that 82% of customers stay loyal after a positive service interaction? Yet, only a fraction …

Customer success is one of the most rewarding careers on the rise at this point. More and more …

Explore the 2024 Customer Success wrap-up: key trends, expert predictions, and Custify’s highlights. Discover how the industry evolved and what’s shaping Customer Success in 2025.

Customer success pros, let’s be honest—this field never stays still for long. Every year brings new challenges, innovations, …

We’ve made a new list for Customer Success events in 2026, check it out here! Attending customer success …

Customer enablement isn’t simply support with a fancy twist. It’s a sustained business function determined to empower customers, …

Within SaaS, there’s almost always a natural divide between CS and Sales. Take an average Salesperson and ask …