Customer Success Articles

In an ever-increasing number of insights we can pull from our survey on quiet quitting, we found that … Continued

Champions are what a CSM’s dreams are made of. They love your product, they love working with you, … Continued

In our jobs as CSMs, it’s often the case that we’re overwhelmed – either by the number of … Continued

As part of our study on quiet quitting in customer success, we have already discovered that companies are … Continued

The term “customer advocacy” may sound all sophisticated, but under the hood, it’s simply a continuation of good … Continued

So your customer success team is growing. You’re faced with new clients, new challenges, and too many new … Continued

In our recent article, we covered some of the key predictions for CS trends that will dominate the … Continued

The question of executive business reviews brings up an interesting debate: are EBRs even necessary? What about QBRs? … Continued

In our 2022 Customer Success Year in Review article, we explored a few CS trends that will emerge … Continued

We’ve made a new list for 2025! Check it out here. 2023 is here and it comes with … Continued

Unaligned goals and KPIs have been a challenge of customer success teams since day one. Sadly, even today … Continued

Depending on who you ask, 2022 has not exactly been a walk in the park for the SaaS … Continued

According to Forrester Research, more than 72% of companies state that improving customer success is their first priority. … Continued

Businesses have ups and downs. And it’s a given that budgets will also rise and fall as business … Continued

By now, you must have read more than a few articles about how to build the perfect customer … Continued

Customer success is a field where stories abound. And most of them are great! Today, in this article, … Continued

Sales just closed a HUGE deal and handed it over to you, the customer’s new CSM. With a … Continued

Imagine a perfect sync between your customer success and sales departments. For some, it’s a good dream. For … Continued

Customer success working closely with the product team can seem like a luxury for most companies. But it … Continued

Since the CS world is constantly full of brilliant talks, we know many of you’ve been waiting for … Continued