Tools

Customer success teams are one of the roles that can be easily done remotely. However, there are some …

The world’s #1 AI CRM – that’s Salesforce in a nutshell, and who are we to argue with …

Calls, client meetings, presentations, team meetings. On average, every manager has about 12 meetings per week. When it …

A detailed review of Close CRM, covering essential features, top use cases, and benefits for Customer Success Managers seeking efficient customer relationship management.

The range of software tools available in client success can be overwhelming, expensive, and it can drag down …

Did you know that only 18% of companies focus on retention and more than 44% on acquisition? Unfortunately, …

Companies invest heavily in recruiting, onboarding, and retaining top talent. In fact, according to an SHRM report, the …

Customer success managers have a lot of responsibilities. According to a recent study, 48% of CSMs surveyed said …

Missed communications, crossed wires, lost documents, deadline pushbacks – the threats of a mismanaged project lurk around every …

It’s important to make a good first impression and for the SaaS customer journey, the onboarding process is …

Email marketing is crucial for client success. It directly bolsters business by enhancing client relations. However, there’s a …

Data is everything. It helps businesses understand customers and tailor products and marketing to them. The problem is …

As a guy who grew up in the UK where ‘everyone is a shopkeeper’ I inherently understand that …

If you’re in the business world, especially within the SaaS space, you’re no stranger to the monumental shift …

79% of customers expect organizations to provide self-service solutions to their questions and issues. Meanwhile, 77% say they …

Steve Jobs famously said that you cannot mandate productivity, you must provide the tools to let people become …

Whether you’re a small business owner or a large corporation, your customer relationship management (CRM) platform is key …

Scouring the internet to find the best way to allure leads and convert them into your SaaS customers? …

Having a good kit of UX tools at hand is essential for any modern SaaS team in order …

Call management software is a technology that you can use to coordinate, route, and handle inbound and outbound …