It’s important to make a good first impression and for the SaaS customer journey, the onboarding process is the opportunity to make a good first impression to your users. However, the onboarding process can be challenging, especially without the right tools.
In this article, we are going to focus on customer onboarding tools, including product tour software and customer success platforms that can help you create an amazing onboarding experience.
Top 18 best customer onboarding platforms
1. Userpilot
Userpilot is a complete user onboarding tool that allows you to guide users through your product and reduce time to value. The platform provides tools for creating personalized onboarding experiences with segmentation, A/B testing, and engagement insights.
This tool comes with product analytics to help you understand the behavior of your users during the customer journey. To capture and analyze user sentiment, Userpilot comes with a user feedback feature that allows you to create microsurveys.
Best features:
- In-app training
- Self-service support
- Product analytics
- Feedback collection
- UI patterns and no-code builder
Pricing: Starting from $249/mo
2. Custify
If you are not looking for just an onboarding tool and you want a solution that can help you from onboarding to renewals, you should choose a complete customer success software. Custify is a CS platform for customer success professionals who want to deliver an amazing experience with the help of automation, analytics, and health scores.
When it comes to onboarding, Custify allows you to be a step ahead of your customers’ needs. Because of its automated workflows and lifecycle tracking, you can engage with users at every stage of the onboarding process and monitor their progress.
Best features:
- Calculated Metrics
- Customer 360 view
- Automated workflows
- Churn risk prediction
- Customer feedback collecting
- Lifecycle tracking
Pricing: Contact sales for details
3. Intercom
Another platform that can help you improve the customer onboarding process is Intercom. This platform offers a range of products for communication and engagement, including onboarding features like targeted messages and interactive product tours.
Intercom allows you to create code-free, engaging tours for customers which help them discover your product step by step.
Best features:
- Code-free builder
- Audience targeting
- Templates
- Multipage tours
- Click-to-advance
- Reporting
Pricing: Starting from $39 per seat/mo
4. Appcues
Appcues is a product adoption tool created for scaling teams. This platform specializes in user onboarding with customizable in-app messages, walkthroughs, and analytics to understand user behavior.
Appcues allows you to improve adoption with tailored onboarding. Also, this platform can help you increase conversions by reducing time to value.
Best features:
- No-code builder
- Flow targeting
- Pre-designed templates
- Event tracking
- A/B testing
Pricing: Starting from $249/mo
5. WalkMe
Walkme is a digital adoption platform that helps businesses simplify the user experience through guided tours and analytics. With Walkme you can analyze and optimize experience to eliminate friction, especially during the onboarding process.
The platform identifies workflow issues and provides tailored guidance to help onboarding professionals increase adoption rates. Also, Walkme comes with pre-build templates to automate common workflows.
Best practices:
- Workstation employee hub
- In-app guidance
- Workflow automation
- Management dashboards
- Pre-build templates
Pricing: Contact sales for details
6. Pendo
Pendo is an all-in-one product experience and digital adoption solution. This platform offers in-app messaging, guides, and analytics to improve user onboarding and retention. Pendo allows you to customize the onboarding and training process for your customers.
Pendo helps you create powerful in-app guides that will engage customers during onboarding resulting in faster product adoption. Also, with Pendo, you can personalize training and add more complex tasks for proficient users.
Best features:
- Custom Themes
- No-code builder
- Flexible Dashboards
- Multi-Platform Analytics
Pricing: Contact sales for pricing
7. Whatfix
Whatfix is a digital adoption and analytics platform. It focuses on digital adoption with interactive guides and analytics, aiming to accelerate user learning and productivity. This no-code solution allows you to create content with intuitive steps for your users.
Because of its product analytics and AI capabilities, Whatfix allows businesses to leverage data-driven insights and better understand user behavior.
Best features:
- Contextual in-app guides
- Omnichannel support
- Product analytics
- Self-help services
Pricing: Contact sales for pricing
8. Chameleon
Chameleon allows for the creation of in-product tours and targeted messages to drive user engagement and feedback collection. From creating tours to including in-product widgets, this tool helps you create an amazing experience during the onboarding process.
Chameleon is an easy-to-use product adoption software, but it also comes with deep configuration capabilities such as customer CSS.
Best features:
- Content personalization
- User tagging
- Performance analysis
- On-page triggers
Pricing: from $279 /Mo. Free plan available
9. Intro.js
Intro.js is a lightweight library for creating step-by-step user guides directly in web applications. It can be easily installed as it only consists of two main files, the JavaScript part and the CSS part.
This is an open-source option, but they also provide commercial license for easy integration. You can create a fully personalized customer onboarding experience for your users and do it all on a small budget.
Best features:
- Lightweight and easy to implement
- Fully customizable
- Open-source
Pricing: from $9.99/lifetime. Free for non-commercial users
10. UserGuiding
Another great onboarding software that helps you create product tours is Userguiding. This product offers no-code interactive guides, tooltips, and user analytics for an improved onboarding experience.
To make it easier for your users, with Userguiding you can create onboarding checklists. With this feature, your users will always know what’s the next step and what they have to do to better understand your product.
Best features:
- User segmentation
- Onboarding checklist creation
- In-app surveys
- Hotspots
Pricing:Â Starting from $89/Mo
11. Userlane
Userlane is an intuitive digital adoption platform designed to facilitate user onboarding and training. With its interactive guides and automated support, Userlane makes it possible for users to navigate through complex software effortlessly. This tool is ideal for companies looking to reduce training costs and support queries while improving user satisfaction and productivity.
Best features:
- Interactive guidance
- Real-time support
- Customizable walkthroughs
- User segmentation
- Analytics and feedback
Pricing: Contact sales for details
12. Nickelled
Nickelled offers a straightforward solution for creating guided tours and onboarding flows without any coding required. Aimed at enhancing user understanding and retention, Nickelled simplifies the user journey, making digital products more accessible and intuitive. It’s an ideal choice for businesses seeking to improve customer experience without extensive technical resources.
Best features:
- No-code guided tours
- User engagement analytics
- Customizable onboarding flows
- Easy integration
- Multilingual support
Pricing: Contact sales for details
13. Inline Manual
Inline Manual is a user onboarding tool. This platform helps organizations create interactive walkthroughs, tooltips, and in-app messages that enhance adoption.
This tool is designed to help companies improve user engagement and reduce support tickets by providing users with self-serve, contextually relevant guidance within the application.
Best features:
- Interactive walkthroughs
- Contextual tooltips
- In-app messaging
- User segmentation and targeting
- Analytics and reporting
Pricing: Starting from $158/mo
14. Hotjar
Primarily known as an analytics tool, Hotjar offers unique insights into user behavior that can significantly inform and improve onboarding strategies. By understanding how users interact with your site, you can pinpoint areas for improvement and tailor your onboarding process to better meet user needs and expectations.
Best features:
- Heatmaps
- Visitor recordings
- Conversion funnels
- Feedback polls
- Surveys
Pricing: Basic plan is free; premium plans start from €32/mo
15. Userflow
Userflow allows the creation of custom onboarding flows and in-app surveys without any coding knowledge required. Alongside robust analytics, this tool helps teams to understand user behavior and improve product adoption. It’s particularly suited for businesses looking to streamline their onboarding process and gather actionable insights.
Best features:
- Customizable onboarding flows
- In-app surveys
- No-code setup
- User segmentation
- Detailed analytics
Pricing: Starting from $240/mo
16. HelpHero
HelpHero is an onboarding tool designed to create engaging, interactive tours and guides that improve user adoption and reduce support costs. This platform helps businesses to onboard users effectively, ensuring they can utilize software features to their full potential without overwhelming them with information.
Best features:
- Interactive tours
- Customizable guides
- No-code editor
- Segmentation and targeting
- Analytics and optimization
Pricing: Starting from $55/mo
17. Customer.io
Customer.io revolutionizes the way you engage with your customers through its automated messaging platform. While it may not be a conventional marketing tool, it significantly enhances user engagement by personalizing communication based on user behavior and data. This method proves particularly effective in user onboarding, as it tailors messages to individual users, making interactions feel more personal and insightful.
Best features:
- Automated messaging
- Segmentation and targeting
- A/B testing
- Integration capabilities
- Detailed analytics
Pricing: Starting from $100/mo
18. Apty
Apty is a leading digital adoption platform that assists enterprises in streamlining their onboarding processes. With its guided workflows and detailed analytics, Apty helps to accelerate learning, improve productivity, and reduce errors. It is an ideal solution for large organizations looking to ensure smooth transitions to new software systems.
Best features:
- Guided workflows
- On-screen assistance
- Usage analytics
- Feedback collection
- Process compliance tracking
Pricing: Contact sales for details
Streamline the onboarding process with powerful tools
These are just a few onboarding and digital product adoption tools and platforms that can help you improve the experience of your users during the onboarding process. Some of these platforms are complete user onboarding solutions, while others focus on different pain points of user onboarding such as analyzing user behavior or customer surveys. Depending on your needs, budget, and product choose the user onboarding tools that work for your product.
