Webinar #24 - Wednesday, May 14th, 2025 at 17:00 CET | 08:00 PST | 11:00 EST

Speak So They Listen: Communicating CS Impact to Execs

With:

Ramses Bossuyt – Founder & Chief Customer Officer at ask.ramses

Ever screwed up a message to the CEO? Or had an emotional response to a practical cost-cutting decision from the board? Whether you’re pushing for new resources, fighting churn with data, or just trying to prove CS isn’t a cost center, how you communicate is everything. Our next webinar session is for every CS leader who’s thought, “I should’ve said that differently.”

We’ll be reviewing and improving your* messages #LIVE on Wednesday, May 14th, at 5:00 PM (CET) / 11:00 AM (EST) with Ramses Bossuyt in a no-BS discussion on impactful business communications and building executive presence. Expect real talk, hard-hitting insights, and practical strategies to confidently deliver your message in high-stakes conversations—and actually be taken seriously.

Key Topics:

Interactive role-play and message reviews. Analyzing real examples and role-playing complex CS scenarios can help you determine the best ways to respond.
Executive presence without the fluff: What it really means—and how CS leaders can build it in everyday conversations.
Speak so execs listen: How to translate CS insights into business language that drives action.
Communicate with authority and impact: Show up with confidence and frame your message around what matters—business outcomes, not just effort.
Shifting from reactive to influential: How to stop reporting and start steering the conversation at the leadership level.

Send your email, Slack update, or internal pitch to irina.cismas@custify.com—we’ll workshop it live with Ramses during the webinar.

*Can’t make it live? Register to receive the recording!

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We're excited to have you join us.

Warm wishes,
Irina Cismas - Head of Marketing

Speaker:

Ramses Bossuyt

Founder & Chief Customer Officer at ask.ramses

Ramses Bossuyt is a global SaaS executive with 15+ years of experience leading GTM, sales, and customer strategy across EMEA and the US. He’s built and scaled high-performing teams in PE-backed environments, with a strong focus on customer experience, revenue growth, and strategic execution.

Host:

Irina Cismas

Head of Marketing at Custify

Irina is a product-led growth marketer with more than 15 years of experience in the field, focused on GTM strategy, messaging & positioning, competitive intelligence and many more. She is passionate about building high performance teams globally, developing talent while integrating customer insights into the product development process.

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CS Playbook for tough times: What to do when the odds are against you | Webinar

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