Webinar #8 - January 25th at 8:00 AM PST / 11:00 AM EST*

Starting the Year in Customer Success -
What Most Teams Forget

With Shawn Riedel

Leader, Coach & Mentor Focused on Fractional
Customer Success Strategy & Programs


Starting the year off on the right foot is essential for customer success teams in order to deliver the expected business results. To make sure they're executing their strategy on schedule, it's important for customer success teams to have a clear plan and roadmap in place. This will help them achieve their goals and stay on track throughout the year.

Developing a plan and roadmap requires a thorough understanding of the team's objectives and the resources and capabilities needed to achieve them.

On Wednesday, January 25th at 8:00 AM PST / 11:00 AM EST* we’ve invited Shawn Riedel to discuss:

  • What's the best way to kick off the year for customer success?
  • What to do: Q1 housekeeping items (specific tactics for Q1).
  • Common mistakes CS leaders make in the planning processes.

*If you can’t be there live, don’t worry! We’ll send the recording to all registered attendees.

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We're excited to have you join us.

Irina Cismas

Warm wishes,
Irina Cismas - Head of Marketing


Shawn Riedel

Shawn Riedel

Leader, Coach & Mentor Focused

As a Customer Success leader, having worked with strategic enterprise B2B/B2C prospects and customers in various capacities, I have the unique advantage of having worn many hats in all phases of the customer lifecycle. My success working cross-functionally with C-Suite executives, VP's, and team members lies in the fact that I have walked in the shoes of the functions - Sales, Onboarding, Support, Marketing, Product, Development, Legal, Finance, IT, and of course Customer Success. It is in sharing that breadth of experience that I strive to delight both internal and external customers with best practices, passion, and a genuine curiosity that drives Advocacy, Retention, and Growth.


Irina Cismas

Irina Cismas

Head of Marketing @ Custify

Irina is a product-led growth marketer with more than 15 years of experience in the field, focused on GTM strategy, messaging & positioning, competitive intelligence and many more. She is passionate about building high performance teams globally, developing talent while integrating customer insights into the product development process.


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