Growing your business and making sure you take proper care of your client portfolio is a nice problem to have. Going from zero to three-five-ten people in your customer success team can be a challenge and this is why we invited Jennifer Chiang, author of The Startup's Guide to Customer Success, to discuss this hot and sensitive topic.
Tune in to our webinar on May 18th at 11:30 EDT*. We will be discussing the mistakes you need to avoid when properly scaling your operations. Topics we will cover include:
- How do you start building your CS operations?
- How do you scale CS operations? What do you need to take into account depending on your business model and phase?
- What are the most common mistakes we make when scaling?
- How do you successfully measure your scaling process?
*If you can’t join us live, don’t worry! We’ll send the recording to all registered attendees.
She is a leader passionate about helping companies (particularly startups) unlock the true potential of customer success through analytics, empowerment, and a truly customer-centric mindset.
Irina is a product-led growth marketer with more than 15 years of experience in the field, focused on GTM strategy, messaging & positioning, competitive intelligence and many more. She is passionate about building high performance teams globally, developing talent while integrating customer insights into the product development process.