Webinar #2

Mistakes to avoid when scaling your CS operations

Jennifer Chiang
with Jennifer Chiang
Author of The Startup’s Guide to Customer Success

Growing your business and making sure you take proper care of your client portfolio is a nice problem to have. Going from zero to three-five-ten people in your customer success team can be a challenge and this is why we invited Jennifer Chiang, author of The Startup's Guide to Customer Success, to discuss this hot and sensitive topic.

Tune in to our webinar on May 18th at 11:30 EDT*. We will be discussing the mistakes you need to avoid when properly scaling your operations. Topics we will cover include:

  • How do you start building your CS operations?
  • How do you scale CS operations? What do you need to take into account depending on your business model and phase?
  • What are the most common mistakes we make when scaling?
  • How do you successfully measure your scaling process?

*If you can’t join us live, don’t worry! We’ll send the recording to all registered attendees.

This field is required
Please enter company email

By submitting the form you agree to our privacy policy and to our Terms and conditions.

Thank you for your interest in our Webinar!

You will receive a confirmation email with the event link. Please check your Updates Tab or Spam folder to be sure.

We're excited to have you join us.

Irina Cismas

Warm wishes,
Irina Cismas - Head of Marketing


Jennifer Chiang

Jennifer Chiang

Head of Customer Success at Seso & author of The Startup's Guide to Customer Success

She is a leader passionate about helping companies (particularly startups) unlock the true potential of customer success through analytics, empowerment, and a truly customer-centric mindset.


Irina Cismas

Irina Cismas

Head of Marketing @Custify

Irina is a product-led growth marketer with more than 15 years of experience in the field, focused on GTM strategy, messaging & positioning, competitive intelligence and many more. She is passionate about building high performance teams globally, developing talent while integrating customer insights into the product development process.


Notice: This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the privacy policy. If you want to know more or withdraw your consent to all or some of the cookies, please refer to the privacy policy. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies.