More articles written by Bogdan Minut
Tools
9 Best Sentiment Analysis Tools to Better Understand Your Customers in 2026
As AI solutions are on the road to full adoption in the business world, sentiment analysis and sentiment …
Roundtable
Customer Success in 2026: Trends, Goals, and Fears
If 2025 is anything to go by, we’re in for an eventful 2026 in customer success. It will …
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Roundtable
Our Top Customer Success Influencers of 2025
2025 asked a lot of Customer Success. Results improved, but so did stress and burnout. Yet we weren’t …
Customer Success Articles
2025 Customer Success Year in Review – News, Challenges, & Must-Reads
There’s a lot of chatter about customer success in 2026. Many are predicting the best year yet. Finally, …
Roundtable
What’s the Best CSM Commission Percentage? CS Leaders Debate
What’s the best CSM commission percentage? 10%? 20%? How about 30%? What if I told you it’s not …
Roundtable
The Ideal Customer Success Team Structure | CS Leaders Debate
When you’re building a customer success team, you need to pay close attention to every detail of your …
Best Practices
How to Politely Fire a Customer and Protect Your Reputation
So, you want to break up with a client. I get it. Sometimes, there’s no way around it. …
Roundtable
What It Means to Have a Customer Mindset – CS Leaders Answer
Put a few customer success managers in a room and ask them to talk about customer mindset, and …