More articles written by Philipp Wolf
SaaS Metrics
How To Create A Customer Success Journey Map
Navigating customer success workflows isn’t always easy. But like any treacherous trail, it can be easy if you …
Customer Success
The Difference Between Customer Success And Customer Support
In today’s fast-paced and highly competitive world of B2B products and SaaS offerings, we see the terms “Customer …
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Customer Success
How To Measure Customer Success
Measuring the success of any business program requires an understanding of both goals and metrics. Customer success is …
SaaS Metrics
Why Churn Is Critical In SaaS
SaaS businesses are like living, breathing creatures, evolving, expanding, and contracting over time. As your service grows, customers …
Best Practices
6 Ways To Make Emotional Connections With Potential Customers
In a competitive market, you need to have strong relationships with potential customers before they make a purchase …