Philipp Wolf

Ever patronized a business that went out of its way to anticipate your needs and just be nice, …

B2B relationships between two large organizations can be quite intricate as they often involve multiple key stakeholders from …

Whether you’re working in customer support, service, or success, most of your career is dedicated to helping your …

Learn how to create your SaaS sign up flow and efficiently optimize it based on your business model in order to increase your conversion rate.

See how customer success tools can be extremely helpful in identifying and optimizing your customer touchpoints for SaaS businesses.

Want to take your SaaS business to the next level? Here’s how to run a gap analysis for customer service to increase customer satisfaction.

SaaS lead nurturing helps drive engaging relationships with customers, depending on buyer personas. Here are some foolproof best practices to help you out.

SaaS renewals are essential to maintaining revenue levels. An easy way to drive them is by implementing dunning emails. We’ve got 9 more awesome tips and ideas inside.

By investing in your business, a customer has given you the responsibility and opportunity to provide excellent service. …

Learn the difference between customer retention and customer loyalty. Don’t just fight decline, but drive business growth.

Customer success and support teams at large enterprises must engage with thousands of customers every day. Each interaction …