More articles written by Philipp Wolf
Best Practices
How to Run a Gap Analysis for Customer Service & Understand Customer Satisfaction
Want to take your SaaS business to the next level? Here’s how to run a gap analysis for customer service to increase customer satisfaction.
Best Practices
SaaS Lead Nurturing – Foolproof Best Practices & How to Do It Right
SaaS lead nurturing helps drive engaging relationships with customers, depending on buyer personas. Here are some foolproof best practices to help you out.
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Best Practices
10 SaaS Renewal Best Practices to Drive Subscriber Loyalty
SaaS renewals are essential to maintaining revenue levels. An easy way to drive them is by implementing dunning emails. We’ve got 9 more awesome tips and ideas inside.
Best Practices
How to Thank a Customer for their Business | Tips, Tricks, & Budget-Friendly Ideas
By investing in your business, a customer has given you the responsibility and opportunity to provide excellent service. …
Best Practices
What’s the Difference Between Customer Loyalty and Customer Retention?
Learn the difference between customer retention and customer loyalty. Don’t just fight decline, but drive business growth.
Best Practices
How a Data Science Strategy Can Help Customer Success and Support Teams
Customer success and support teams at large enterprises must engage with thousands of customers every day. Each interaction …
Tools
The Only SaaS Automation Tools You’ll Ever Need | 2024 Updated List
Advice and recommendations on top SaaS automation tools from entrepreneurs who have successfully integrated them into their business.
Case Study
How a Clever Offboarding Process Helped Referrizer Recover 25% of Cancelled Clients
Powered by insights and data they gathered from Custify, Referrizer managed to create a detailed offboarding process that helped them recover 25% of cancelled clients.
Best Practices
11 Customer Success Manager Interview Questions Companies Ask & Why
A list of in-depth Customer Success Manager interview questions to check that your candidate understands churn, stress, upselling & everything else!
Best Practices
How To Be A Good Customer Success Manager
Advice and tips from 15 CSMs from all over the world on how to be a good Customer Success Manager.
Best Practices
How To Use Account-Based Marketing Tactics In Customer Success
How ab marketing complements Customer Success and examples of account-based marketing tactics you can use across departments.
Best Practices
8 Customer Success Best Practices From Peter Sterkenburg
Insightful interview with Peter Sterkenburg on customer success best practices he learned in his experience as a Customer Support and Customer Success representative.
Customer Success Articles
Customer Churn – The Ultimate Guide with Tactics and Strategies
The definitive guide on SaaS churn: everything we know about preventing customer churn and reducing MRR churn with examples.
Best Practices
How I Solved the Challenge of Measuring Customer Success ROI
How to face the challenges of calculating customer success ROI within the ever-changing SaaS industry with examples and guide
Best Practices
How CS leaders measure the ROI of CSMs and why many struggle
A round-up of customer success stories on how industry leaders measure ROI and best practices on calculating it individually for customer success managers.
Tools
Top 21 Best Customer Support Software Solutions for 2025
Our list of best customer support software solutions, according to Customer Support representatives all around the globe.
Features
Announcing The Slack and Custify Integration
If your company uses the popular workplace collaboration tool Slack, you’re in luck. Custify can now natively connect …
Best Practices
9 Customer Success Automation Challenges And How to Handle Them
80% of customers say the experience a company provides is as important as its products and services. Still, …
Best Practices
Shopify Onboarding Analysis: What Great Email Onboarding Looks Like
Shopify’s onboarding process should be an example for CSMs. After all, they wouldn’t have become the most popular …
Best Practices
15 CSM’s Advice to Getting Jobs in Customer Success
Jobs in customer success are trending so here are 14 top-level customer success managers with some precious advice for those who want to start a career.