Philipp Wolf

Philipp Wolf is the Founder and CEO of Custify. For over 20 years, Philipp has led teams and projects in security, working closely with Sales, Product and Engineering departments to integrate solutions for over 200 million customers. When founding Custify, Philipp made it his mission to help SaaS businesses retain clients and scale their operations by providing a tool that lets agents focus their time on clients instead of CRM data.

More articles written by Philipp Wolf

Customer Success

Crisis Customer Engagement Plan And Playbooks

The recent crisis is disrupting businesses all around the world. Unless you’re providing a service that’s indispensable (like …

Best Practices

How to Set Up a Customer Success Team in 5 Steps

Your business is built on the success of your customers. If they use your service successfully, renewals and …

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Customer Success

Customer Success In Time Of Crisis

Right now, we’re facing a truly unprecedented situation. The Coronavirus outbreak is affecting all of our lives, families, …

SaaS Metrics

Customer Success Metrics You Should Track

Tracking customer success metrics is the key to customer loyalty and happiness. “Customer loyalty is the most powerful …

SaaS Metrics

Announcing Our Hubspot And Custify Integration

We are excited to announce that Custify is now fully integrated with Hubspot. Our 2-way-integration allows users of …

Customer Success

20 Customer Success Courses & Certifications Every CS Manager Needs In 2021

Whether you’re planning to start a new career in customer success or upgrade the skills and knowledge you already …

Customer Success

Want A Better Customer Experience – Align Customer Success And Marketing

Most software-as-a-service (SaaS) companies implement customer success programs to reduce churn. But there’s a reason that McKinsey calls customer …

Customer Success

How To Start A Great Customer Success Program In 90 Days

Have you been charged with creating a customer success process at your company? Maybe you’re the first customer …

Customer Success

Customer Success Vs. Customer Experience — Is There A Difference

If you’ve spent any time reading about customer success (CS), you’ve probably noticed that it emphasizes crafting positive …

Customer Success

Using The Golden Rule To Drive Great Customer Success

Any child can tell you the Golden Rule: treat others as you wish to be treated yourself. You …

Customer Success

7 Ways SaaS Companies Can Increase Conversion Rates

Starting your SaaS was a daunting task, but the journey doesn’t end there. You’ve no doubt worked diligently …

Customer Success

The Importance Of Customer Success Documentation

Have you ever read a piece of professional documentation and thought, “Wow, that was very helpful and well …

Customer Success

How To Hire A Customer Success Manager The Right Way

Customer success managers improve the customer experience (CX) of any business. It’s probably the most essential part of …

Customer Success

7 Proven Customer Success Tactics To Improve Your Customer Experience

You know that customer success is crucial for your company. But now you need to figure out how …

Features

Announcing The Segment And Custify Integration

We are excited to announce that Custify is now integrated with Segment. This opens up several possibilities to …

Best Practices

Pricing Strategies For Your SaaS And How To Pick One

Deciding on a pricing strategy for a SaaS is often not as easy as it looks. Most products …

Customer Success

How To Set Up Your CRM For Customer Success

Of all software your company uses, your customer relationship management (CRM) solution might be the most important one …

Best Practices

Create A Standout Customer Experience With Better SaaS Onboarding

After your sales and marketing team have done their jobs, you come to the first step of customer …

SaaS Metrics

Segment Your Customers For More Effective Customer Success

It might seem strange to put your customers into groups when customer success is built on individual, personalized …

SaaS Metrics

Overcome This Obstacle For Proactive Customer Success

We talk about proactive customer success a lot at Custify. Your customer success team should take action to …

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