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The 15 Best Product Tour Software to Support SaaS Onboarding in 2022

Updated on July 8, 2022 6 minutes read

Summary points:

This article is a list of the best product tour software designed to help you guide users through your digital product. You will find some popular tools like Intercom and Whatfix, as well as lesser-known ones like Chameleon. Read on to discover what they can do for your business.

How Important Are Product Tour Apps?

Any SaaS business runs the risk of losing potential customers because they can’t figure out how to use the product from the get-go. This is where product tour software comes into play. They introduce users to your product and help them navigate its features to discover its value.

Effective product tours can increase product activation, adoption, and user retention rates and loyalty. Product tour software can also be used to record and analyze customer feedback. If you’re on the hunt for a good product tour tool, check out our suggestions:

1. Userpilot

Cost: from $249/month

Best Features:

  • Growth Insights
  • Engagement Layer
  • User Sentiment
  • Reporting, Targeting & Customization
  • Integrations

userpilot_onboarding

With Userpilot you can create fully interactive product walkthroughs and tours. It offers many segmentation and personalization options, as well as advanced analytics. It is easy to use and install (by downloading a Chrome extension and adding a JavaScript snippet).
Userpilot is Custify’s primary choice in product tour software and we often recommend it our customers. We also have an active partnership so, as a customer of Custify, you can benefit from a significative discount.

2. UserGuiding

Cost: from $166/month, billed yearly

Best Features:

  • Onboarding Checklist
  • Hotspots
  • Segmentation
  • Analytics
  • NPS surveys
  • Goal Tracking

product walkthroughs

UserGuiding is a product tour and customer feedback platform that you can use to create fully customizable in-product experiences and preview them before launching to production. You can also set up sophisticated onboarding flows, no coding skills required. UserGuiding’s NPS surveys feature helps you gather customer input to measure customer satisfaction and improve customer experience. Keep in mind that at the moment UserGuiding doesn’t work on mobile devices.

3. Intercom

Cost: from $59/month

Best Features:

  • Code-free builder
  • Audience targeting
  • Templates
  • Multipage tours
  • Click-to-advance
  • Reporting

walkthrough-software

Intercom is a conversational relationship platform that has a product tour add-on. You can use it to create product tours for your customers and drive onboarding and adoption. With Intercom you can also create frameless video tours to make your customer feel closer to you. However, Intercom tours are linear, with no real interactivity.

4. Pendo

Cost: free version, price quote for other plans

Best Features:

  • Web guides
  • Mobile guides
  • Guide consumption analytics
  • Themes and styling
  • Pre-built layout library
  • Guide scheduling

onboarding-pendo

Pendo helps you interact with customers by designing personalized onboarding and tutorials, and by sending in-app messages. You can tailor your messages for specific customer segments to make sure they all know how to use the features they need. In-app messages can also result in reduced customer support calls due to increased customer satisfaction. However, keep in mind Pendo’s interface is not friendly to inexperienced users.

5. Whatfix

Cost: custom price quote

Best Features:

  • Automatic, Precise Targeting
  • Condition-Based walkthroughs
  • Analytics
  • Zero-Coding Content Creation
  • Multilingual

product walkthroughs

Whatfix offers interactive product tours and smart content creation. Like Userpilot, it can be installed via Chrome extension and JavaScript snippet. You can use it to easily create content, no coding skills required, and display it in various formats (video, PDF, etc). Whatfix’s installation process is a bit difficult and its customization options are limited.

6. Appcues

Cost: from $249/month billed yearly or $299/month billed monthly

Best Features:

  • Onboarding tours
  • Tooltips
  • In-app surveys
  • In-app messaging
  • Launchpad
  • NPS

Appcues is an easy-to-use product tour software that comes with a no-code design-builder and many design options. Its tracking features require no coding skills as well, so you don’t need any help from developers or analysts. Appcues also comes with custom dashboards for reporting and analysis. Nonetheless, its price range is very high compared to that of other software from this list.

7. WalkMe

Cost: price quote

Best Features:

  • Walk-Thrus
  • Full Interface Control
  • Advanced API Support
  • Multi-language
  • Analytics
  • Segmentation

product walkthroughs

WalkMe is one of the most popular product tour software on this list. You can use it to quickly build, test, and launch non-linear product walkthroughs. It has a wide variety of features like analytics, A/B testing, and task automation, which may seem overwhelming at first. Based on reviews, it’s price quotes are quite steep, and it’s more suitable for large businesses.

8. Chameleon

Cost: from $279/month

Best Features:

  • Tours
  • Tooltips
  • Microsurveys (including NPS)
  • Event Triggering
  • Audience Segments
  • A/B Testing

product walkthroughs

Chameleon is an onboarding and product tour software that you can use to record and analyze customer feedback. Although not as well-known as other tools such as Appcues or WalkMe, Chameleon provides many UX elements to use in product tours. It also offers custom CSS, allowing you to set specific styling or themes for your product walkthroughs. However, custom coding means Chameleon will take longer to deploy.

9. Userlane

Cost: price quote

Best Features:

  • Audience Targeting
  • Multi-Language
  • Reporting/Analytics
  • Surveys & Feedback
  • Customer Segmentation

product walkthroughs

Userlane is a no-code product tour tool that allows you to offer tailored guidance and support to users. With Userlane you can collaborate with your team members to build step-by-step, on-screen interactive guides. It is easy to use and customize and it gets regular releases of new features. Based on online reviews, one of the downsides is that Userlanes’s analytics feature could use improvement.

10. Userflow

Cost: from $200/month, billed yearly

Best Features:

  • Flows
  • Launchers/Hotspots
  • Checklists
  • Surveys/NPS
  • Flow/checklist views
  • Automatic, segmented flow triggering

product walkthroughs

With Userflow you can build in-app, highly customized, and dynamic flows with no code. Its drag and drop builder is visual and intuitive and it allows you to easily preview flows, directly in your own app. It is also a customer input software that you can use to collect user feedback via NPS, CSAT, and free-form text surveys. However, access to many of its features is restricted on the lower pricing plans.

11. Apty

Cost: price quote

Best Features:

  • Intelligent Analytics
  • Complex Flow Creation
  • Multi-language
  • Multiple Domains
  • Custom Validations

product walkthroughs

With Apty you can simplify the learning curve for users and help them get familiarized with your product. You can use walkthroughs and in-app messaging to onboard users or highlight newly launched features. Apty’s analytics tool analyzes user behavior and helps you create customized flows for various user groups. One possible drawback is that Apty’s deployment and integration can take some time.

12. Nickelled

Cost: from $99/month

Best Features:

  • Unlimited users and views
  • Easy page embedding
  • User flows
  • User Segmentation
  • Embed video or audio in guides

product walkthroughs

Nickelled is a 100% code-free product tour software. You can use it to drive product adoption with guided tours, website banners, and onsite widgets. Nickelled is cross-platform so it works on mobile, desktop, and tablet. It doesn’t require software downloads or browser extensions, and Javascript is optional. It is one of the less pricey options on this list, but note that it offers no customer segmentation at the moment.

13. Usetiful

Cost: free version, from €29.90/month for other plans

Best Features:

  • Product tour
  • Smart tips
  • Onboarding Checklist
  • Customizable themes for native look
  • Usage analytics

Usetiful markets itself as an “affordable premium solution for digital adoption” which seems to be accurate. You can use it by pasting a snippet of code into your product, or by adding their browser extension. Their product tours and smart tips were designed to look native in your software product for good user experience. As is often the case, lower pricing plans don’t include access to many features.

14. Scribe

Cost: Free for Basic Plan, $29 per user/month for Pro Plan, and customizable charge for Enterprise packages.

Best Features

  • Automatic guide creation for training employees and assisting customers
  • Instant documentation of best practices across teams
  • Document consistency and easy update
  • Automatically updated documents
  • Screenshot redaction
  • Embedded guides in any CMS

Scribe is the first process documentation tool of its kind. It’s a browser extension or desktop app that automatically creates how-to guides.

Simply click “Record” and capture your process. Scribe will instantly create a step-by-step document, complete with written instructions and screenshots. Additional features enable you to edit and update your Scribe, effectively making those changes wherever it’s shared or embedded.

15. Intro.js

Cost: free open-source, lifetime commercial license starts at $9.99

Best Features:

  • Simple, lightweight API
  • Completely customizable
  • Free open-source
  • Easy install
  • 24/7 Priority support option

Intro.js is a very smart tool that can be just what you need if you’re starting out in the SaaS world. While it doesn’t have all the flashy features of its competitors, Intro.js makes up for it through a highly customizable, 10kB API.
The API is free and open-source for personal use. Commercial lifetime licenses start at $9.99 and can go up to $299 for 24/7 priority support, and unlimited projects.
The biggest downside of Intro.js is that you need some knowledge of CSS and JavaScript to integrate it. However, that can also be a plus since it allows you to tailor everything to your needs.

Final Thoughts

It might seem difficult to decide – maybe one tool has a feature you like, but is missing another. Or maybe they’re all good. We recommend the following process:

  • Find out what you need from the product tour software (be as precise as possible)
  • Settle on a budget
  • Shortlist a few of the best options for you on this list
  • Do extensive research for each of them
  • Message them with any concerns or questions

Consider your needs and budget and do extensive research before deciding on one. Based on the high review count on websites like G2 or Capterra, Intercom, Pendo, and Whatfix seem to be the go-to product tour tools. Judging by what they offer, however, Appcues and WalkMe are very good choices as well. So here you have it, the next part is on you – good luck!

survey-6-quiet-quitting
Victor Antiu

Written by Victor Antiu

Victor Antiu is the Marketing Manager at Custify. With nearly 10 years experience, his focus is SEO, product marketing, and B2B inbound strategy. When he’s not trying to fix websites and automate processes, he’s traveling and sailing around the world.

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