More articles written by Victor Antiu
Customer Success
Why Is Customer Success Important to You? CS Leaders Answer
We live in an age where the importance of customer success and its vital role within an organization …
Customer Success
Customer Success Uncovered 2024 (CSM Insights Report)
Get the inside scoop on what CSMs really think about their jobs, salaries, and career prospects, as well as the current state of the customer success industry.
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Customer Success
2023 Customer Success Year in Review – News, Resources & Trends
2023 was wild. Will 2024 be the same? Let’s find out: we’ve got articles, books, predictions and many insights from customer success’ leading voices.
Customer Success
Customer Sentiment Analysis: What’s It All About and Why You Need It
While attracting new customers is great, it’s only half the story. The true challenge comes in retaining them. …
Webinars and Podcasts
Forecastr’s Transformative Journey with Custify | Customer Webinar
In this customer webinar we dive into the remarkable story of how Forecastr significantly reduced churn by 50% through a strategic application of Custify’s insights.
Guides
2023 Quiet Quitting and Employee Satisfaction in Customer Success Study
2023 survey on the state of customer success teams with statistics and insights into challenges and difficulties faced by CS/CX staff face every day.
Webinars and Podcasts
How Onboarding can Double your NRR | Webinar
Discover the impact of the onboarding process on your net revenue retention (NRR) in our new webinar session. …
Webinars and Podcasts
Demystifying churn: How qualitative research will help you retain more customers | Webinar
In today’s webinar, Anita Toth, Chief Churn Crusher, talks more about customer interviews. In this comprehensive article, you’ll …
Webinars and Podcasts
Busting User Onboarding Myths in Customer Success | Webinar
In today’s webinar, Efehan Çelik, customer success manager at UserGuiding, debunks some of the most common user onboarding …
Webinars and Podcasts
Mistakes to Avoid When Scaling Your CS Operations | Webinar
What mistakes should you be avoiding when scaling your customer success operations? We talked to Jennifer Chiang, author …
Webinars and Podcasts
Customer Success in a Product-Led Growth Organization | Webinar
What’s the role of Customer Success in a product-led, self-service scenario? As the PLG model is dominating the …
Tools
The 30+ Best Sales Tools to Fast-track Leads | 2024 List
Sales tools are no longer just a “nice-to-have” today. They help sales reps do so much more, by …
Customer Success
Best in-person Customer success events to attend in 2022
We’ve made a new list for 2024! Check it out here. Attending events and conferences is a must …
Customer Success
2021 Customer Success Year in Review – Best News, Resources & Trends
Last year’s impact on the customer success industry was significant, to say the least. Businesses are progressively grappling …
Best Practices
Why You Need Good SaaS Offboarding Tactics Webinar
On our blog, we often talk about the importance of having a great onboarding process. That’s because, during …
Customer Success
The Full Guide to Customer Health Scores
A comprehensive article and free PDF guide to Customer Health Scores: everything you need to know about how to set them up in one place.
Tools
The 16 Best Product Tour Software to Support SaaS Onboarding | 2024 update
There are many product tour apps & software to pick from. You may already know of Intercom or WalkMe. Check out our list to discover more tools and their features!
Tools
The 36 Best Customer Feedback Tools You’ll Want to Try | 2024 Updated List
Looking for the best customer feedback tool for your business? SurveyMonkey and UseResponse are just two of many options. Read our list to discover more!
Tools
The 23 Best Free Live Chat Software Out There | 2024 updated List
We’ve reviewed the best free live chat software & made a list to help you decide on the right choice for your needs. Check out our list!