More articles written by Victor Antiu
Webinars
How Onboarding can Double your NRR | Webinar
Discover the impact of the onboarding process on your net revenue retention (NRR) in our new webinar session. …
Webinars
Demystifying churn: How qualitative research will help you retain more customers | Webinar
In today’s webinar, Anita Toth, Chief Churn Crusher, talks more about customer interviews. In this comprehensive article, you’ll …
Get more insights!
Don’t miss a post. Sign up for our weekly newsletter.
Webinars
Busting User Onboarding Myths in Customer Success | Webinar
In today’s webinar, Efehan Çelik, customer success manager at UserGuiding, debunks some of the most common user onboarding …
Webinars
Mistakes to Avoid When Scaling Your CS Operations | Webinar
What mistakes should you be avoiding when scaling your customer success operations? We talked to Jennifer Chiang, author …
Customer Success
Customer Success in a Product-Led Growth Organization | Webinar
What’s the role of Customer Success in a product-led, self-service scenario? As the PLG model is dominating the …
Tools
The 20 Best Sales Tools to Fast-track Leads | 2022 List
Sales tools are no longer just a “nice-to-have” today. They help sales reps do so much more, by …
Customer Success
Best in-person Customer success events to attend in 2022
Attending events and conferences is a must for any customer success professional. These events offer you amazing opportunities, …
Customer Success
2021 Customer Success Year in Review – Best News, Resources & Trends
Last year’s impact on the customer success industry was significant, to say the least. Businesses are progressively grappling …
Best Practices
Why You Need Good SaaS Offboarding Tactics Webinar
On our blog, we often talk about the importance of having a great onboarding process. That’s because, during …
Customer Success
The Full Guide to Customer Health Scores
A comprehensive article and free PDF guide to Customer Health Scores: everything you need to know about how to set them up in one place.
Tools
The 15 Best Product Tour Software to Support SaaS Onboarding in 2022
There are many product tour apps & software to pick from. You may already know of Intercom or WalkMe. Check out our list to discover more tools and their features!
Tools
The 26 Best Customer Feedback Tools You’ll Want to Try | 2022 Updated List
Looking for the best customer feedback tool for your business? SurveyMonkey and UseResponse are just two of many options. Read our list to discover more!
Tools
The 18 Best Free Live Chat Software Out There | 2022 updated List
We’ve reviewed the best free live chat software & made a list to help you decide on the right choice for your needs. Check out our list!