More articles written by Victor Antiu
Best Practices
Advancing Customer Experience Maturity in SaaS: Essential Milestones
The stakes have never been higher for SaaS companies when it comes to customer experience (CX). Today, a …
Tools
Salesforce CRM Review for Customer Success: Features, Use Cases, and Alternatives
The world’s #1 AI CRM – that’s Salesforce in a nutshell, and who are we to argue with …
Get more insights!
Don’t miss a post. Sign up for our weekly newsletter.
SaaS Business
The Role of Customer Success in Managing SaaS Security Incidents
Imagine this: A SaaS provider’s customer portal goes down without warning, exposing sensitive customer details due to an …
Customer Success Articles
2024 Customer Success Year in Review – News, Challenges, & Must-Reads
Explore the 2024 Customer Success wrap-up: key trends, expert predictions, and Custify’s highlights. Discover how the industry evolved and what’s shaping Customer Success in 2025.
Customer Success Articles
Customer Success Forecast 2025: Predictions and Opportunities
Customer success pros, let’s be honest—this field never stays still for long. Every year brings new challenges, innovations, …
Tools
Close CRM Review for Customer Success: Features and Limitations
A detailed review of Close CRM, covering essential features, top use cases, and benefits for Customer Success Managers seeking efficient customer relationship management.
Features
Custify Recognized as Best Customer Success Software by Tekpon
Custify wins Best Customer Success Software by Tekpon for helping SaaS companies reduce churn, boost customer lifetime value, and streamline workflows.
Guides
Personalizing CX eGuide: How to make your customers feel special using a CSP
Creating personalized experiences for your customers doesn’t have to be complicated. With the right tools in place (such as a CSP) to support you with your personalization initiatives, you can expect to see several benefits.
Customer Success Articles
Why Is Customer Success Important to You? CS Leaders Answer
We live in an age where the importance of customer success and its vital role within an organization …
Customer Success Articles
Customer Success Uncovered 2024 (CSM Insights Report)
Get the inside scoop on what CSMs really think about their jobs, salaries, and career prospects, as well as the current state of the customer success industry.
Customer Success Articles
2023 Customer Success Year in Review – News, Resources & Trends
2023 was wild. Will 2024 be the same? Let’s find out: we’ve got articles, books, predictions and many insights from customer success’ leading voices.
Customer Success Articles
Customer Sentiment Analysis: What’s It All About and Why You Need It
While attracting new customers is great, it’s only half the story. The true challenge comes in retaining them. …
Webinars and Podcasts
Forecastr’s Transformative Journey with Custify | Customer Webinar
In this customer webinar we dive into the remarkable story of how Forecastr significantly reduced churn by 50% through a strategic application of Custify’s insights.
Guides
2023 Quiet Quitting and Employee Satisfaction in Customer Success Study
2023 survey on the state of customer success teams with statistics and insights into challenges and difficulties faced by CS/CX staff face every day.
Webinars and Podcasts
How Onboarding can Double your NRR | Webinar
Discover the impact of the onboarding process on your net revenue retention (NRR) in our new webinar session. …
Webinars and Podcasts
Demystifying churn: How qualitative research will help you retain more customers | Webinar
In today’s webinar, Anita Toth, Chief Churn Crusher, talks more about customer interviews. In this comprehensive article, you’ll …
Webinars and Podcasts
Busting User Onboarding Myths in Customer Success | Webinar
In today’s webinar, Efehan Çelik, customer success manager at UserGuiding, debunks some of the most common user onboarding …
Webinars and Podcasts
Mistakes to Avoid When Scaling Your CS Operations | Webinar
What mistakes should you be avoiding when scaling your customer success operations? We talked to Jennifer Chiang, author …
Webinars and Podcasts
Customer Success in a Product-Led Growth Organization | Webinar
What’s the role of Customer Success in a product-led, self-service scenario? As the PLG model is dominating the …
Tools
The 30+ Best Sales Tools to Fast-track Leads | 2024 List
Sales tools are no longer just a “nice-to-have” today. They help sales reps do so much more, by …