Victor Antiu

Victor Antiu is the Marketing Manager at Custify. With nearly 10 years experience, his focus is product marketing and B2B inbound strategy. When he’s not trying to fix websites and automate processes, he’s traveling and sailing around the world.

More articles written by Victor Antiu

Features

Custify Recognized as Best Customer Success Software by Tekpon

Custify wins Best Customer Success Software by Tekpon for helping SaaS companies reduce churn, boost customer lifetime value, and streamline workflows.

Guides

Personalizing CX eGuide: How to make your customers feel special using a CSP

Creating personalized experiences for your customers doesn’t have to be complicated. With the right tools in place (such as a CSP) to support you with your personalization initiatives, you can expect to see several benefits.

Get more insights!

Don’t miss a post. Sign up for our weekly newsletter.

Customer Success

Why Is Customer Success Important to You? CS Leaders Answer

We live in an age where the importance of customer success and its vital role within an organization …

Customer Success

Customer Success Uncovered 2024 (CSM Insights Report)

Get the inside scoop on what CSMs really think about their jobs, salaries, and career prospects, as well as the current state of the customer success industry.

Customer Success

2023 Customer Success Year in Review – News, Resources & Trends

2023 was wild. Will 2024 be the same? Let’s find out: we’ve got articles, books, predictions and many insights from customer success’ leading voices.

Customer Success

Customer Sentiment Analysis: What’s It All About and Why You Need It

While attracting new customers is great, it’s only half the story. The true challenge comes in retaining them. …

Webinars and Podcasts

Forecastr’s Transformative Journey with Custify | Customer Webinar

In this customer webinar we dive into the remarkable story of how Forecastr significantly reduced churn by 50% through a strategic application of Custify’s insights.

Guides

2023 Quiet Quitting and Employee Satisfaction in Customer Success Study

2023 survey on the state of customer success teams with statistics and insights into challenges and difficulties faced by CS/CX staff face every day.

Webinars and Podcasts

How Onboarding can Double your NRR | Webinar

Discover the impact of the onboarding process on your net revenue retention (NRR) in our new webinar session. …

Webinars and Podcasts

Demystifying churn: How qualitative research will help you retain more customers | Webinar

In today’s webinar, Anita Toth, Chief Churn Crusher, talks more about customer interviews. In this comprehensive article, you’ll …

Webinars and Podcasts

Busting User Onboarding Myths in Customer Success | Webinar

In today’s webinar, Efehan Çelik, customer success manager at UserGuiding, debunks some of the most common user onboarding …

Webinars and Podcasts

Mistakes to Avoid When Scaling Your CS Operations | Webinar

What mistakes should you be avoiding when scaling your customer success operations? We talked to Jennifer Chiang, author …

Webinars and Podcasts

Customer Success in a Product-Led Growth Organization | Webinar

What’s the role of Customer Success in a product-led, self-service scenario? As the PLG model is dominating the …

Tools

The 30+ Best Sales Tools to Fast-track Leads | 2024 List

Sales tools are no longer just a “nice-to-have” today. They help sales reps do so much more, by …

Customer Success

Best in-person Customer success events to attend in 2022

We’ve made a new list for 2024! Check it out here. Attending events and conferences is a must …

Customer Success

2021 Customer Success Year in Review – Best News, Resources & Trends

Last year’s impact on the customer success industry was significant, to say the least. Businesses are progressively grappling …

Best Practices

Why You Need Good SaaS Offboarding Tactics Webinar

On our blog, we often talk about the importance of having a great onboarding process. That’s because, during …

Customer Success

The Full Guide to Customer Health Scores

A comprehensive article and free PDF guide to Customer Health Scores: everything you need to know about how to set them up in one place.

Tools

The 16 Best Product Tour Software to Support SaaS Onboarding | 2024 update

There are many product tour apps & software to pick from. You may already know of Intercom or WalkMe. Check out our list to discover more tools and their features!

Tools

The 37 Best Customer Feedback Tools You’ll Want to Try | 2024 Updated List

Looking for the best customer feedback tool for your business? SurveyMonkey and UseResponse are just two of many options. Read our list to discover more!

Notice:

Notice: This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the privacy policy. If you want to know more or withdraw your consent to all or some of the cookies, please refer to the privacy policy. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies.

Ok