More articles written by Victor Antiu
Webinars
Forecastr’s Transformative Journey with Custify | Customer Webinar
In this customer webinar we dive into the remarkable story of how Forecastr significantly reduced churn by 50% through a strategic application of Custify’s insights.
Guides
2023 Quiet Quitting and Employee Satisfaction in Customer Success Study
2023 survey on the state of customer success teams with statistics and insights into challenges and difficulties faced by CS/CX staff face every day.
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Webinars
How Onboarding can Double your NRR | Webinar
Discover the impact of the onboarding process on your net revenue retention (NRR) in our new webinar session. …
Webinars
Demystifying churn: How qualitative research will help you retain more customers | Webinar
In today’s webinar, Anita Toth, Chief Churn Crusher, talks more about customer interviews. In this comprehensive article, you’ll …
Webinars
Busting User Onboarding Myths in Customer Success | Webinar
In today’s webinar, Efehan Çelik, customer success manager at UserGuiding, debunks some of the most common user onboarding …
Webinars
Mistakes to Avoid When Scaling Your CS Operations | Webinar
What mistakes should you be avoiding when scaling your customer success operations? We talked to Jennifer Chiang, author …
Webinars
Customer Success in a Product-Led Growth Organization | Webinar
What’s the role of Customer Success in a product-led, self-service scenario? As the PLG model is dominating the …
Tools
The 28 Best Sales Tools to Fast-track Leads | 2023 List
Sales tools are no longer just a “nice-to-have” today. They help sales reps do so much more, by …
Customer Success
Best in-person Customer success events to attend in 2022
We’ve made a new list for 2023! Check it out here. Attending events and conferences is a must …
Customer Success
2021 Customer Success Year in Review – Best News, Resources & Trends
Last year’s impact on the customer success industry was significant, to say the least. Businesses are progressively grappling …
Best Practices
Why You Need Good SaaS Offboarding Tactics Webinar
On our blog, we often talk about the importance of having a great onboarding process. That’s because, during …
Customer Success
The Full Guide to Customer Health Scores
A comprehensive article and free PDF guide to Customer Health Scores: everything you need to know about how to set them up in one place.
Tools
The 16 Best Product Tour Software to Support SaaS Onboarding | 2023 update
There are many product tour apps & software to pick from. You may already know of Intercom or WalkMe. Check out our list to discover more tools and their features!
Tools
The 30 Best Customer Feedback Tools You’ll Want to Try | 2023 Updated List
Looking for the best customer feedback tool for your business? SurveyMonkey and UseResponse are just two of many options. Read our list to discover more!
Tools
The 20 Best Free Live Chat Software Out There | 2023 updated List
We’ve reviewed the best free live chat software & made a list to help you decide on the right choice for your needs. Check out our list!