Customer Success
Resources to build your customer success business
Customer Success
The 16 Essential Customer Success Books for the Modern CSM | 2021 List
We found the essential customer success books every CSM needs to read. Pick your next read and discover the latest tactics to reduce churn and grow revenue.
Customer Success
Why Do I Need Customer Success Software?
Customer Success software greatly improves your team’s efficiency. Here’s why your team needs a dedicated CS platform.
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Customer Success
Understanding What Customer Success Vectors Are and Why You Need to Ditch Your KPIs
Learn about customer success vectors and how they help you understand where your customer’s experience is heading compared to where they expect it to go.
Customer Success
What Is a Customer Success Representative & Why Do You Need One?
Learn how to ace the customer success representative interview, and what it takes to be the best.
Customer Success
The Full Guide to Customer Health Scores
A comprehensive article and free PDF guide to Customer Health Scores: everything you need to know about how to set them up in one place.
Customer Success
Customer Success: Common Fails and How To Avoid Them
Marketers, entrepreneurs, and solopreneurs could consider customer success the be-all-end-all when it comes to their company’s longevity. And …
Customer Success
Customer Churn – The Ultimate Guide to Reducing Churn
The definitive guide on SaaS churn: everything we know about preventing customer churn and reducing MRR churn with examples.