Customer Success

Tips and ideas to help you delight your customers

Customer Success

The Secret to Efficient EBRs for SaaS and Customer Success

The question of executive business reviews brings up an interesting debate: are EBRs even necessary? What about QBRs? …

Customer Success

Customer Success Predictions for 2023

In our 2022 Customer Success Year in Review article, we explored a few CS trends that will emerge …

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Customer Success

Customer success events and conferences for CS professionals in 2023

2023 is here and it comes with new opportunities and challenges. Last year was the first year since …

Customer Success

Aligning with Customer Success – Promoting Cross-Departmental Collaboration

Unaligned goals and KPIs have been a challenge of customer success teams since day one. Sadly, even today …

Customer Success

2022 Customer Success Year in Review – News, Resources & Trends

Depending on who you ask, 2022 has not exactly been a walk in the park for the SaaS …

Customer Success

Using Customer Success Analytics vs Product Analytics

According to Forrester Research, more than 72% of companies state that improving customer success is their first priority. …

Customer Success

8 Common Mistakes When Building Customer Success Teams

By now, you must have read more than a few articles about how to build the perfect customer …

Customer Success

6 Inspiring Customer Success Stories of Focus, Loyalty, and Teamwork

Customer success is a field where stories abound. And most of them are great! Today, in this article, …

Customer Success

Why Implementation isn’t Onboarding

Sales just closed a HUGE deal and handed it over to you, the customer’s new CSM. With a …

Customer Success

The Ideal Sales to Customer Success Handoff

Imagine a perfect sync between your customer success and sales departments. For some, it’s a good dream. For …

Customer Success

How Customer Success and Product Management Teams Can Work Together

Customer success working closely with the product team can seem like a luxury for most companies. But it …

Customer Success

The 13 Most Eye-opening Customer Success Webinars | 2022 List

Since the CS world is constantly full of brilliant talks, we know many of you’ve been waiting for …

Customer Success

What Is Customer Effort Score and How Is CES Calculated?

It is commonly believed that customer loyalty is reached through great, delightful customer service. But it was later …

Customer Success

QBRs for SaaS and What They Mean for Customer Success

As a SaaS business, one of the best ways to ensure continual growth with your customers is to …

Customer Success

What’s the Difference Between Your CRM and Customer Success Software?

Companies have been implementing Customer Relationship Management strategies to boost product sales for a while now. However, in …

Customer Success

Is Customer Success a Good Career? Yes. Let’s Explain Why!

Customer Success is a relatively new role that has emerged with the movement towards subscription-based software models. Although …

Customer Success

Best in-person Customer success events to attend in 2022

Attending events and conferences is a must for any customer success professional. These events offer you amazing opportunities, …

Customer Success

Tech-touch can be the new high-touch in customer success

The SaaS market is currently growing by 18% each year and 99% of businesses use at least one …

Customer Success

The 13 Best Customer Success Podcasts to Grow Your Career | 2022 List

Podcasts are a simple and fun way to stay in touch with the new concepts and ideas in …

Customer Success

2021 Customer Success Year in Review – Best News, Resources & Trends

Last year’s impact on the customer success industry was significant, to say the least. Businesses are progressively grappling …

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