Customer Success
7 key elements for a winning customer success plan
A customer success plan helps your customers reach their goals with your product. It outlines strategies and actions …
Customer Success
Key takeaways from our first event with the CS Community in Romania – CS Bites & Bonds
On July 9th, 2024, I had the pleasure of participating in a fantastic event – our first CS …
Customer Success
Customer Feedback Loops: Gathering Insights For Continuous Improvement
Just relying on occasional surveys or random feedback won’t cut it anymore. To really understand your customers’ needs …
Customer Success
Tips to Excel at Customer Happiness (It’s Not What You Think)
No matter how similar they seem, customer satisfaction isn’t customer happiness. In fact, both these concepts are miles …
Customer Success
What Is Customer Delight? The Ultimate Guide
Customers are the soul of every business. This is why brands, including SaaS, do everything to keep their …
Customer Success
Customer Testimonials: How to Use Them Effectively
Customer testimonials are a very strong social signal. The only challenge is that you need to create testimonials that are convincing, honest, and relatable.
Customer Success
The Leadership Blueprint for a Customer-Centric Organization
Customer-centricity has become a hallmark of successful businesses in today’s highly competitive market. The tiny word “Customer-centricity” is …
Customer Success
How Value Moments Drive Growth and Customer Success
Let us begin with a few eye-opening statistics. Emplifi reports that 61% of customers will pay at least …
Customer Success
Why Is Customer Success Important to You? CS Leaders Answer
We live in an age where the importance of customer success and its vital role within an organization …
Customer Success
How an Upskilling Strategy Can Level Up Your CSMs
There’s no need to beat around the bush – SaaS is changing. We’re seeing it all around us. …
Customer Success
CSM Ratio: One-to-Many vs One-to-One vs Many-to-One vs Many-to-Many
If you’ve ever been at a loss when deciding how many accounts to assign per CSM or vice-versa, …
Customer Success
How to Build a Churn Prediction Model that Works
Our lives in customer success are in a constant state of guesstimating our customers’ sentiment as to our …
Customer Success
CSP: The Catalyst for Customer Success in SaaS
Amidst the chaos of Google Sheets reports and CRM clutter, lies the catalyst for customer success in your …
Customer Success
Customer Success Uncovered 2024 (CSM Insights Report)
Get the inside scoop on what CSMs really think about their jobs, salaries, and career prospects, as well as the current state of the customer success industry.
Customer Success
Top 14 Customer Success Events and Conferences to Join in 2024
The first month of 2024 is already gone! Have you decided which customer success events and conferences you …
Customer Success
Challenges of Talent Acquisition and Retention in CS Teams
The Impact of CS in Today’s Businesses In today’s dynamic business landscape, Customer Success takes center stage, captivating …
Customer Success
2024’s Top Trends in Personalized Customer Service in the Age of AI
According to the Forbes Advisor survey, more than half of businesses (56%) are using AI for customer service. …
Customer Success
2023 Customer Success Year in Review – News, Resources & Trends
2023 was wild. Will 2024 be the same? Let’s find out: we’ve got articles, books, predictions and many insights from customer success’ leading voices.
Customer Success
What’s the Cost-Benefit Analysis and How You Can Make the Best Use of It in SaaS & CS
When you’re looking to prioritize customer requests in customer success, it can be challenging to find the correct, …
Customer Success
Customer Sentiment Analysis: What’s It All About and Why You Need It
While attracting new customers is great, it’s only half the story. The true challenge comes in retaining them. …