Customer Success Articles
Structuring Customer Success Bonuses: Insights from Industry Experts
A well-designed Customer Success bonus structure should drive proactive behaviors, encourage customer retention, and align with business growth …
Customer Success Articles
7 Innovative Ways to Build and Maintain Customer Relationships
Cultivating customer loyalty can pay dividends in the long-term. In SaaS, repeat business isn’t just beneficial—it’s critical for …
Customer Success Articles
Why Diversifying Sales Channels Is Key to Customer Success
Leading a customer success team means you’re always focused on ensuring clients have the support they need. Your …
Customer Success Articles
The Customer Success Playbook for Beginner CSMs
When you’re starting out in customer success, it can feel like behind any door you open hides a …
Customer Success Articles
Unlocking Customer Success with Custify: A Powerful Customer Success Platform
Custify is excited to share that its innovative approach to customer success has garnered attention from Research.com, a …
Customer Success Articles
Empowering Your Customers: Effective Support Strategies and Communication Management Software
Did you know that 82% of customers stay loyal after a positive service interaction? Yet, only a fraction …
Customer Success Articles
How to Be a Customer Success Leader? Top CS Professionals Answer
Customer success is one of the most rewarding careers on the rise at this point. More and more …
Customer Success Articles
2024 Customer Success Year in Review – News, Challenges, & Must-Reads
Explore the 2024 Customer Success wrap-up: key trends, expert predictions, and Custify’s highlights. Discover how the industry evolved and what’s shaping Customer Success in 2025.
Customer Success Articles
Customer Success Forecast 2025: Predictions and Opportunities
Customer success pros, let’s be honest—this field never stays still for long. Every year brings new challenges, innovations, …
Customer Success Articles
16 Customer Success Events and Conferences you need to attend in 2025
Attending customer success events and conferences is an amazing way to connect with like-minded professionals and grow your …
Customer Success Articles
What Is Customer Enablement? Effective Strategies and Programs
Customer enablement isn’t simply support with a fancy twist. It’s a sustained business function determined to empower customers, …
Customer Success Articles
Using Churn Data to Improve Sales Prospecting and Qualification
Within SaaS, there’s almost always a natural divide between CS and Sales. Take an average Salesperson and ask …
Customer Success Articles
10 ͏Tip͏s to͏ Ba͏lance Cu͏stom͏e͏r͏ Suc͏͏͏ces͏s Initiati͏ves w͏͏it͏h Cost Ma͏n͏ag͏ement in S͏aa͏S͏
You͏r cus͏to͏m͏͏͏er succ͏ess͏ team͏ is ͏͏r͏unning ͏͏f͏u͏ll ͏t͏hrot͏tle,͏ pu͏͏tting͏͏ o͏ut͏ ͏fir͏e͏s and ke͏eping ͏clie͏n͏ts ͏h͏app͏y. ͏But͏ ͏then, you …
Customer Success Articles
Boost Sales Funnel Efficiency with Customer Archetypes: A Step-by-Step Guide
An effective sales funnel can make or break your business. But did you know that, according to Salesforce, …
Customer Success Articles
What Is Customer Value Maximization and How to Achieve It
Customer success has always had a complex identity crisis. Let me explain: 93.7% of companies measure CS impact …
Customer Success Articles
How to Do a Customer Exit Interview
The customer exit interview isn’t a desired moment. After all, who wants to see their clients leaving, right? …
Customer Success Articles
What Is Customer Success? Comprehensive Definition, Analysis & Overview
What is customer success, and why is it important? In this article, I’ll dive into the essence of …
Customer Success Articles
7 key elements for a winning customer success plan
A customer success plan helps your customers reach their goals with your product. It outlines strategies and actions …
Customer Success Articles
Key takeaways from our first event with the CS Community in Romania – CS Bites & Bonds
On July 9th, 2024, I had the pleasure of participating in a fantastic event – our first CS …
Customer Success Articles
Customer Feedback Loops: Gathering Insights For Continuous Improvement
Just relying on occasional surveys or random feedback won’t cut it anymore. To really understand your customers’ needs …