Customer Success
The Secret to Efficient EBRs for SaaS and Customer Success
The question of executive business reviews brings up an interesting debate: are EBRs even necessary? What about QBRs? …
Customer Success
Customer Success Predictions for 2023
In our 2022 Customer Success Year in Review article, we explored a few CS trends that will emerge …
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Customer Success
Customer success events and conferences for CS professionals in 2023
2023 is here and it comes with new opportunities and challenges. Last year was the first year since …
Customer Success
Aligning with Customer Success – Promoting Cross-Departmental Collaboration
Unaligned goals and KPIs have been a challenge of customer success teams since day one. Sadly, even today …
Customer Success
2022 Customer Success Year in Review – News, Resources & Trends
Depending on who you ask, 2022 has not exactly been a walk in the park for the SaaS …
Customer Success
Using Customer Success Analytics vs Product Analytics
According to Forrester Research, more than 72% of companies state that improving customer success is their first priority. …
Customer Success
8 Common Mistakes When Building Customer Success Teams
By now, you must have read more than a few articles about how to build the perfect customer …
Customer Success
6 Inspiring Customer Success Stories of Focus, Loyalty, and Teamwork
Customer success is a field where stories abound. And most of them are great! Today, in this article, …
Customer Success
Why Implementation isn’t Onboarding
Sales just closed a HUGE deal and handed it over to you, the customer’s new CSM. With a …
Customer Success
The Ideal Sales to Customer Success Handoff
Imagine a perfect sync between your customer success and sales departments. For some, it’s a good dream. For …
Customer Success
How Customer Success and Product Management Teams Can Work Together
Customer success working closely with the product team can seem like a luxury for most companies. But it …
Customer Success
The 13 Most Eye-opening Customer Success Webinars | 2022 List
Since the CS world is constantly full of brilliant talks, we know many of you’ve been waiting for …
Customer Success
What Is Customer Effort Score and How Is CES Calculated?
It is commonly believed that customer loyalty is reached through great, delightful customer service. But it was later …
Customer Success
QBRs for SaaS and What They Mean for Customer Success
As a SaaS business, one of the best ways to ensure continual growth with your customers is to …
Customer Success
What’s the Difference Between Your CRM and Customer Success Software?
Companies have been implementing Customer Relationship Management strategies to boost product sales for a while now. However, in …
Customer Success
Is Customer Success a Good Career? Yes. Let’s Explain Why!
Customer Success is a relatively new role that has emerged with the movement towards subscription-based software models. Although …
Customer Success
Best in-person Customer success events to attend in 2022
Attending events and conferences is a must for any customer success professional. These events offer you amazing opportunities, …
Customer Success
Tech-touch can be the new high-touch in customer success
The SaaS market is currently growing by 18% each year and 99% of businesses use at least one …
Customer Success
The 13 Best Customer Success Podcasts to Grow Your Career | 2022 List
Podcasts are a simple and fun way to stay in touch with the new concepts and ideas in …
Customer Success
2021 Customer Success Year in Review – Best News, Resources & Trends
Last year’s impact on the customer success industry was significant, to say the least. Businesses are progressively grappling …