Attending customer success events is one of the most effective ways to connect with experts, benchmark your strategy, and discover the tools and frameworks that can elevate your team’s performance. To help you plan ahead, we compiled the top Customer Success and Customer Experience events to attend in 2026.
At the end of the article, you’ll also find a list of community-led meetups where you can connect with local CS professionals.
Best Conferences and Customer Success Events | 2026 Edition
1. Customer Success Summit 2026 (Customer Success Collective)
When & Where:
Washington, DC – January 28, 2026
Austin, TX – February 24–25, 2026
Denver, CO – April 1–2, 2026
Amsterdam – May 28–29, 2026
San Francisco, CA – September 15–16, 2026
Customer Success Collective continues to run the largest global series of CS-focused conferences. Each edition offers deep-dive sessions on modern CS operating models, AI-enabled customer success, CS Ops maturity, and product-led retention strategies.
Expect hands-on workshops, executive panels, and practical frameworks covering adoption, expansion, health scoring, and digital CS. The events also provide great networking opportunities with Heads of CS, CCOs, and CS Ops leaders from top SaaS companies.
Check out all of the summits from Customer Success Collective.
2. All Access: Future of Customer Listening 2026 (CX Network)
When: February 24, 2026
Where: Online
Hosted by CX Network, All Access: Future of Customer Listening 2026 is a free, fully online event that explores how AI, predictive analytics, and NLP are transforming how brands listen to customer feedback. As organizations move beyond traditional surveys, this virtual conference highlights how to capture unfiltered, real-time customer insights through voice and text, and how to convert that insight into personalization, loyalty, and trust.
Built around Gartner’s prediction that 60% of VoC programs will incorporate real-time conversational data by 2025, this event brings together industry researchers, service designers, and CX practitioners to show what’s next in customer listening.
Key themes include:
- AI-powered listening: How organizations are using natural language processing (NLP) to uncover patterns in customer interactions across channels.
- Hyper-personalization: Using AI to tailor experiences based on individual customer behavior and sentiment.
- Predictive VoC models: Anticipating friction, churn, and unmet needs using real-time feedback loops.
- Survey optimization: Rethinking how and when surveys are used to minimize drop-off and enhance data quality.
- Trust-building through insight: Incorporating VoC into brand transparency, loyalty programs, and emotional connection strategies.
Featured speakers:
- Olivia Lucas, Senior Service Designer, Electronic Arts
- Natasha den Dekker, Lead User Researcher, Santander
- Melanie Mingas, Editor-in-Chief, CX Network
This event is ideal for CS and CX professionals looking to improve their customer insight programs with scalable, AI-powered tools. As part of the All Access series, attendees also gain complimentary access to CX Network’s growing library of reports, on-demand sessions, and case studies.
3. Customer Experience Conference (TCC Europe) 2026
When: February 26th, 2026
Where: London, UK
The Customer Experience Conference London returns for its 11th year, bringing together more than 35 cross-sector CX leaders for a high-impact, case-study-driven day dedicated to the future of customer experience. Designed by CX practitioners, for CX practitioners, this one-day summit delivers practical insights into how changing consumer habits, AI advancements, and economic pressures are reshaping customer expectations in 2026 and beyond.
This conference stands out for its sharp focus on real-world CX execution. Attendees gain access to proven frameworks for end-to-end omnichannel journey design, inclusive chatbot development, and next-gen personalization that goes beyond basic segmentation. With a strong emphasis on actionable AI, the event moves past theoretical discussions to showcase how leading brands are successfully integrating automation while preserving human connection.
Key content pillars include:
- Customer expectations in 2026 & beyond: How shifts in spending, sentiment, and demographic behavior shape CX strategy.
- Actionable AI: Practical use cases that balance automation with empathy to elevate service.
- Omnichannel excellence: How to build seamless journeys across digital, mobile, and retail touchpoints.
- Hyper-personalization: Techniques for tailoring experiences at scale to drive loyalty and conversion.
Register here for the Customer Experience Conference.
4. Qualtrics X4: Experience Management Summit 2026
When: March 17–19, 2026
Where: Seattle, WA
X4 is Qualtrics’ flagship event for experience management leaders in customer, employee, brand, and product experience. The 2026 edition will take place in Seattle and offers three full days of sessions, demos, networking, and hands-on learning focused on turning insight into action.
This year’s theme is how AI is changing experience management. Attendees will see how “experience agents” use AI to anticipate needs, reduce friction, and improve results. Keynotes, real-life case studies, and Basecamp sessions will explore what works and how to scale it.
Topics include:
- AI in customer and employee experience
- Personalizing experiences across journeys
- Feedback-to-action frameworks
- Real-time insights from voice, survey, and behavior data
- Measuring and improving business impact
X4 is ideal for CS, CX, and EX leaders who want to sharpen their programs, modernize their tech stack, and learn directly from global brands. Register for the event here.
5. Customer Contact East 2026
When: April 12–15, 2026
Where: Fort Lauderdale, FL
Customer Contact East is part of Frost & Sullivan’s Executive MindXchange series, known for its interactive format and peer-driven learning. This four-day event brings together senior leaders in customer experience, service, and support to explore new strategies for navigating change, accelerating automation, and delivering more personalized experiences.
Rather than traditional keynotes, the agenda includes working sessions, collaboration labs, and dynamic panels, where every participant contributes to the conversation. Attendees gain practical takeaways across leadership, AI integration, employee experience, and digital transformation.
Key themes include:
- Human + AI collaboration in contact centers
- Coaching and performance management for hybrid teams
- Unified data strategies and real-time analytics
- Managing CX change and evolving customer expectations
- Leadership development and burnout prevention
With a focus on real-world challenges and high-quality networking, this event is ideal for customer-focused executives looking to build resilient, data-driven, and people-first organizations. Get your tickets to the event.
6. Adobe Summit 2026
When: April 20-22, 2026
Where: Las Vegas + Online
Adobe Summit is one of the largest conferences for digital experience, bringing together marketing, CX, and tech professionals to explore how AI and creativity drive business growth. The 2026 edition offers 200+ expert-led sessions and hands-on labs across 12 tracks focused on customer journeys, personalization, and AI-powered content creation.
Attendees can expect deep dives into Adobe’s AI-native platform, real-world use cases from top global brands, and previews of new innovations in customer experience design. Topics include journey orchestration, real-time personalization, content velocity, and data-driven engagement.
Adobe also offers preconference training (April 19) and free certification exams for in-person attendees.
Can’t join in Las Vegas? You can attend online for free and stream keynotes, demos, and featured sessions.
7. Contact Centre Summit Madrid
When: May 27–28, 2026
Where: Madrid, Spain
Now in its 18th year, the Contact Centre Summit Madrid brings together customer operations leaders, automation experts, and service transformation professionals from across Europe. The two-day conference focuses on the evolving role of contact centres as strategic experience hubs, where AI, data, and empowered agents work together to improve service, retention, and trust.
Day 1 is all about orchestration, with sessions on AI-powered routing, real-time analytics, and designing end-to-end customer journeys across channels. Day 2 shifts to the human side of service, with practical strategies for agent empowerment, coaching, and emotional connection at scale.
Key topics include:
- AI-assisted customer journey orchestration
- Predictive service intelligence and intent detection
- Agent experience (AX) and human-machine collaboration
- Digital empathy and trust-building
- Responsible automation and ethics in service design
With attendees from banking, telecom, retail, insurance, and healthcare, this event offers strong cross-industry benchmarking, real-world case studies, and actionable takeaways for any organization running a support or contact operation. Get your ticket to the CC Summit in Madrid.
8. Pulse Conference by Gainsight 2026
When: May 28–29, 2026
Where: Las Vegas, NV
Gainsight Pulse is one of the largest global conferences dedicated to Customer Success and Product professionals. Known for its vibrant community, big-name speakers, and electric energy, Pulse 2026 will gather over 2,500 attendees for two days of actionable insights, AI-focused sessions, and unforgettable networking.
The agenda includes 75+ breakout sessions, keynotes, and hands-on workshops covering topics like AI-powered success strategies, expansion growth, personalized onboarding, and next-gen CS playbooks. Expect real-world insights from CS leaders at top SaaS companies, with a strong focus on measurable impact and team enablement.
Highlights for 2026 include:
- AI-driven insights for customer retention and expansion
- Hands-on workshops and Pulse Academy Live sessions
125+ speakers from across Customer Success and Product - Networking lounges, Braindates, and even the return of “Puppies of Pulse”
- Access to sponsors and demos from 25+ CS and CX innovators
With an energetic community, career-boosting content, and a legendary afterparty, Pulse remains a can’t-miss event for anyone building or scaling customer-centric organizations. Register for the event.
9. Customer Experience Strategies Summit (CXS) 2026
When: May 12–13, 2026
Where: Hilton Toronto Airport Hotel & Suites, Toronto, ON
The 14th Annual Customer Experience Strategies Summit is Canada’s leading CX and CS event, bringing together top practitioners and executives for two days of cutting-edge content and networking. After the success of its 2025 edition, the 2026 summit promises an even more hands-on and ROI-driven experience.
Attendees can expect to learn how to shift from reactive CX operations to proactive, revenue-generating strategies, with sessions focused on personalization, journey orchestration, AI-powered tools, and building trust through data. The summit is structured around both in-person and virtual formats, including interactive workshops, curated networking, and expert panels.
Key themes for 2026:
- AI-enhanced personalization and automation
- Journey orchestration for proactive service
- Proven CS frameworks for driving upsell, retention, and renewals
- Cross-functional CX strategy alignment
- Building customer loyalty through humanized, data-driven interactions
With 40+ speakers, 20+ hours of content, and a hybrid experience tailored to maximize learning and engagement, this is a must-attend for CX and CS professionals across industries like SaaS, telecom, finance, healthcare, and ecommerce. Register for the Customer Experience Summit.
10. CCW Europe 2026
When: October 5–7, 2026
Where: Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands
As the European flagship of the world’s largest customer contact event series, CCW Europe Summit 2026 is set to bring together over 550+ CX, customer contact, and digital service leaders from across the continent. Hosted in the heart of Amsterdam, the summit offers a rich blend of future-focused content, hands-on collaboration, and peer benchmarking at scale.
What to expect in 2026:
- 100+ Industry-leading speakers: Learn directly from senior executives at brands like ING, Lidl, Booking.com, UNIQA, Dropbox, and others shaping CX innovation across Europe.
- 60+ sessions and workshops: Ranging from deep-dive tracks on AI-driven contact centers, digital transformation, and customer-centric design to hands-on hackathons and solution showcases.
- Cross-sector collaboration: CCW Europe fosters real-world learning across finance, retail, telecom, travel, and tech – ideal for gaining insights beyond your industry vertical.
CCW Europe is not just a summit; it’s a movement for CX transformation in the region. With a balance of tech-forward insights and human-centered strategy, the event provides high-value takeaways whether you’re just starting your transformation journey or scaling enterprise-wide success.
11. Customer Engagement Summit 2026
When: October 7–8, 2026
Where: London, UK
The Engage Customer Summit is the UK’s #1 customer engagement conference, bringing together CX leaders, marketers, data strategists, and digital innovators from top global brands.
Now in its 15th year and expanding to a two-day format, this event attracts thousands of high-level decision-makers across industries, all focused on transforming customer relationships through smarter engagement strategies, AI integration, and omnichannel innovation.
Set in the heart of London at Evolution Battersea, the summit delivers real-world insights through case studies, deep-dive tracks, and curated networking opportunities. If you’re driving CX strategy, this is the event that sets the agenda for the year ahead.
Why attend Engage Customer Summit 2026?
- Built for senior decision-makers: Learn directly from customer engagement leaders at major global brands like IKEA, Dr. Martens, Harrods, Ford, and Bupa as they share cutting-edge strategies and success stories.
- Topic-specific content tracks: Explore six immersive stages dedicated to CXM, loyalty and retention, CRM, contact centres, engagement marketing, and data analytics, each packed with case studies, future-forward tech, and tactical guidance.
Engage Customer Summit 2026 promises practical insights, provocative keynotes, and transformative tools to elevate your customer engagement strategy.
12. CCW (Customer Contact Week) 2026
When: October 7–9, 2026
Where: Omni Nashville Hotel, Nashville, TN
Customer Contact Week (CCW) Nashville is part of the globally recognized CCW series, bringing together leaders in customer contact, service, and experience to share proven strategies, emerging tech, and operational insights. With a strong focus on practical transformation, CCW Nashville is designed for executives looking to elevate agent performance, customer satisfaction, and operational efficiency.
Spanning three high-impact days, the event features 50+ speakers from top brands in financial services, retail, healthcare, and tech. Attendees will dive into real-world use cases, expert-led panels, and interactive workshops across 9 core themes, including AI and emerging tech, workforce engagement, channel innovation, and CX strategy.
Key themes for 2026 include:
- AI and automation for contact center efficiency
- Workforce management and agent experience
- Operational excellence and digital transformation
- Customer insight, personalization, and data strategy
- Leadership, DEI, and culture transformation
Beyond learning, CCW Nashville fosters community and inspiration through live tech demos, one-on-one meetings with solution providers, and peer networking. The event also hosts CCWomen, a professional community elevating women in customer contact leadership through dedicated sessions and mentorship.
Whether you’re optimizing a contact center, launching CX automation, or building customer trust at scale, CCW Nashville delivers insights that go beyond theory, straight to execution.
13. TSIA World: INTERACT 2026
When: October 19–21, 2026
Where: Las Vegas
TSIA World Envision is a flagship event for technology and services leaders focused on long-term growth, AI adoption, and XaaS transformation. Hosted by the Technology & Services Industry Association, this three-day conference brings together executives across customer success, support, renewals, and managed services to explore practical frameworks for adapting to change and delivering recurring value.
With a research-driven approach, Envision emphasizes data-backed strategies, benchmarking, and case studies from leading tech firms. Attendees engage in peer-led discussions, TSIA research briefings, and sessions designed to address both strategic and operational challenges in tech service delivery.
Key themes include:
- AI economics and alignment in services
- Reducing churn and increasing expansion in subscription models
- Driving CS ROI under board-level scrutiny
- Building adaptive service organizations for future resilience
- Cross-functional collaboration in XaaS growth models
TSIA World Envision is ideal for CS and CX professionals in SaaS, enterprise IT, and complex service organizations looking to future-proof their operating models and scale efficiently. Learn more about TSIA events.
14. Web Summit Lisbon 2026
When: November 9–12, 2026
Where: Lisbon, Portugal
Web Summit is one of the world’s largest and most influential technology conferences, bringing together founders, CEOs, policymakers, creatives, investors, and media from more than 160 countries.
Held annually in Lisbon, the event serves as a global crossroads for innovation, spotlighting the latest in AI, digital transformation, startup growth, and consumer tech trends. Whether you’re a startup seeking funding, a tech leader launching new products, or an investor scouting the next unicorn, Web Summit delivers a high-impact environment designed for connection and growth.
Why attend Web Summit 2026?
Global visionaries take the stage: Hear from leaders at companies like Meta, Apple, Mercedes-AMG F1, and Replit as they share what’s next in AI, content creation, business transformation, and global tech regulation.
- Cross-industry, future-focused content: Explore 20+ content tracks across startup growth, AI ethics, digital marketing, climate tech, creative tools, fintech, and more — all designed to inform your next strategic move.
- Networking at scale: With over 70,000 attendees, Web Summit offers curated meetups, startup-investor matchmaking, speaker Q&As, and informal connections from expo halls to rooftop mixers.
If you’re looking to shape the future of your company, Web Summit 2026 is the place to be.
15. Forrester CX Summit North America 2026
When: TBA
Where: TBA
Forrester’s CX Summit North America is one of the most highly regarded customer experience conferences in the industry. Each year, it gathers CX professionals, digital leaders, and B2C marketers to align business strategies with brand promises and customer expectations. The event is anchored by Forrester’s Total Experience framework, a comprehensive approach to integrating customer, employee, brand, and digital experiences.
The 2025 edition centered on the theme “The Total Experience: Your Brand, Their Journey” and introduced the Total Experience Score, a transformative metric that links experience maturity to revenue growth, with leaders achieving up to 3.5x business growth.
- Deeper insights into AI-enhanced customer journeys and predictive engagement
- Leadership-focused tracks, including the Executive Leadership Exchange and the Forrester Women’s Leadership Program
- Research-backed strategies for aligning customer insights with revenue growth
- Certification programs for CX professionals seeking competitive credentials
Forrester’s events are known for being vendor-neutral and insight-rich, delivering actionable content without product pitches or fluff. CX Summit North America is especially impactful for leaders looking to future-proof their CX strategy and embed long-term customer loyalty into their brand DNA.
16. CXFS (Customer Experience for Financial Services) 2026
When: TBA
Where: TBA
CXFS is the leading customer experience conference dedicated exclusively to the financial services sector, bringing together senior executives from banks, credit unions, fintechs, insurance companies, and wealth management firms.
The event is designed to help CX, UX, and product leaders tackle common industry challenges, from digitizing customer journeys to improving retention in a competitive, regulated environment. Whether you’re a legacy institution adapting to modern expectations or a challenger brand scaling trust and experience, CXFS provides practical insights tailored to the financial world.
Why attend CXFS 2026?
- Senior-level speakers only: Hear from SVPs, heads of CX, and C-suite leaders at major financial brands as they share candid case studies and success stories.
- Tactical + strategic content: Learn what’s working (and what’s not) from top organizations leading CX innovation, including sessions on AI, personalization, and data governance.
CXFS has been praised by attendees as “career-shaping,” “thought-provoking,” and “the most valuable financial CX event of the year.” If you’re looking to transform your customer experience strategy for the digital age, this is the place to be.
Regional Community Events for Customer Success Professionals
Customer Success Snack
Customer Success Snack is a hyper-local event series bringing together Customer Success professionals in key European cities for early morning networking, learning, and authentic conversation.
Hosted by CS leaders and innovative companies, each Snack creates a relaxed, intimate space for practitioners to exchange insights, tackle common challenges, and build meaningful connections over coffee and croissants.
The 2026 edition continues its mission to foster real community, with sessions taking place in major tech hubs across Europe. Whether you’re a solo CSM, a VP of CS, or exploring career growth, you’ll walk away with practical takeaways and a stronger professional network.
Upcoming 2026 Customer Success Snack Dates:
Amsterdam: March 13, 2026 @ Mollie Office
Paris: March 13, 2026 @ SAP Office
Berlin: March 20, 2026 @ doinstruct & Superchat Office
Ghent: March 27, 2026 @ Bizzcontrol Office
Copenhagen: April 24, 2026 @ Dixa Office
Hamburg: April 24, 2026 @ ECDB Office
Check out all of the Customer Success Snacks events.
CS Connect
CS Connect’s Bites & Bonds is a relaxed, in-person meetup series tailored for Customer Success professionals looking to connect, share strategies, and build community. These after-work gatherings blend practical insights with casual networking across top European cities.
Recent and upcoming locations include Brussels, Frankfurt, Lisbon, and more, with 2026 events already rolling out, such as the Brussels meetup on February 20, 2026.
Whether you’re swapping retention strategies or just grabbing a drink with peers, CS Connect is about real talk, not slideshows. Check out all of the CS Connect events.
These community-driven events are perfect for localized networking and informal learning.
Join customer experience and success events next year
With a strong lineup of Customer Success and Customer Experience events across 2026, there’s never been a better time to expand your skills, refine your strategy, and grow your network.
From large-scale global conferences to intimate regional meetups, each event offers unique insights and practical value for CS professionals at every stage of their career.
