Podcasts are a simple and fun way to stay in touch with the new concepts and ideas in the Customer Success industry. You can go about your day while also improving your know-how and keeping up with the latest trends.
To help you do that, we put together a list of the customer success podcasts that have the potential of shaping tomorrow’s strategies and tactics. Let’s dive in!
1. Churn.FM
Hosted by: Andrew Michael
Churn.FM is one of the longest-running customer success podcasts on this list, with over 100 aired podcast episodes. This podcast has a clear focus on churn and customer retention and is packed with useful information for people Customer Success Managers. Some of the most recent famous guests on Churn.FM are Wayne McCulloch, Global Head of Customer Success at Google Cloud and Teresa Anania, VP of Global Customer Success and Renewals at Zendesk.
Where to listen to Churn.FM:
2. Decoding the Customer
Hosted by: Julia Ahlfeldt
The latest episode of this podcast was released on September 3rd 2020. During its run, it was a great source of Customer Experience ideas, best practices, and success stories. Podcast host Julia Ahlfeldt, customer experience and business strategy expert has had many well-known guests, like Customer Experience Design Partner with Verizon Business Group, Michelle Morris and customer experience expert and industry pioneer, Jeanne Bliss.
Where to listen to Decoding the Customer:
3. Churn Hacking: A Customer Success Podcast
Hosted by: Daniel Nathan
This fresh podcast premiered on June 14th 2020 and it’s basically a series of interviews with Customer Success & Support leaders and inspirational speakers, meant to analyze their career trajectories and share their views on the industry. With guests like Derek Pawsey, Head of Customer Journey at Wix.com and Tom Ronen, Head of Customer Success at Monday, you will take away best practices that you can use successfully in your daily Customer Success roles.
Where to listen to Churn Hacking: A Customer Success Podcast:
4. Women in Customer Success
Hosted by: Marija S. Pilley
This refreshing and informative podcast focuses on women’s professional experiences in the Customer Success industry. The host, Marija S. Pilley is one of the brightest minds in the industry and her guests are all women with great know-how. Some of the guests she’s had on the show so far are Violaine, CEO of Customer Success Network, and a Senior Manager of Customer Success at Slack, and Donna Weber, customer onboarding expert and the author of Onboarding Matters.
Where to listen to Women in Customer Success:
5. Talking Customer Success
Hosted by: Thomas Connery
As the host himself puts it, Talking Customer Success “was created to promote the value of customer success within the enterprise and small business”. Two of the names that have shared their Customer Success wisdom on this podcast are Matt Barnett, known as ‘Papa Bear’ at Bonjoro and Andy Quintana, the founder of Slydeck. The show has taken a few breaks over the years so it is unclear whether it is currently on a hiatus or its run has ended.
Where to listen to Talking Customer Success:
6. Customer Uplift
Hosted by: Jon Triggs
Listen to Customer Uplift to learn various tips and tricks and get insights from customer success professionals on topics like leveraging emotional intelligence in Customer Success and adding value to customers. All episodes are must-listens but we particularly recommend the ones with Ashna Patel – Manager of Customer Success at Ascent Cloud and Elisabeth Courland, Digital Customer Success Manager at Talentsoft.
Where to listen to Customer Uplift:
7. Masters of SaaS
Hosted by: Todd Chambers
Masters of Saas touches on many aspects of the Saas industry, including nurturing relationships with customers, customer support, and even Saas copywriting. The podcast offers a great overview of Saas businesses so it’s great for customer success managers who are just starting out. Among the most famous guests on Masters of Saas are marketing positioning legend April Dunford and Cris Villar, the Co-Founder and VP of Customer Success at Landbot.
Where to listen to Masters of Saas:
8. CSM Toolbox
Hosted by: Isabel Ruiz
CSM Toolbox’s goal is to help listeners improve their customer success skills. The micropodcast premiered on the 30th of March 2021 and it gained popularity really fast due to its informative content. Each month they invite an expert from various marketing areas, such as Product, Community Management, Marketing or Content. You have a chance to listen to insights from leaders such as Christopher Holm-Hansen, Co-Founder and CPO at Butter and Shaw Li, a professional with 10+ years of product management experience.
Where to listen to CSM Toolbox:
9. The Jasons take on…
Hosted by: Jason Whitehead and Jason Noble
One of the most famous Customer Success podcasts out there, The leading Jasons take on is a great listen, with insightful conversations between Jason Noble, VP Global Customer Success at Vinli and Jason Whitehead, Co-Founder of Success Chain and CEO of Tri Tuns, LLC, and their guests. Get know-how from professionals like Donna Weber, a leading expert in customer onboarding, Sasi Yajamanyam, a leader in the world of customer success, and many others.
Where to listen to The Jasons take on…:
10. This Is CX
Hosted by: Paul Hagen and Mike Manfredo
This is a great source for all things related to customer experience. The two hosts and their guests will teach you how to do customer experience and create real value for your customers and thus increase your revenue. Get listening and learn from professionals like Gary Batroff, Senior Manager in West Monroe’s Customer Experience Practice and Mazen Ghalayini, Managing Director and Leader of West Monroe’s Customer Experience practice.
Where to listen to This is CX:
11. Customer Strategy Podcast
Hosted by: Nils Vinje
Nils Vinje is great at creating both fun and educational podcast content. He engages in insightful conversations with many guests from the customer success industry and does a brilliant job in getting know-how across to the listeners. If you’re a passionate reader, he has had quite a few customer success authors as guests on the podcast. Howard Tiersky, author of the Wall Street Journal Bestseller: Winning Digital Customers, The Antidote To Irrelevance and Wayne McCulloch, author of the brand new book: The 7 Pillars of Customer Success are just two of them.
Where to listen to Customer Strategy Podcast:
12. Creating Customer Success
Hosted by: Daniel Cattini and Alex Truman
This podcast focuses on building and managing great Customer Success teams. The list of guests includes Customer Success leaders like Perry Monaco, Head of Customer Success at LinkedIn across NAME and Kate Forgione, Head of Customer at Service Rocket and also CEO and Founder of the Customer Success Network. The last episode published from Creating Customer Success is from June 16th 2020, bringing the podcast to a total of 23 episodes.
Where to listen to Creating Customer Success:
13. The Modern Customer
Hosted by: Blake Morgan
Blake Morgan is an authority in the Customer Experience field and author of the bestseller “The Customer Of The Future”. We all know customer success and customer experience are intertwined and this podcast emphasizes the importance of treating your customers well and having a customer-centric approach. The energetic host has weekly discussions with big industry names like CX expert Shep Hyken, Nigel Vaz, CEO of Publicis Sapient, and Bram Hechtkopf, CEO of loyalty marketing and technology company Kobie.
Where to listen to The Modern Customer:
14. The CX Broadcast
Hosted By: Niharika Sharma
The CX Broadcast, a podcast by Zonka Feedback, takes its listeners into the world of customer experience. Launched in June 2023, the podcast has featured renowned CX experts like Ahaan Pandit, Associate Director of Customer Success at Capillary Tech, and Anubhav Mehrotra, Vice President of Customer Experience at Tata 1 mg. With a lineup of CX industry leaders and innovators for future episodes, the podcast delves into the ever-evolving landscape of customer expectations and how brands can effectively navigate their strategies to deliver exceptional customer experiences. Each episode sheds light on new and innovative strategies that customer success and CX teams can implement to elevate their CX game.
Where to listen to The CX Broadcast:
15. Practical AI: The Capacity for Good
Hosted by: James Diel
Practical AI: The Capacity for Good, is a podcast that explores the positive side of artificial intelligence. We speak with thought leaders about the intersection of AI automation, customer support, and customer experience. We dive into real-life stories of how AI has improved people’s lives. Join us as we explore the many ways in which AI can be a force for good and hear from those who are using it to make a positive impact on the world.
Where to listen to the Practical AI:
Hear Customer Success Thought Leaders Talk about the Freshest Trends
Hopefully, you’ll find your next favorite listen on our list. We tried to keep our picks as diverse as possible to accommodate all preferences. Although we are fairly certain you’ll pick up customer success know-how and new concepts from each one of these podcasts.
We highly recommend checking out all of them, but if you don’t want to spend all your time with headphones on, Churn.FM, Customer Uplift, and The Jasons take on are must-listen-to.
Alternatively, you can always browse the audio streaming platforms for even more Customer Success audio content.
