More articles written by Philipp Wolf
Guides
SaaS Account Management Guide – Proven Strategies and Best Practices
The role of an account manager has evolved and changed significantly over the last few years. Particularly with …
Best Practices
Downselling Strategy: Mitigate MRR Loss and Plan for Recovery
Sometimes the key to long-term, profitable customer relationships in SaaS is the ability to look beyond the best-possible …
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Customer Success Articles
Unlocking Customer Success with Custify: A Powerful Customer Success Platform
Custify is excited to share that its innovative approach to customer success has garnered attention from Research.com, a …
Customer Success Articles
How to Be a Customer Success Leader? Top CS Professionals Answer
Customer success is one of the most rewarding careers on the rise at this point. More and more …
Guides
Automation in CS eGuide: how to make your customer journey smoother
Download our eGuide to discover how automation can streamline your customer journey, boost efficiency, and enhance the CS experience. Transform your processes today!
Guides
Enhancing Customer Success Through Data eGuide
Drive Success with Data-Driven Decisions. Explore strategies to maximize customer relationships using data in our pdf eguide.
Guides
Improving Customer Communication for CS Eguide
Enhance your CS team’s customer communication. Discover strategies to boost engagement and reduce churn using a CSP in our free eBook.
Customer Success Articles
CSM Ratio: One-to-Many vs One-to-One vs Many-to-One vs Many-to-Many
If you’ve ever been at a loss when deciding how many accounts to assign per CSM or vice-versa, …
Guides
Streamlining QBRs eGuide: How to Deliver Valuable Customer Insights
Discover key strategies you can use today in our new eBook on how to streamline Quarterly Business Reviews.
Guides
Internal Handoffs eGuide: Key strategies to help your teams better collaborate
Our guide to transforming handoffs shows key strategies to help your teams ‘pass the baton’ more smoothly and improve retention.
SaaS Metrics
CAC Payback Period, Your Formula to Longterm SaaS Profitability
For your next quarterly meeting, get ready to impress with one metric I’m sure most of you’ve heard …
Customer Success Articles
How to Improve Your Customer Journey with a Customer Success Platform
Examples on how to improve the customer journey and leverage data with the help of a customer success platform; free ebook download.
Customer Success Articles
The SaaS Customer Segmentation Guide for CSMs
Picture this: It’s the holiday season, and you’re faced with the delightful challenge of picking the perfect gifts …
SaaS Metrics
Customer Retention Cost: How to Reduce CRC and Drive Loyalty
When a SaaS company thrives, it does so because it has customers. But when those customers start to …
Best Practices
Value Realization Framework in SaaS: A Strategy to Exceed Customer Expectations
Profitability in SaaS is more often than not a tightrope act between development, marketing, and customer success. And …
Guides
Founder’s Cheat Sheet to SaaS Pricing Models and Strategies
Here’s the only deep dive into SaaS pricing strategies and models you’ll ever need containing examples with pros and cons for each.
Guides
Upselling and Cross-selling guide for SaaS
Discover how to use cross-selling and upselling in SaaS to increase Average Order Value (AOV) and boost your revenue.
![What Is Expansion MRR & How to Calculate It [Formula, Examples + Benchmarks]](https://d2mkz4zdclmlek.cloudfront.net/blog/wp-content/uploads/2023/06/blog-mrr_1-1.png)
SaaS Metrics
What Is Expansion MRR & How to Calculate It [Formula, Examples + Benchmarks]
To reach their ever-evolving revenue growth targets, SaaS businesses have been primarily putting the bulk of their efforts …
Features
Custify Security, Compliance, and Data Privacy Pratices & Certifications
At Custify, we take the security of our customers’ data very seriously. That’s why we’ve made sure that …
Customer Success Articles
How to Build Clear, Data-led Customer Success Workflows
So your customer success team is growing. You’re faced with new clients, new challenges, and too many new …