tl;dv is a meeting recorder for Zoom, Google Meet, and Microsoft Teams. It captures calls, turns them into searchable transcripts, and allows quick tagging of important moments. You can clip highlights, set timestamps, and generate short summaries for faster reviews.
Customer Success teams use tl;dv to keep every call documented. It helps track decisions, feature requests, and commitments without watching recordings in full. Teammates can jump to specific moments with timestamp links, which makes follow ups faster and keeps customer context consistent.
What can I do with tl;dv in Custify
With the tl;dv integration, Custify enriches your imported calendar meetings with structured call data captured by tl;dv.
You can:
- Open the meeting recording link inside Custify
- Read the transcript
- Review the tl;dv summary and jump through AI customer insights.
- Jump to timestamped highlights
- Track follow ups from identified actions
- Search call transcripts inside the customer record
- Share key moments or clips with teammates
- Understand call content without replaying the entire session
- Keep customer history complete across your entire workflow inside the Custify customer success platform.
This integration does not create events in Custify. It enriches meetings already pulled from your Gmail or Outlook calendar.
How does tl;dv work with Custify
Custify matches each tl;dv recording with the correct calendar meeting and enriches it with the relevant call data.
How matching works
- Matches participant emails with people or companies
- Matches recording time within the allowed window
- Checks meeting titles for confidence, but does not rely on an exact match
- Supports private recordings, shared recordings, and team recordings when you have access inside tl;dv
What gets added to the meeting
- Recording link
- Public share link, if available
- Full transcript
- tl;dv summary
- Timestamped highlights or markers
- tl;dv generated title when different from the calendar entry
- Recording start and end time
- Recording language
- Participant list from the calendar
- Internal and external participant classification
- tl;dv recording ID
How it works step by step
- You record a call through tl;dv
- tl;dv processes the audio and generates the transcript and summary
- tl;dv sends the data to Custify through a webhook
- Custify finds the matching meeting
- The meeting is enriched with tl;dv content inside a dedicated section
How to Activate This Integration
1. Generate your tl;dv API key
- Log into your tl;dv account
- Open Settings
- Go to the API section
- Create your API key
- Copy and store it safely
2. Connect tl;dv in Custify
- Go to Settings inside Custify
- Open Integrations
- Select tl;dv
- Paste your API key
- Save and activate
3. Webhook configuration
Custify handles webhook creation automatically. No manual setup is required inside tl;dv.
Integration Settings in Custify
Full Sync
Imports past tl;dv recordings and enriches all eligible meetings.
Real Time Updates
New recordings are enriched as soon as tl;dv finishes processing the call.
Incremental Sync
Imports only recent recordings when needed, helpful if a webhook was delayed.
Optional Matching Enhancements
- Secondary email matching for people with more than one address
- Domain matching when participant emails differ
- Internal domain filtering to control which meetings qualify
- You can route follow ups from tl;dv into playbooks automation for consistent task handling.
All enrichment appears in a dedicated section of the meeting record.
Notes and Important Information
- The integration enriches meetings, it does not create them
- Custify only matches meetings imported from Gmail or Outlook
- At least one participant must match a person or company inside Custify
- The recording must fall inside the allowed matching window
- Meetings already enriched are ignored in future syncs
- Only recordings you have access to inside tl;dv can sync
- Recording files remain inside tl;dv; Custify stores links and structured data
- Your API key is encrypted
FAQs
Does this integration create meetings in Custify?
No. It enriches meetings already imported from your connected calendar.
Why did a tl;dv recording fail to match a meeting?
Common causes include:
- The meeting was never imported from your calendar
- No participant email matches any person or company in Custify
- The recording time does not fall inside the matching window
- The meeting was enriched previously
Will internal meetings be enriched?
Yes, unless you filter internal domains in the matching settings.
Do I need to create the webhook inside tl;dv?
No. Custify creates and configures it when you activate the integration.
How does Custify handle my recordings and transcripts?
Only recordings you have access to inside tl;dv are processed. Custify stores transcripts, summaries, and highlights securely. The actual video files remain inside tl;dv.
Who can view enriched meeting data inside Custify?
Access follows the same visibility as the meeting itself. If someone cannot view the meeting, they cannot view its transcript or summary. Your API key remains encrypted.
