SaaS Metrics

Customer Success to reduce churn rates for SaaS

Customer Success Management, or CSM, has evolved from a mere buzzword into a critical component for reducing churn rates in companies.

SaaS Metrics

9 Customer Success Experts Reveal the #1 Action that Drove the Biggest Impact This Year

If you're like many customer success professionals, you're probably deep in 2020 planning.

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SaaS Metrics

Want a Better Customer Experience - Align Customer Success and Marketing

Custify Insight: So what separates the two? Are customer success and customer experience really the same thing? Or are there differences that differentiate them?

SaaS Metrics

How to Start a Great Customer Success Program in 90 Days

Custify Insight: So what separates the two? Are customer success and customer experience really the same thing? Or are there differences that differentiate them?

SaaS Metrics

5 Ways Content Can Boost Your Customer Success

Custify Insight: So what separates the two? Are customer success and customer experience really the same thing? Or are there differences that differentiate them?

SaaS Metrics

Customer Success vs. Customer Experience — Is There a Difference

Custify Insight: So what separates the two? Are customer success and customer experience really the same thing? Or are there differences that differentiate them?

SaaS Metrics

How to Boost Free Trial Conversion Rates: 7 Proven Tactics

You know that you have the absolute best apples on the market. And you want to prove it to people. So you offer them a free bite of an apple before they decide whether they’re going to buy.

SaaS Metrics

Customer Success + Sales Enablement = Better Customer Experience

Where does customer success live in your organization chart?

SaaS Metrics

Improving Customer Experience (CX) with Data Visualization (DV)

Customer Success includes customer experience and is key to modern business and Data visualization is a critical component to deliver consistent customer experiences.

SaaS Metrics

How to Measure Customer Success

Measuring the success of any business program requires an understanding of both goals and metrics. Customer success is no exception.

SaaS Metrics

7 Ways SaaS Companies Can Increase Conversion Rates

Starting your SaaS was a daunting task, but the journey doesn’t end there. You’ve no doubt worked diligently to ensure your SaaS is affordable

SaaS Metrics

The Only Three Customer Churn Calculations SaaS Companies Need To Know

Customer churn is one the most crucial factors for calculating and predicting growth in SaaS companies which offer recurring services.

SaaS Metrics

Customer Success + Sales Enablement = Better Customer Experience

Where does customer success live in your organization chart?

SaaS Metrics

What are Customer Success Reps?

Custify Insight: What are Customer Success Reps?

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