Guides
SaaS Account Management Guide – Proven Strategies and Best Practices
The role of an account manager has evolved and changed significantly over the last few years. Particularly with …
Guides
Automation in CS eGuide: how to make your customer journey smoother
Download our eGuide to discover how automation can streamline your customer journey, boost efficiency, and enhance the CS experience. Transform your processes today!
Guides
Enhancing Customer Success Through Data eGuide
Drive Success with Data-Driven Decisions. Explore strategies to maximize customer relationships using data in our pdf eguide.
Guides
Personalizing CX eGuide: How to make your customers feel special using a CSP
Creating personalized experiences for your customers doesn’t have to be complicated. With the right tools in place (such as a CSP) to support you with your personalization initiatives, you can expect to see several benefits.
Guides
Improving Customer Communication for CS Eguide
Enhance your CS team’s customer communication. Discover strategies to boost engagement and reduce churn using a CSP in our free eBook.
Customer Success Articles
Customer Success Uncovered 2024 (CSM Insights Report)
Get the inside scoop on what CSMs really think about their jobs, salaries, and career prospects, as well as the current state of the customer success industry.
Guides
The guide to product adoption and why CSMs need to care
What makes a SaaS successful? Is it the glorious reviews? The buzz the product created when it first …
Guides
Streamlining QBRs eGuide: How to Deliver Valuable Customer Insights
Discover key strategies you can use today in our new eBook on how to streamline Quarterly Business Reviews.
Guides
Internal Handoffs eGuide: Key strategies to help your teams better collaborate
Our guide to transforming handoffs shows key strategies to help your teams ‘pass the baton’ more smoothly and improve retention.
Customer Success Articles
How to Improve Your Customer Journey with a Customer Success Platform
Examples on how to improve the customer journey and leverage data with the help of a customer success platform; free ebook download.
Customer Success Articles
The SaaS Customer Segmentation Guide for CSMs
Picture this: It’s the holiday season, and you’re faced with the delightful challenge of picking the perfect gifts …
Guides
Founder’s Cheat Sheet to SaaS Pricing Models and Strategies
Here’s the only deep dive into SaaS pricing strategies and models you’ll ever need containing examples with pros and cons for each.
Guides
Upselling and Cross-selling guide for SaaS
Discover how to use cross-selling and upselling in SaaS to increase Average Order Value (AOV) and boost your revenue.
Customer Success Articles
SaaS Customer Onboarding Guide: Navigating Challenges and Driving Success
The definitive guide on how customer onboarding can fundamentally influence lifetime value, and to optimize for client retention and loyalty.
Guides
2023 Quiet Quitting and Employee Satisfaction in Customer Success Study
2023 survey on the state of customer success teams with statistics and insights into challenges and difficulties faced by CS/CX staff face every day.
Guides
How to Get Stakeholder Buy-in for Customer Success Initiatives eGuide
To implement customer success effectively, getting stakeholder buy-in is a must. In this free PDF guide we address the most common objections CS leaders face.
Guides
The Secret to Data-Driven Customer Success | eGuide
Discover the role of data in customer success. How to tackle data challenges. how to resolve them, and what CS metrics you should monitor.
Guides
How to Properly Scale Customer Success Operations eGuide
Scaling customer success is not a matter of hiring more CSMs. It’s about efficiency and doing more using the same resources. Read this article to find out how.
Guides
The Outstanding Guide to Customer Success Strategy
Everything you need to know about creating your first customer success strategy – free pdf guide.
Customer Success Articles
The Full Guide to Customer Health Scores
A comprehensive article and free PDF guide to Customer Health Scores: everything you need to know about how to set them up in one place.