Guides
2023 Quiet Quitting and Employee Satisfaction in Customer Success Study
2023 survey on the state of customer success teams with statistics and insights into challenges and difficulties faced by CS/CX staff face every day.
Guides
How to Get Stakeholder Buy-in for Customer Success Initiatives eGuide
To implement customer success effectively, getting stakeholder buy-in is a must. In this free PDF guide we address the most common objections CS leaders face.
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Guides
The Role Of Data In Customer Success eGuide
Discover the role of data in customer success. How to tackle data challenges. how to resolve them, and what CS metrics you should monitor.
Guides
How to Properly Scale Customer Success Operations eGuide
Scaling customer success is not a matter of hiring more CSMs. It’s about efficiency and doing more using the same resources. Read this article to find out how.
Guides
The Outstanding Guide to Customer Success Strategy
Everything you need to know about creating your first customer success strategy – free pdf guide.
Customer Success
The Full Guide to Customer Health Scores
A comprehensive article and free PDF guide to Customer Health Scores: everything you need to know about how to set them up in one place.
Customer Success
Customer Churn – The Ultimate Guide to Reducing Churn
The definitive guide on SaaS churn: everything we know about preventing customer churn and reducing MRR churn with examples.