SaaS Metrics

Tips and ideas to help you delight your customers

SaaS Metrics

How to Measure and Increase Activation Rate for SaaS

Getting users from trial to paid is a common challenge for SaaS companies. If you want your business …

SaaS Metrics

8 Ways to Improve Customer Success Team Dynamic

87% of business leaders have attested to customer experience being at the top of their priorities. The customer …

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SaaS Metrics

What is Customer Lifetime Value: Definition, Formula, and How to Use

Where is the value of a customer? Is it in their monthly subscription? Their purchases? Their customer reviews? …

SaaS Metrics

10 Lesser-Known Tips to Improve Customer Communication

A business without customers is not a business at all. Customers are the core of a business, whether …

SaaS Metrics

8 Budget-friendly Customer Success Tactics You Can Try Today

Businesses have ups and downs. And it’s a given that budgets will also rise and fall as business …

SaaS Metrics

10 Customer Engagement Metrics to Track in 2022

Companies depend on loyal and active users to stay in business. Engaged customers support your brand; they recommend …

SaaS Metrics

8 Ways to Uncover Valuable Customer Insights (& Apply Them!)

Customer experience – you can witness the best of it at a coffee shop. Here is a picture …

SaaS Metrics

What Is Customer Satisfaction Score and How to Make the Most of It?

In our day and age, every review, social media post, or other user-generated content has the potential to …

SaaS Metrics

Creating an Ideal Remote Working Experience For Customer Success Teams

Learn tips and best practices to manage your customer success team remotely with great efficiency.

Customer Success

Crisis Customer Engagement Plan And Playbooks

The recent crisis is disrupting businesses all around the world. Unless you’re providing a service that’s indispensable (like …

SaaS Metrics

Customer Success Metrics You Should Track

Tracking customer success metrics is the key to customer loyalty and happiness. “Customer loyalty is the most powerful …

SaaS Metrics

Announcing Our Hubspot And Custify Integration

We are excited to announce that Custify is now fully integrated with Hubspot. Our 2-way-integration allows users of …

SaaS Metrics

Segment Your Customers For More Effective Customer Success

It might seem strange to put your customers into groups when customer success is built on individual, personalized …

SaaS Metrics

Overcome This Obstacle For Proactive Customer Success

We talk about proactive customer success a lot at Custify. Your customer success team should take action to …

SaaS Metrics

How SaaS Startups Can Avoid Failed Payments

Subscription renewals are the heart that keeps the SaaS Startup body running. At the very core of the …

SaaS Metrics

Should SaaS Businesses Outsource Customer Success

Many customer-facing business functions get outsourced on a regular basis. Outsourced customer support is extremely common, technical teams …

SaaS Metrics

Customer Service And Success Most Important Factors For SaaS

The SaaS business model is one that keeps on giving. Over time, your subscriptions can provide you increasing …

SaaS Metrics

How To Create A Customer Success Journey Map

Navigating customer success workflows isn’t always easy. But like any treacherous trail, it can be easy if you …

SaaS Metrics

Why Churn Is Critical In SaaS

SaaS businesses are like living, breathing creatures, evolving, expanding, and contracting over time. As your service grows, customers …

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