More articles written by Irina Vatafu
SaaS Metrics
What is Customer Lifetime Value (CLTV): Definition, Formula, and How to Use
Where is the value of a customer? Is it in their monthly subscription? Their purchases? Their customer reviews? …
Customer Success
The 13 Most Eye-opening Customer Success Webinars | 2022 List
Since the CS world is constantly full of brilliant talks, we know many of you’ve been waiting for …
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Customer Success
What Is a Quarterly Business Review? What QBRs Mean for CSMs
As a SaaS business, one of the best ways to ensure continual growth with your customers is to …
Customer Success
Is Customer Success a Good Career? Yes. Let’s Explain Why!
Customer Success is a relatively new role that has emerged with the movement towards subscription-based software models. Although …