More articles written by Vasilii Kulev
Customer Success
Customer Success Predictions for 2023
In our 2022 Customer Success Year in Review article, we explored a few CS trends that will emerge …
Customer Success
2022 Customer Success Year in Review – News, Resources & Trends
Depending on who you ask, 2022 has not exactly been a walk in the park for the SaaS …
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Webinars
Aligning Sales with Customer Success: Why and How? | Webinar
Aligning Sales and Customer Success is not an easy task. What happens if you disregard it? In this webinar we talk with Jeff Heckler, Director of CS at MarketSource, to find out.
Best Practices
What Role Should Customer Success Play During Customer Acquisition?
In many SaaS businesses, customer success is treated as a post-sales activity to help ensure customer satisfaction and …