Customer Success Articles
5 Daily Habits of Great Customer Success Managers that Make a Huge Difference
Which fundamental skills can you develop to go beyond expectations and become a great CSM? Here are the 5 daily habits you should focus on.
Customer Success Articles
2025 Customer Success Industry Market Statistics, Salaries, and Growth
The impact last year had on the customer success industry was a significant one. Tech startups and SaaS …
Customer Success Articles
The 20 Essential Customer Success Books for the Modern CSM | 2025 Updated List
We found the essential customer success books every CSM needs to read. Pick your next read and discover the latest tactics to reduce churn and grow revenue.
Customer Success Articles
Why Do I Need Customer Success Software?
Customer Success software greatly improves your team’s efficiency. Here’s why your team needs a dedicated CS platform.
Customer Success Articles
Understanding What Customer Success Vectors Are and Why You Need to Ditch Your KPIs
Learn about customer success vectors and how they help you understand where your customer’s experience is heading compared to where they expect it to go.
Customer Success Articles
What Is a Customer Success Representative & Why Do You Need One?
Learn how to ace the customer success representative interview, and what it takes to be the best.
Customer Success Articles
The Full Guide to Customer Health Scores
A comprehensive article and free PDF guide to Customer Health Scores: everything you need to know about how to set them up in one place.
Best Practices
How Customer Success Managers Can Use Support Ticket Data To Better Understand The Customers’ Journey
CSMs must review customer support ticket data to understand how customers are really doing and learn to use that data to improve their customer success activities.
Customer Success Articles
Customer Success: Common Fails and How To Avoid Them
Marketers, entrepreneurs, and solopreneurs could consider customer success the be-all-end-all when it comes to their company’s longevity. And …
Customer Success Articles
Customer Churn – The Ultimate Guide with Tactics and Strategies
The definitive guide on SaaS churn: everything we know about preventing customer churn and reducing MRR churn with examples.
Best Practices
9 Customer Success Automation Challenges And How to Handle Them
80% of customers say the experience a company provides is as important as its products and services. Still, …
Customer Success Articles
Crisis Customer Engagement Plan And Playbooks
The recent crisis is disrupting businesses all around the world. Unless you’re providing a service that’s indispensable (like …
Customer Success Articles
CS In Time Of Crisis – How to React & What to Do
Right now, we’re facing a truly unprecedented situation. The Coronavirus outbreak is affecting all of our lives, families, …
Customer Success Articles
20 Customer Success Courses & Certifications Every CS Manager Needs in 2025
Whether you’re planning to start a new career in customer success or upgrade the skills and knowledge you already …
Customer Success Articles
9 SaaS Customer Success Experts Reveal Their Best Advice
If you’re like many SaaS Customer Success professionals we know, you’re probably deep in 2020 planning. You have a lot …
Customer Success Articles
Want A Better Customer Experience – Align Customer Success And Marketing
Most software-as-a-service (SaaS) companies implement customer success programs to reduce churn. But there’s a reason that McKinsey calls customer …
Customer Success Articles
How To Start A Great Customer Success Program In 90 Days
Have you been charged with creating a customer success process at your company? Maybe you’re the first customer …
Customer Success Articles
Customer Success Vs. Customer Experience — Is There A Difference
If you’ve spent any time reading about customer success (CS), you’ve probably noticed that it emphasizes crafting positive …
Customer Success Articles
7 Ways SaaS Companies Can Increase Conversion Rates
Starting your SaaS was a daunting task, but the journey doesn’t end there. You’ve no doubt worked diligently …
Customer Success Articles
The Importance Of Customer Success Documentation
Have you ever read a piece of professional documentation and thought, “Wow, that was very helpful and well …