Guides
The guide to product adoption and why CSMs need to care
What makes a SaaS successful? Is it the glorious reviews? The buzz the product created when it first … Continued
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 11 – Parker Chase-Corwin
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of … Continued
Guides
Streamlining QBRs eGuide: How to Deliver Valuable Customer Insights
Discover key strategies you can use today in our new eBook on how to streamline Quarterly Business Reviews.
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 10 – De’Edra Williams
In this new episode of the Mastering CS podcast, Irina Cismas, Custify’s Head of Marketing, sat down with … Continued
Customer Success Articles
Challenges of Talent Acquisition and Retention in CS Teams
The Impact of CS in Today’s Businesses In today’s dynamic business landscape, Customer Success takes center stage, captivating … Continued
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 9 – Sadie Shepard
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of … Continued
Customer Success Articles
Top Trends in Personalized Customer Service in the Age of AI
According to the Forbes Advisor survey, more than half of businesses (56%) are using AI for customer service. … Continued
Customer Success Articles
2023 Customer Success Year in Review – News, Resources & Trends
2023 was wild. Will 2024 be the same? Let’s find out: we’ve got articles, books, predictions and many insights from customer success’ leading voices.
Guides
Internal Handoffs eGuide: Key strategies to help your teams better collaborate
Our guide to transforming handoffs shows key strategies to help your teams ‘pass the baton’ more smoothly and improve retention.
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 8: Michael Boyd
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of … Continued
Webinars and Podcasts
2023 Unwrapped: CS Insights and Forecasts for a Game-changing 2024 | Webinar
As 2023 is coming to an end, we are preparing for a new year in the customer success industry. In our end-of-the-year webinar, we discussed with 3 top CS leaders.
Customer Success Articles
What’s the Cost-Benefit Analysis and How You Can Make the Best Use of It in SaaS & CS
When you’re looking to prioritize customer requests in customer success, it can be challenging to find the correct, … Continued
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 7 – Eleni Vorvis
Welcome to episode 7 of our podcast – Mastering CS – Candid Leader Insights. In this episode, Irina … Continued
SaaS Business
The Future of SaaS: Top Trends and Predictions in 2026 and Beyond
“SaaS is the future of software, and that future is now.” This is one of the episode’s names … Continued
SaaS Metrics
Top Customer Success OKRs to Use + OKR Spreadsheet Template
Let’s talk customer success objectives. Specifically, customer success OKRs. Be honest: how many times have you been uncertain … Continued
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 6 – Tracie Zamiska
Welcome to another insightful episode of “Mastering CS: Candid Leader Insights.” In this edition, your host Irina Cismas, … Continued
SaaS Metrics
What Is Net Dollar Retention (NDR) and How to Improve it
Getting new users is no easy task. And it’s expensive. Not to mention time-consuming. Luckily, keeping the ones … Continued
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 5 – Will Stevenson
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, our Head of … Continued
Customer Success Articles
Customer Sentiment Analysis: What’s It All About and Why You Need It
While attracting new customers is great, it’s only half the story. The true challenge comes in retaining them. … Continued
Webinars and Podcasts
Mastering CS – Candid Leader Insights | Ep 4 – Adam Smith
For our new episode of the Mastering CS podcast, Irina Cismas, our Head of Marketing at Custify discussed … Continued